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2021:
CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look. ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform.JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
COMPARING OPERATIONS EXPERIENCE IN UK RETAIL sOur platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalised, seamless, end-to-end experience. OPERATIONS EXPERIENCE 2021: Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. MEDIAMARKTSATURN INTRODUCED 2.5 MILLION NEW CUSTOMER TOUCH Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
BERLIN BRANDS GROUP A AMÉLIORÉ LA SATISFACTION ET …TRANSLATE THISPAGE
Berlin Brands Group (BBG) gère le développement et la distribution multicanal de plus de 2 500 produits de consommation dans 24 pays. En tant que e-commerçant sur un marché très concurrentiel, BBG voulait se démarquer et laisser une impression durable à ses clients. 25 JAHRE ONLINEHANDEL PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look. HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform.JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
COMPARING OPERATIONS EXPERIENCE IN UK RETAIL sOur platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalised, seamless, end-to-end experience. OPERATIONS EXPERIENCE 2021: Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. MEDIAMARKTSATURN INTRODUCED 2.5 MILLION NEW CUSTOMER TOUCH Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
BERLIN BRANDS GROUP A AMÉLIORÉ LA SATISFACTION ET …TRANSLATE THISPAGE
Berlin Brands Group (BBG) gère le développement et la distribution multicanal de plus de 2 500 produits de consommation dans 24 pays. En tant que e-commerçant sur un marché très concurrentiel, BBG voulait se démarquer et laisser une impression durable à ses clients. 25 JAHRE ONLINEHANDEL PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
PRESS - PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT parcelLab, global Operations Experience leader, has been named by the Financial Times as one of Europe’s Fastest Growing Companies. Headquartered in Munich and with offices in London, Paris and New internetretailing.net. A lack of one-click convenience and quick-pay options at the check-out is costing retailers COMPARING OPERATIONS EXPERIENCE IN US RETAIL Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. US OPERATIONS EXPERIENCE STUDY FOR NRF TOP 100 From July to October 2020, we evaluated the checkout, shipping, delivery and returns processes of the USA’s top retailers. After placing anonymous test orders with each retailer, we analyzed 10,662 customer experience data points. EXPLORE THE WORLD OF E-COMMERCE AND LEARN- PARCELLAB As we enter July and the 4th month of lockdown in the UK, shops are reopening and social distancing measures are being reviewed. Whilst the elderly and most vulnerable have now been advised that they can interact with groups of up to 6 and form a social bubble, manyDATA PROTECTION
We have appointed an external data expert for data protection issues. Marco Abels is a certified data protection officer and works for many other well-known companies alongside parcelLab. If you have any questions regarding data protection at parcelLab, please contact us at dataprotection@parcellab.com or +49 151 289 30582. PARCELLAB GIVES FARFETCH CONTROL OF THEIR END-TO-END Luxury e-commerce platform. Revenue (2020) $1.7 billion. Logistics Partner: DHL Express, FedEx, UPS. FARFETCH Limited is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion 6 WAYS TO IDENTIFY FAKE DELIVERY NOTIFICATIONS Most of us don’t think twice when receiving a communication from a carrier about an order or say a missed delivery. But there have been an increasing number of fake delivery notifications of late, often created by scammers trying to catch us out, steal our personal data or pressurise us in to making fraudulent payments. INSIDE PARCELLAB: INTERVIEW WITH LAURA Key Facts. Name: Laura Gessler Age: 31 years Position at parcelLab: Head of Human Resources & Talent Acquisition Originally from: Munich 1. Briefly tell us what your everyday working life at parcelLab looks like. On a normal working day, I review applications, give updates to candidates, conduct (telephone) interviews and search for suitable candidates for our open positions. 7 KEY REACTIONS TO OUR OPERATIONS EXPERIENCE PLATFORM'S There’s no other way to start this blog than with the word “WOW.” The support we have felt from around the world since announcing our Series C funding round has been so rewarding. It has been encouraging to hear the well wishes for our Operations Experience platform from our wi de network; in Germany, France, Austria, the UK, Australia, China and more. PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look. ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform.JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
COMPARING OPERATIONS EXPERIENCE IN UK RETAIL sOur platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalised, seamless, end-to-end experience. OPERATIONS EXPERIENCE 2021: Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. MEDIAMARKTSATURN INTRODUCED 2.5 MILLION NEW CUSTOMER TOUCH Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
BERLIN BRANDS GROUP A AMÉLIORÉ LA SATISFACTION ET …TRANSLATE THISPAGE
Berlin Brands Group (BBG) gère le développement et la distribution multicanal de plus de 2 500 produits de consommation dans 24 pays. En tant que e-commerçant sur un marché très concurrentiel, BBG voulait se démarquer et laisser une impression durable à ses clients. 25 JAHRE ONLINEHANDEL PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look. ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform.JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
