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SUBMIT A COMPLAINT
Submit a complaint. Once you have checked that your complaint is something we can deal with, you will need to submit an application and send us any documents related to your complaint. There are different applications depending on whether your complaint is about an occupational or private pension; or a complaint about a decision madeby the
MAKING A COMPLAINT
Making a complaint. If you have a complaint or dispute about your pension, we can help to sort it out. This may be a pension scheme provided by your employer (which might be an occupational pension scheme or a personal pension plan) or a pension you have set upyourself.
THE EARLY RESOLUTION SERVICE The Early Resolution Service. This factsheet is guidance for applicants about The Pensions Ombudsman’s Early Resolution Service (ERS) explaining what it REDRESS FOR NON-FINANCIAL INJUSTICE The Pensions Ombudsman, Anthony Arter, has introduced fixed amounts for non-financial injustice awards (commonly referred to as ‘distress and inconvenience’ awards). This enhances transparency, creates consistency and manages expectations for all parties to the complaint. This approach takes immediate effect for all open and newcases.
AGFA UK GROUP PENSION PLAN (PO-24299) Close banner. Coronavirus (COVID-19): Where possible please only contact us by email or via our website. The government announcement of a national lockdown means that we will have very limited access to ouroffice.
APPLICATION FORM COMPLAINTS ABOUT PERSONAL AND Complaints about personal and occupational pensions Before we can process your application you must complete all relevant sections ofthis form and
THE 1992 FIREFIGHTERS PENSION SCHEME (PO-22474) Complaint summary. Mr T has complained that:-. · His Day Crewing Plus (DCP) allowance should be treated as fully pensionable in accordance with the Firefighters Pension Scheme (England) Order 1992 (the 1992 Regulations). · The Authority unreasonably delayed issuing a response under Stage Two of the Internal Dispute Resolution Procedure (IDRP). REDRESS FOR NON-FINANCIAL INJUSTICE Updated September 2018 3 Significant If the non-financial injustice is significant, then in line with industry practice, our usual starting point will be £500. We will not look to HOMEPAGE | THE PENSIONS OMBUDSMANTHE PENSIONS OMBUDSMANNEWSFREEDOM OF INFORMATIONWHAT WE DOBEING COMPLAINED ABOUT Welcome to The Pensions Ombudsman. We are an independent organisation set up by law to deal with pension complaints. We look at the facts without taking sides and our service is free. Check to see if we can help you with a complaint or dispute about a pension scheme provided by your employer or a pension you have set up yourself. CONTACT US | THE PENSIONS OMBUDSMAN Contact us. Call us on: Local: 0800 917 4487 Overseas: +44 (0) 207 630 2200 Opening hours: Monday to Friday: 10.00am-2.00pm. Email us at: enquiries@pensions-ombudsman.org.uk For new enquiries only, you canLive Chat with us
SUBMIT A COMPLAINT
Submit a complaint. Once you have checked that your complaint is something we can deal with, you will need to submit an application and send us any documents related to your complaint. There are different applications depending on whether your complaint is about an occupational or private pension; or a complaint about a decision madeby the
MAKING A COMPLAINT
Making a complaint. If you have a complaint or dispute about your pension, we can help to sort it out. This may be a pension scheme provided by your employer (which might be an occupational pension scheme or a personal pension plan) or a pension you have set upyourself.
THE EARLY RESOLUTION SERVICE The Early Resolution Service. This factsheet is guidance for applicants about The Pensions Ombudsman’s Early Resolution Service (ERS) explaining what it REDRESS FOR NON-FINANCIAL INJUSTICE The Pensions Ombudsman, Anthony Arter, has introduced fixed amounts for non-financial injustice awards (commonly referred to as ‘distress and inconvenience’ awards). This enhances transparency, creates consistency and manages expectations for all parties to the complaint. This approach takes immediate effect for all open and newcases.
AGFA UK GROUP PENSION PLAN (PO-24299) Close banner. Coronavirus (COVID-19): Where possible please only contact us by email or via our website. The government announcement of a national lockdown means that we will have very limited access to ouroffice.