COMPARING OPERATIONS EXPERIENCE IN UK RETAIL sOur platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalised, seamless, end-to-end experience. OPERATIONS EXPERIENCE 2021: Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. MEDIAMARKTSATURN INTRODUCED 2.5 MILLION NEW CUSTOMER TOUCH Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
BERLIN BRANDS GROUP A AMÉLIORÉ LA SATISFACTION ET …TRANSLATE THISPAGE
Berlin Brands Group (BBG) gère le développement et la distribution multicanal de plus de 2 500 produits de consommation dans 24 pays. En tant que e-commerçant sur un marché très concurrentiel, BBG voulait se démarquer et laisser une impression durable à ses clients. 25 JAHRE ONLINEHANDEL PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
PRESS - PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT parcelLab, global Operations Experience leader, has been named by the Financial Times as one of Europe’s Fastest Growing Companies. Headquartered in Munich and with offices in London, Paris and New internetretailing.net. A lack of one-click convenience and quick-pay options at the check-out is costing retailers COMPARING OPERATIONS EXPERIENCE IN US RETAIL Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. US OPERATIONS EXPERIENCE STUDY FOR NRF TOP 100 From July to October 2020, we evaluated the checkout, shipping, delivery and returns processes of the USA’s top retailers. After placing anonymous test orders with each retailer, we analyzed 10,662 customer experience data points. EXPLORE THE WORLD OF E-COMMERCE AND LEARN- PARCELLAB As we enter July and the 4th month of lockdown in the UK, shops are reopening and social distancing measures are being reviewed. Whilst the elderly and most vulnerable have now been advised that they can interact with groups of up to 6 and form a social bubble, manyDATA PROTECTION
We have appointed an external data expert for data protection issues. Marco Abels is a certified data protection officer and works for many other well-known companies alongside parcelLab. If you have any questions regarding data protection at parcelLab, please contact us at dataprotection@parcellab.com or +49 151 289 30582. PARCELLAB GIVES FARFETCH CONTROL OF THEIR END-TO-END Luxury e-commerce platform. Revenue (2020) $1.7 billion. Logistics Partner: DHL Express, FedEx, UPS. FARFETCH Limited is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion 6 WAYS TO IDENTIFY FAKE DELIVERY NOTIFICATIONS Most of us don’t think twice when receiving a communication from a carrier about an order or say a missed delivery. But there have been an increasing number of fake delivery notifications of late, often created by scammers trying to catch us out, steal our personal data or pressurise us in to making fraudulent payments. INSIDE PARCELLAB: INTERVIEW WITH LAURA Key Facts. Name: Laura Gessler Age: 31 years Position at parcelLab: Head of Human Resources & Talent Acquisition Originally from: Munich 1. Briefly tell us what your everyday working life at parcelLab looks like. On a normal working day, I review applications, give updates to candidates, conduct (telephone) interviews and search for suitable candidates for our open positions. 7 KEY REACTIONS TO OUR OPERATIONS EXPERIENCE PLATFORM'S There’s no other way to start this blog than with the word “WOW.” The support we have felt from around the world since announcing our Series C funding round has been so rewarding. It has been encouraging to hear the well wishes for our Operations Experience platform from our wi de network; in Germany, France, Austria, the UK, Australia, China and more. PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact withyour brand.
CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE More control of their end-to-end customer journey. Find out more. Lidl ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE What we do with data sets us apart Operations Experience is the beating heart of what we do. And data makes up the DNA of our solution. Our expert data core is what brings us to life. HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Notre plateforme de gestion de l’Operation Experience permet d’exploiter le potentiel de l’expérience post-achat, révolutionnant ainsi la manière dont les marques interagissent avecleurs clients.
JOBS - PARCELLAB
We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. COMPARING OPERATIONS EXPERIENCE IN UK RETAIL sOur platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalised, seamless, end-to-end experience. E-COMMERCE SHIPPING STUDY 2020: GERMANY How do the largest online shops in Germany communicate? The parcelLab E-Commerce Shipping Study 2020 analysed the top 100 online shops in the areas of checkout, shipping and returns. From this, we identified the strengths, weaknesses and areas of improvement for the companies. We also selected the b SUSTAINABILITY IN E-COMMERCE: HOW CAN ONLINE RETAILERS Shopping online is quick, easy and uncomplicated. Plus, there’s an indescribable satisfaction from being able to browse stores from the comfort of your own home and have the items delivered the next day to MEDIAMARKTSATURN INTRODUCED 2.5 MILLION NEW CUSTOMER TOUCH The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network of approximately 1,000 stores. PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact withyour brand.
CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE More control of their end-to-end customer journey. Find out more. Lidl ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE What we do with data sets us apart Operations Experience is the beating heart of what we do. And data makes up the DNA of our solution. Our expert data core is what brings us to life. HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Notre plateforme de gestion de l’Operation Experience permet d’exploiter le potentiel de l’expérience post-achat, révolutionnant ainsi la manière dont les marques interagissent avecleurs clients.
JOBS - PARCELLAB
We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. COMPARING OPERATIONS EXPERIENCE IN UK RETAIL sOur platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalised, seamless, end-to-end experience. E-COMMERCE SHIPPING STUDY 2020: GERMANY How do the largest online shops in Germany communicate? The parcelLab E-Commerce Shipping Study 2020 analysed the top 100 online shops in the areas of checkout, shipping and returns. From this, we identified the strengths, weaknesses and areas of improvement for the companies. We also selected the b SUSTAINABILITY IN E-COMMERCE: HOW CAN ONLINE RETAILERS Shopping online is quick, easy and uncomplicated. Plus, there’s an indescribable satisfaction from being able to browse stores from the comfort of your own home and have the items delivered the next day to MEDIAMARKTSATURN INTRODUCED 2.5 MILLION NEW CUSTOMER TOUCH The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network of approximately 1,000 stores. CONTACT - PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENTContact - parcelLab
COMPARING OPERATIONS EXPERIENCE IN US RETAIL Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. US OPERATIONS EXPERIENCE STUDY FOR NRF TOP 100 From July to October 2020, we evaluated the checkout, shipping, delivery and returns processes of the USA’s top retailers. After placing anonymous test orders with each retailer, we analyzed 10,662 customer experience data points. RETURNS: ADDRESSING THE BILLION-DOLLAR PROBLEM IN RETAIL DATE: June 17, 2021 TIME: 2:00pm BST / 3:00pm CEST / 9.00am EST IMPLEMENTING PARCELLAB: ALL YOU NEED TO KNOW TO CREATE A Implementing parcelLab step 3: Set up branded track & trace pages. The track & trace page is the central hub for your customers to know where their parcel is. So why are they faced with non-branded third-party pages? A custom track & trace page generates valuable additional shoptraffic.
PARCELLAB, THE OPERATIONS EXPERIENCE MANAGEMENT PLATFORM parcelLab secures US$112M investment, to focus on further expansion and growth Now actively managing Operations Experience in 153 countries across the globe Sending over seven million proactive, hyper-personalized and branded communications per day (or 82 communications per second) ; May 11, 2021, NEW YORK, USA – The leading Operations Experience Management platform, parcelLab, HOMEPAGE - PARCELLAB Homepage - parcelLabDATA PROTECTION
parcelLab hires qualified professionals to conduct special annual data protection training sessions with its employees. It is particularly important to us that all employees know the requirements of GDPR.BACK BUTTON
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. VISIT US - PARCELLAB IKEA Germany GmbH & Co. KG, AG Munich HR A 67108 | Personally liable partner: IKEA Deutschland Verkaufs GmbH, AG Munich HR B 66738 | Managing Director: Dennis Balslev | Tel .: 06192/9399999, Fax: 06192/9399992 | WEEE registration number: DE 69061567 PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look. ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform.JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
IMPLEMENTING PARCELLAB: ALL YOU NEED TO KNOW TO CREATE A Implementing parcelLab step 2: Setting up shipping communication. The shipping notifications we provide are fully customizable and branded. You can use our templates and experience of sending over a million communications each day, or you can create your own. There are three steps here: Create shipping notifications. Design shippingnotifications.
PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look. ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform.JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
IMPLEMENTING PARCELLAB: ALL YOU NEED TO KNOW TO CREATE A Implementing parcelLab step 2: Setting up shipping communication. The shipping notifications we provide are fully customizable and branded. You can use our templates and experience of sending over a million communications each day, or you can create your own. There are three steps here: Create shipping notifications. Design shippingnotifications.
RESOURCES OVERVIEW
Resources Overview - parcelLab. In our latest study we researched the UK’s top 50 health and beauty retailers to identify gaps in the Operations Experience and provide actionable industry tips. PARTNER - PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT parcelLab is compatible with the following partner systems. With SAP, we partnered with one of the biggest innovators worldwide. Check out our listing on the SAP App Center or click for more information. We are really proud to be official Salesforce LINK partner. Click here to see our appearance and find information about the parcelLab Cartridge. US OPERATIONS EXPERIENCE STUDY FOR NRF TOP 100 From July to October 2020, we evaluated the checkout, shipping, delivery and returns processes of the USA’s top retailers. After placing anonymous test orders with each retailer, we analyzed 10,662 customer experience data points.SYSTEM INTEGRATION
Gather information from various data sources into a single system to harmonize your data. Deliver the best possible operations experience for your customers to increase customer loyalty, retention and basket size. Create fully branded, personalized content that keeps your customers updated, reducing your inbound inquiry rate.BOOK A DEMO
Book a demo to see our Operations Experience Management platform first-hand. We'll show you the latest features and answer anyquestions.