APPLICATION FORM COMPLAINTS ABOUT PERSONAL AND Complaints about personal and occupational pensions Before we can process your application you must complete all relevant sections ofthis form and
THE 1992 FIREFIGHTERS PENSION SCHEME (PO-22474) Complaint summary. Mr T has complained that:-. · His Day Crewing Plus (DCP) allowance should be treated as fully pensionable in accordance with the Firefighters Pension Scheme (England) Order 1992 (the 1992 Regulations). · The Authority unreasonably delayed issuing a response under Stage Two of the Internal Dispute Resolution Procedure (IDRP). REDRESS FOR NON-FINANCIAL INJUSTICE Updated September 2018 3 Significant If the non-financial injustice is significant, then in line with industry practice, our usual starting point will be £500. We will not look to DECISIONS | THE PENSIONS OMBUDSMAN BP Pension Fund (CAS-49197-C8C6) Complainant: Dr G. Respondent: BP Pension Trustees Limited. Outcome: Not upheld. Complaint Topic: Benefits: refusal/failure to pay or late payment. Ref: CAS-49197-C8C6. Date: Mon 24 May 2021. WHO WE ARE | THE PENSIONS OMBUDSMAN Anthony Arter is the Pensions Ombudsman and Pension Protection Fund Ombudsman. He was originally appointed in May 2015 for a period of four years. In December 2018, Anthony was reappointed for a further two years until 31 July 2021. Anthony is a member of theCAN I COMPLAIN?
We can help with a complaint or dispute about an occupational or personal pension scheme if you are: a member of a scheme or think you should be. a beneficiary - entitled to benefits from someone else’s pension scheme, for example, following a divorce or the death of a REDRESS FOR NON-FINANCIAL INJUSTICE The Pensions Ombudsman, Anthony Arter, has introduced fixed amounts for non-financial injustice awards (commonly referred to as ‘distress and inconvenience’ awards). This enhances transparency, creates consistency and manages expectations for all parties to the complaint. This approach takes immediate effect for all open and newcases.
TRANSPARENCY APRIL 2021 Close banner. Coronavirus (COVID-19): Where possible please only contact us by email or via our website. The government announcement of a national lockdown means that we will have very limited access to ouroffice.
HELP US TO IMPROVE OUR WEBSITE Close banner. Coronavirus (COVID-19): Where possible please only contact us by email or via our website. The government announcement of a national lockdown means that we will have very limited access to FAQS | THE PENSIONS OMBUDSMAN FAQs. To find out more about how we can help you, have a look at some frequently asked questions. You can narrow your search by entering a keyword or selecting the filters on different categories. JOBS AND VOLUNTEERING Jobs and volunteering. At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive. Our work is rewarding, and what we do really makes a difference to people’slives –
OVERPAYMENT
As a result of her complaint, they agreed to reduce the overpayment they were asking her to repay, to £45,000, equivalent to the last six years of pension payments. We explained to Mrs E that the scheme was legally entitled to seek recovery of the overpayment. We also explained there were potentially some defences against recovery. RMJM & PARTNERS RETIREMENT BENEFITS AND LIFE INSURANCE Mr L’s complaint is upheld and to put matters right, Aviva shall pay Mr L £1,000 in addition to the £400 which Aviva says that it has paid Mr L for the severe distress and inconvenience he has been caused. Aviva shall also provide Mr L with a correct RetirementBenefits Schedule.
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WELCOME TO THE
PENSIONS OMBUDSMAN
WE HAVE LEGAL POWERS TO SETTLE COMPLAINTS AND DISPUTES. OUR SERVICE IS FREE, FAIR AND IMPARTIAL.x
CORONAVIRUS (COVID-19) UPDATE: We are pleased to report that as from Wednesday 22 April, as well as continuing to work on existing cases, we will now be accepting new applications from our customers. Our telephone lines will be open Monday to Friday between the hours of 9.00am and 5.00pm. Read more __MAKING A COMPLAINTFind out more
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LATEST NEWS AND DECISIONS NORTON MOTORCYCLES: NOTICE OF ORAL HEARING DATE: Thu 23 Jan 2020 There will be a hearing on 13 February 2020 as part of The Pensions Ombudsman’s investigation.Read more
BRITISH STEEL FINAL DETERMINATIONS DATE: Wed 15 Jan 2020 The Final Determinations in the four lead cases have now beenpublished
Read more
LF STAKEHOLDER PENSION SCHEME (PO-28593) DATE: Tue 31 Mar 2020Outcome: Upheld
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KENT MESSENGER PENSION AND LIFE ASSURANCE SCHEME (PO-26248) DATE: Tue 31 Mar 2020Outcome: Not upheld
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