DATA PROTECTION
We have appointed an external data expert for data protection issues. Marco Abels is a certified data protection officer and works for many other well-known companies alongside parcelLab. If you have any questions regarding data protection at parcelLab, please contact us at dataprotection@parcellab.com or +49 151 289 30582. PARCELLAB GIVES FARFETCH CONTROL OF THEIR END-TO-END Luxury e-commerce platform. Revenue (2020) $1.7 billion. Logistics Partner: DHL Express, FedEx, UPS. FARFETCH Limited is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion COMPARING OPERATIONS EXPERIENCE IN UK RETAIL sOur platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalised, seamless, end-to-end experience. PARCELLAB EXTENDED API This collection of calls features the complete parcelLab API as used by different services including the portal. The available endpoints are group corresponding to their usage in the parcelLab portal. There are endpoints about the `trackings` used by the Smartsearch, `watchlist` endpoints and endpoints for `reporting`. Some endpoints are explicitly marked as `publicly available`, which arePARCELLAB | PORTAL
Das neue parcelLab Portal ist da! Gleich ausprobieren. PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look.JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform. OPERATIONS EXPERIENCE 2021: Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. SUSTAINABILITY IN E-COMMERCE: HOW CAN ONLINE RETAILERS The distribution, packaging and returns of online goods is a major contributor to carbon emissions. For this reason, making online shopping more sustainable is paramount, not only for retailer success, as the general public become more eco-conscious, but more importantly for the fate of our planet. Items are often packaged individually insmall
MEDIAMARKTSATURN INTRODUCED 2.5 MILLION NEW CUSTOMER TOUCH Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
25 JAHRE ONLINEHANDEL PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to CUSTOMERS - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look.JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform. OPERATIONS EXPERIENCE 2021: Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. SUSTAINABILITY IN E-COMMERCE: HOW CAN ONLINE RETAILERS The distribution, packaging and returns of online goods is a major contributor to carbon emissions. For this reason, making online shopping more sustainable is paramount, not only for retailer success, as the general public become more eco-conscious, but more importantly for the fate of our planet. Items are often packaged individually insmall
MEDIAMARKTSATURN INTRODUCED 2.5 MILLION NEW CUSTOMER TOUCH Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
25 JAHRE ONLINEHANDEL PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
JOBS - PARCELLAB
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
IMPLEMENTING PARCELLAB: ALL YOU NEED TO KNOW TO CREATE A Implementing parcelLab step 2: Setting up shipping communication. The shipping notifications we provide are fully customizable and branded. You can use our templates and experience of sending over a million communications each day, or you can create your own. There are three steps here: Create shipping notifications. Design shippingnotifications.
HOMEPAGE - PARCELLAB Homepage - parcelLab 8 COMMON MISTAKES FASHION BRANDS MAKE POST-CHECKOUT As the world’s leading Operations Experience Management platform, it’s our job to bring people and brands closer together.As a specialist in post-checkout communication, parcelLab optimizes interactions between fashion brands and their customers from checkout all the way through to returns. PARCELLAB GIVES FARFETCH CONTROL OF THEIR END-TO-END Luxury e-commerce platform. Revenue (2020) $1.7 billion. Logistics Partner: DHL Express, FedEx, UPS. FARFETCH Limited is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashionBACK BUTTON
We connect directly with 150+ carriers worldwide. We collaborate with the world’s leading logistics companies and freight forwarders to provide your customers with an exceptional shopping experience. HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform. E-COMMERCE SHIPPING STUDY 2020: GERMANY The parcelLab E-Commerce Shipping Study 2020 analysed the top 100 online shops in the areas of checkout, shipping and returns. From this, we identified the strengths, weaknesses and areas of improvement for the companies. We also selected the best businesses for each stage of the customer journey. E-Commerce Shipping Study 2020. CUSTOMER EXPERIENCE MANAGEMENT WIRD Customer Experience Management wird unerlässlich. Die Einkaufserfahrung des Kunden kann der entscheidende Faktor für Erfolg oder Misserfolg eines Unternehmens sein. Folglich ist es nahezu unerlässlich, die Customer Experience (CX) stetig zu optimieren und neue Anreize zu schaffen. Doch woher weiß man, wie es um die eigeneCX gestellt ist?
PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to IMPLEMENTING PARCELLAB: ALL YOU NEED TO KNOW TO CREATE A Implementing parcelLab step 2: Setting up shipping communication. The shipping notifications we provide are fully customizable and branded. You can use our templates and experience of sending over a million communications each day, or you can create your own. There are three steps here: Create shipping notifications. Design shippingnotifications.
CUSTOMERS - PARCELLAB - HOMEPAGE - PARCELLAB Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look.JOIN OUR TEAM
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
E-COMMERCE SHIPPING STUDY 2020: GERMANY The parcelLab E-Commerce Shipping Study 2020 analysed the top 100 online shops in the areas of checkout, shipping and returns. From this, we identified the strengths, weaknesses and areas of improvement for the companies. We also selected the best businesses for each stage of the customer journey. E-Commerce Shipping Study 2020.BACK BUTTON
We connect directly with 150+ carriers worldwide. We collaborate with the world’s leading logistics companies and freight forwarders to provide your customers with an exceptional shopping experience. MEDIAMARKT: SUCCESS STORY Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
UK OPERATIONS EXPERIENCE STUDY 2021 Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to IMPLEMENTING PARCELLAB: ALL YOU NEED TO KNOW TO CREATE A Implementing parcelLab step 2: Setting up shipping communication. The shipping notifications we provide are fully customizable and branded. You can use our templates and experience of sending over a million communications each day, or you can create your own. There are three steps here: Create shipping notifications. Design shippingnotifications.
CUSTOMERS - PARCELLAB - HOMEPAGE - PARCELLAB Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look.JOIN OUR TEAM
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
E-COMMERCE SHIPPING STUDY 2020: GERMANY The parcelLab E-Commerce Shipping Study 2020 analysed the top 100 online shops in the areas of checkout, shipping and returns. From this, we identified the strengths, weaknesses and areas of improvement for the companies. We also selected the best businesses for each stage of the customer journey. E-Commerce Shipping Study 2020.BACK BUTTON
We connect directly with 150+ carriers worldwide. We collaborate with the world’s leading logistics companies and freight forwarders to provide your customers with an exceptional shopping experience. MEDIAMARKT: SUCCESS STORY Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
UK OPERATIONS EXPERIENCE STUDY 2021 Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
CUSTOMERS - PARCELLAB - HOMEPAGE - PARCELLAB Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look.RESOURCES OVERVIEW
Resources Overview - parcelLab. In our latest study we researched the UK’s top 50 health and beauty retailers to identify gaps in the Operations Experience and provide actionable industry tips.SYSTEM INTEGRATION
Gather information from various data sources into a single system to harmonize your data. Automate workflows without any coding requirements. Deliver the best possible operations experience for your customers to increase customer loyalty, retention and basket size. Create fully branded, personalized content that keeps your customersupdated
BOOK A DEMO
Book a demo to see our Operations Experience Management platform first-hand. We'll show you the latest features and answer anyquestions.
DATA PROTECTION
We have appointed an external data expert for data protection issues. Marco Abels is a certified data protection officer and works for many other well-known companies alongside parcelLab. If you have any questions regarding data protection at parcelLab, please contact us at dataprotection@parcellab.com or +49 151 289 30582. HOMEPAGE - PARCELLAB - PARCELLAB - OPERATIONS …TRANSLATE THIS PAGE Redirect customers back to your webshop resulting in a new, low cost and highly profitable sales channel. Always overdeliver. . even on returns. Make returns digital, engaging, and simple. Bring customers back to your site. Recover revenue by encouraging exchange. Find out more about our platform.BACK BUTTON
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. LIDL'S SUCCESS STORY The parcelLab platform provides Lidl’s customers with automated, personalized shipping messages and an integrated Order Status page. These real-time updates include targeted, high value content that maximize engagement. The platform is fully white labelled, so all touch points are branded with Lidl’s familiar tone and style, andall traffic
PARCELLAB EXTENDED API This collection of calls features the complete parcelLab API as used by different services including the portal. The available endpoints are group corresponding to their usage in the parcelLab portal. There are endpoints about the `trackings` used by the Smartsearch, `watchlist` endpoints and endpoints for `reporting`. Some endpoints are explicitly marked as `publicly available`, which are PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to IMPLEMENTING PARCELLAB: ALL YOU NEED TO KNOW TO CREATE A Implementing parcelLab step 2: Setting up shipping communication. The shipping notifications we provide are fully customizable and branded. You can use our templates and experience of sending over a million communications each day, or you can create your own. There are three steps here: Create shipping notifications. Design shippingnotifications.
CUSTOMERS - PARCELLAB - HOMEPAGE - PARCELLAB Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look.JOIN OUR TEAM
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
E-COMMERCE SHIPPING STUDY 2020: GERMANY The parcelLab E-Commerce Shipping Study 2020 analysed the top 100 online shops in the areas of checkout, shipping and returns. From this, we identified the strengths, weaknesses and areas of improvement for the companies. We also selected the best businesses for each stage of the customer journey. E-Commerce Shipping Study 2020.BACK BUTTON
We connect directly with 150+ carriers worldwide. We collaborate with the world’s leading logistics companies and freight forwarders to provide your customers with an exceptional shopping experience. MEDIAMARKT: SUCCESS STORY Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
UK OPERATIONS EXPERIENCE STUDY 2021 Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. PARCELLAB - OPERATIONS EXPERIENCE MANAGEMENT Operations Experience in the Health and Beauty industry. Operations Experience. in the Health and Beauty industry. UK’s top 50 health and beauty retailers. This study combines over 3,000 data points and our expert industry knowledge to identify the key areas of improvement for health and beauty retailers. Download now. Operations Experience2021:
PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
ABOUT US | PARCELLAB What makes us tick. At parcelLab, we give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Our branded communications give businesses over 30 million new opportunities to IMPLEMENTING PARCELLAB: ALL YOU NEED TO KNOW TO CREATE A Implementing parcelLab step 2: Setting up shipping communication. The shipping notifications we provide are fully customizable and branded. You can use our templates and experience of sending over a million communications each day, or you can create your own. There are three steps here: Create shipping notifications. Design shippingnotifications.
CUSTOMERS - PARCELLAB - HOMEPAGE - PARCELLAB Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look.JOIN OUR TEAM
A bit about us. We’re an ambitious bunch, and following our Series C funding, we’re growing beyond all expectations – and that means we’re hiring across every department. As a digital-first business, we offer greater flexibility in working location, bringing peopletogether from all
E-COMMERCE SHIPPING STUDY 2020: GERMANY The parcelLab E-Commerce Shipping Study 2020 analysed the top 100 online shops in the areas of checkout, shipping and returns. From this, we identified the strengths, weaknesses and areas of improvement for the companies. We also selected the best businesses for each stage of the customer journey. E-Commerce Shipping Study 2020.BACK BUTTON
We connect directly with 150+ carriers worldwide. We collaborate with the world’s leading logistics companies and freight forwarders to provide your customers with an exceptional shopping experience. MEDIAMARKT: SUCCESS STORY Electronics. Global Net Sales (2019) USD $1,143.6 Million. Logistics Partner: DHL, Hermes facillityservice, DHL goodsshipment. The MediaMarktSaturn Retail Group is Europe’s leading retailer of consumer electronics and accessories. The company is comprised of the MediaMarkt and Saturn brands, which collectively form a network ofapproximately
UK OPERATIONS EXPERIENCE STUDY 2021 Download for free: This study combines over 10,000 data points and our expert industry knowledge to provide actionable advice on how your brand can deliver the best possible operations experience and utilise your largest untapped revenue channel. PLATFORM - PARCELLAB - PARCELLAB - OPERATIONS EXPERIENCE And data makes up the DNA of our solution. Our expert data core is what brings us to life. It enables us to deliver the best possible results through complex data model layers, with expert extraction and interpretation. This is our key to creating truly unique end-to-end customer experiences. HARNESS YOUR DATA. Touchpoints per day. Emailsper day.
CUSTOMERS - PARCELLAB - HOMEPAGE - PARCELLAB Reduced customer inquiries by 24%. Learn more. Peter Hahn. 73% rated communication with ”Very good”. Take a look.RESOURCES OVERVIEW
Resources Overview - parcelLab. In our latest study we researched the UK’s top 50 health and beauty retailers to identify gaps in the Operations Experience and provide actionable industry tips.SYSTEM INTEGRATION
Gather information from various data sources into a single system to harmonize your data. Automate workflows without any coding requirements. Deliver the best possible operations experience for your customers to increase customer loyalty, retention and basket size. Create fully branded, personalized content that keeps your customersupdated
BOOK A DEMO
Book a demo to see our Operations Experience Management platform first-hand. We'll show you the latest features and answer anyquestions.
DATA PROTECTION
We have appointed an external data expert for data protection issues. Marco Abels is a certified data protection officer and works for many other well-known companies alongside parcelLab. If you have any questions regarding data protection at parcelLab, please contact us at dataprotection@parcellab.com or +49 151 289 30582.BACK BUTTON
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. LIDL'S SUCCESS STORY The parcelLab platform provides Lidl’s customers with automated, personalized shipping messages and an integrated Order Status page. These real-time updates include targeted, high value content that maximize engagement. The platform is fully white labelled, so all touch points are branded with Lidl’s familiar tone and style, andall traffic
PARCELLAB EXTENDED API This collection of calls features the complete parcelLab API as used by different services including the portal. The available endpoints are group corresponding to their usage in the parcelLab portal. There are endpoints about the `trackings` used by the Smartsearch, `watchlist` endpoints and endpoints for `reporting`. Some endpoints are explicitly marked as `publicly available`, which are 25 JAHRE ONLINEHANDEL Der E-Commerce ist mittlerweile schon ein viertel Jahrhundert alt. Kaum zu glaube, dass es den Onlinehandel schon so lange gibt. Aber auch er hat ganz klein angefangen. Hinter den 25 Jahren steckt eine große Entwicklung des E-Commerce, mit vielen Verbesserungen und DIESE WEBSEITE VERWENDET COOKIES Wir verwenden Cookies, um Inhalte und Anzeigen zu personalisieren, Funktionen für soziale Medien anbieten zu können und die Zugriffe auf unsere Website zu analysieren. Außerdem geben wir Informationen zu Ihrer Verwendung unserer Website an unsere Partner für soziale Medien, Werbung und Analysen weiter. Unsere Partner führen diese Informationen möglicherweise mit weiteren Daten zusammen, die Sie ihnen bereitgestellt haben oder die sie im Rahmen Ihrer Nutzung der Dienste gesammelt haben. Sie geben Einwilligung zu unseren Cookies, wenn Sie unsere Webseite weiterhin nutzen. Nur notwendige Cookies verwenden Cookies zulassen Details zeigenOK
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Präferenz-Cookies ermöglichen einer Webseite sich an Informationen zu erinnern, die die Art beeinflussen, wie sich eine Webseite verhält oder aussieht, wie z. B. Ihre bevorzugte Sprache oder die Region in der Sie sich befinden.NAME
ANBIETER
ZWECK
ABLAUF
TYP
lang
ads.linkedin.com
cdn.syndication.twimg.comlinkedin.com
Speichert die vom Benutzer ausgewählte Sprachversion einer WebseiteSession
HTTP
messagesUtk
hs.parcellab.com
parcellab.com
Speichert eine eindeutige ID-Zeichenfolge für jede Chat-Box-Sitzung. Dies ermöglicht der Webseite-Unterstützung, frühere Probleme zu sehen und sich wieder mit dem vorherigen Unterstützer zu verbinden.1 Jahr
HTTP
Statistik-Cookies helfen Webseiten-Besitzern zu verstehen, wie Besucher mit Webseiten interagieren, indem Informationen anonym gesammelt und gemeldet werden.NAME
ANBIETER
ZWECK
ABLAUF
TYP
events/1/f9d051f404
bam.nr-data.net
Registriert die Geschwindigkeit und Leistung der Webseite. Diese Funktion kann im Zusammenhang mit Statistiken und Lastenausgleichverwendet werden.
Session
Pixel
jserrors/1/f9d051f404bam.nr-data.net
Registriert die Geschwindigkeit und Leistung der Webseite. Diese Funktion kann im Zusammenhang mit Statistiken und Lastenausgleichverwendet werden.
Session
Pixel
__qca
giphy.com
Erfasst Daten über Besuche des Benutzers auf der Website, wie z. B. die Anzahl der Besuche, durchschnittliche Verweildauer auf der Website und welche Seiten geladen wurden, mit dem Ziel der Erstellung von Berichten für die Optimierung der Website-Inhalte.1 Jahr
HTTP
_ga
giphy.com
parcellab.com
Registriert eine eindeutige ID, die verwendet wird, um statistische Daten dazu, wie der Besucher die Website nutzt, zu generieren.2 Jahre
HTTP
_gat
giphy.com
parcellab.com
Wird von Google Analytics verwendet, um die Anforderungsrateeinzuschränken
1 Tag
HTTP
_gid
giphy.com
parcellab.com
Registriert eine eindeutige ID, die verwendet wird, um statistische Daten dazu, wie der Besucher die Website nutzt, zu generieren.1 Tag
HTTP
collect
google-analytics.com Wird verwendet, um Daten zu Google Analytics über das Gerät und das Verhalten des Besuchers zu senden. Erfasst den Besucher über Geräte und Marketingkanäle hinweg.Session
Pixel
_dc_gtm_UA-#
parcellab.com
Wird von Google Tag Manager genutzt, um das Laden des Google-Analytics-Skript-Tags zu steuern.1 Tag
HTTP
_hjid
parcellab.com
Legt eine eindeutige ID für die Sitzung fest. Dadurch kann die Webseite Daten über Besucherverhalten für statistische Zweckeerhalten.
1 Jahr
HTML
hjViewportId
parcellab.com
Legt eine eindeutige ID für die Sitzung fest. Dadurch kann die Webseite Daten über Besucherverhalten für statistische Zweckeerhalten.
Session
HTML
Marketing-Cookies werden verwendet, um Besuchern auf Webseiten zu folgen. Die Absicht ist, Anzeigen zu zeigen, die relevant und ansprechend für den einzelnen Benutzer sind und daher wertvoller für Publisher und werbetreibende Drittparteien sind.NAME
ANBIETER
ZWECK
ABLAUF
TYP
atrk.gif
certify.alexametrics.com Dieses Cookie wird benutzt, um Informationen über das Verbraucherverhalten zu sammeln, welche zu Alexa Analytics gesendet werden – Alexa Analytics ist eine Firma von Amazon.Session
Pixel
IDE
doubleclick.net
Verwendet von Google DoubleClick, um die Handlungen des Benutzers auf der Webseite nach der Anzeige oder dem Klicken auf eine der Anzeigen des Anbieters zu registrieren und zu melden, mit dem Zweck der Messung der Wirksamkeit einer Werbung und der Anzeige zielgerichteter Werbung für den Benutzer.1 Jahr
HTTP
test_cookie
doubleclick.net
Verwendet, um zu überprüfen, ob der Browser des Benutzers Cookiesunterstützt.
1 Tag
HTTP
fr
facebook.com
Wird von Facebook genutzt, um eine Reihe von Werbeprodukten anzuzeigen, zum Beispiel Echtzeitgebote dritter Werbetreibender.3 Monate
HTTP
tr
facebook.com
Wird von Facebook genutzt, um eine Reihe von Werbeprodukten anzuzeigen, zum Beispiel Echtzeitgebote dritter Werbetreibender.Session
Pixel
__asc
giphy.com
Dieses Cookie wird benutzt, um Informationen über das Verbraucherverhalten zu sammeln, welche zu Alexa Analytics gesendet werden – Alexa Analytics ist eine Firma von Amazon.1 Tag
HTTP
__auc
giphy.com
Dieses Cookie wird benutzt, um Informationen über das Verbraucherverhalten zu sammeln, welche zu Alexa Analytics gesendet werden – Alexa Analytics ist eine Firma von Amazon.1 Jahr
HTTP
_pxhd
giphy.com
Sammelt Informationen zum Besucherverhalten auf mehreren Webseiten. Diese Informationen wird auf der Webseite verwendet, um die Relevanz der Werbung zu optimieren.1 Jahr
HTTP
__hluid
hubspot.com
Wird verwendet, um den Besucher über Besuche und Geräte hinweg zu identifizieren. Dies ermöglicht der Webseite, dem Besucher relevante Werbung zu präsentieren. Der Dienst wird von Werbespots von Dritten bereitgestellt, die Echtzeitgebote für Werbetreibende ermöglichen.1 Jahr
HTTP
__hmpl
hubspot.com
Sammelt Informationen über Benutzerpräferenzen und/oder Interaktionen mit Webkampagneninhalten - Diese werden auf der CRM-Kampagnenplattform verwendet, die von Website-Besitzern zur Promotion von Veranstaltungen oder Produkten verwendet wird.Persistent
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HUBLYTICS_EVENTS_53
hubspot.com
Sammelt Daten zum Besucherverhalten auf mehreren Webseiten, um relevantere Werbung zu präsentieren - Dies ermöglicht es der Webseite auch, die Anzahl der Anzeige der gleichen Werbung zubegrenzen.
Persistent
HTML
bcookie
linkedin.com
Verwendet vom Social-Networking-Dienst LinkedIn für die Verfolgung der Verwendung von eingebetteten Dienstleistungen.2 Jahre
HTTP
bscookie
linkedin.com
Verwendet vom Social-Networking-Dienst LinkedIn für die Verfolgung der Verwendung von eingebetteten Dienstleistungen.2 Jahre
HTTP
lidc
linkedin.com
Verwendet vom Social-Networking-Dienst LinkedIn für die Verfolgung der Verwendung von eingebetteten Dienstleistungen.1 Tag
HTTP
UserMatchHistory
linkedin.com
Wird verwendet, um Besucher auf mehreren Webseiten zu verfolgen, um relevante Werbung basierend auf den Präferenzen des Besuchers zupräsentieren.
29 Tage
HTTP
__hssrc
parcellab.com
Erfasst statistische Daten zu Website-Besuchen des Benutzers, wie z. B. die Anzahl der Besuche, durchschnittliche Verweildauer auf der Website und welche Seiten geladen wurden. Der Zweck ist die Segmentierung der Benutzer der Website nach Faktoren wie Demografie und geografische Lage, damit Medien- und Marketing-Agenturen ihre Zielgruppen strukturieren und verstehen können, um maßgeschneiderte Online-Werbung zu ermöglichen.Session
HTTP
_fbp
parcellab.com
Wird von Facebook genutzt, um eine Reihe von Werbeprodukten anzuzeigen, zum Beispiel Echtzeitgebote dritter Werbetreibender.3 Monate
HTTP
_gcl_au
parcellab.com
Wird von Google AdSense zum Experimentieren mit Werbungseffizienz auf Webseiten verwendet, die ihre Dienste nutzen.3 Monate
HTTP
_hjIncludedInSample
parcellab.com
Legt fest, ob die Navigation des Benutzers in einem bestimmten statistischen Platzhalter registriert werden sollte.Session
HTTP
mc
quantserve.com
Sammelt Daten über Besuche des Benutzers auf der Website, wie zum Beispiel welche Seiten geladen wurden. Die registrierten Daten werden für gezielte Werbung genutzt.13 Monate
HTTP
GPS
youtube.com
Registriert eine eindeutige ID auf mobilen Geräten, um Tracking basierend auf dem geografischen GPS-Standort zu ermöglichen.1 Tag
HTTP
PREF
youtube.com
Registriert eine eindeutige ID, die von Google verwendet wird, um Statistiken dazu, wie der Besucher YouTube-Videos auf verschiedenen Websites nutzt, zu behalten.8 Monate
HTTP
VISITOR_INFO1_LIVE
youtube.com
Versucht, die Benutzerbandbreite auf Seiten mit integrierten YouTube-Videos zu schätzen.179 Tage
HTTP
YSC
youtube.com
Registriert eine eindeutige ID, um Statistiken der Videos von YouTube, die der Benutzer gesehen hat, zu behalten.Session
HTTP
yt-player-headers-readableyoutube.com
Wird verwendet, um basierend auf den Geräte- und Netzwerkeinstellungen des Besuchers die optimale Videoqualität zuermitteln.
Persistent
HTML
yt-remote-cast-installedyoutube.com
Speichert die Benutzereinstellungen beim Abruf eines auf anderen Webseiten integrierten Youtube-VideosSession
HTML
yt-remote-connected-devicesyoutube.com
Speichert die Benutzereinstellungen beim Abruf eines auf anderen Webseiten integrierten Youtube-VideosPersistent
HTML
yt-remote-device-id
youtube.com
Speichert die Benutzereinstellungen beim Abruf eines auf anderen Webseiten integrierten Youtube-VideosPersistent
HTML
yt-remote-fast-check-periodyoutube.com
Speichert die Benutzereinstellungen beim Abruf eines auf anderen Webseiten integrierten Youtube-VideosSession
HTML
yt-remote-session-appyoutube.com
Speichert die Benutzereinstellungen beim Abruf eines auf anderen Webseiten integrierten Youtube-VideosSession
HTML
yt-remote-session-nameyoutube.com
Speichert die Benutzereinstellungen beim Abruf eines auf anderen Webseiten integrierten Youtube-VideosSession
HTML
ads/ga-audiences
google.com
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour acrosswebsites.
Session
Pixel
_px2
giphy.com
Anstehend
1 Tag
HTTP
_pxff_tm
giphy.com
Anstehend
1 Tag
HTTP
__ptq.gif
hubspot.com
Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketingchannels.
Session
Pixel
hubspotutk
parcellab.com
Keeps track of a visitor's identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts.1 Jahr
HTTP
_pxvid
giphy.com
Anstehend
539 Tage
HTTP
PXh52DW03a_px_c_p_PXh52DW03agiphy.com
Anstehend
Session
HTML
PXh52DW03a_pxtiming
giphy.com
Anstehend
Session
HTML
pxsid
giphy.com
Anstehend
Session
HTML
pxvid
giphy.com
Anstehend
539 Tage
HTTP
pagead/1p-user-list/#google.com
Anstehend
Session
Pixel
i18n-cached-public-localeshubspot.com
Anstehend
Persistent
HTML
__ab12#
parcellab.com
Anstehend
1 Jahr
HTTP
__widgetsettings
twitter.com
Anstehend
Persistent
HTML
i/jot/syndication
twitter.com
Anstehend
Session
Pixel
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