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PINDROP
Pindrop
CREATING THE NEXT GENERATION CALL CENTER Pindrop are sponsors of the Fraud & Financial Crime Europe Summit, 1st – 2nd April 2020. Doors open from 8AM-5:30PM GMT on April 1st, and 8:15AM – 5:40PM GMT on April 2nd. This two-day summit brings together industry experts from leading financial institutions to discuss solutions in combating fraud and financial crime. VOICE BIOMETRICS IN BANKING & FINANCIAL CALL CENTERS From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call. Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to createcall
PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
PINDROP
Login. Forgot Password? CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also SILENTLY TRACKING USERS WITH ULTRASONIC BEACONS The ultrasonic tracking method relies on inaudible signals embedded in TV commercials or other ads that can then be picked up by code in an app on a user’s phone, tablet, or other device. The idea is to match users with their devices and ensure that the advertisers’ messagesare
IOWA’S PHONE FRAUD WARNING SENDS MIXED SIGNALS TO The Des Moines Register reported a new scam involving an automated phone call, which spoofs the phone number of the official Iowa taxpayer service number. After answering, Iowans are told they are eligible for a tax refund. They are then asked if they want the refund deposited into a Department of Revenue account or donated to an animalcharity.
IRS COMPLETECALL TRANSCRIPT IRS Phone Scam – call transcript Page 2 of 17 S. Parker: Yes. R. Williams: Okay. I mean, is it part of the IRS or something? State? S. Parker: This is a legal Department working for Internal RevenueService.
PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”.PINDROP
Pindrop
CREATING THE NEXT GENERATION CALL CENTER Pindrop are sponsors of the Fraud & Financial Crime Europe Summit, 1st – 2nd April 2020. Doors open from 8AM-5:30PM GMT on April 1st, and 8:15AM – 5:40PM GMT on April 2nd. This two-day summit brings together industry experts from leading financial institutions to discuss solutions in combating fraud and financial crime. VOICE BIOMETRICS IN BANKING & FINANCIAL CALL CENTERS From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call. Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to createcall
PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
PINDROP
Login. Forgot Password? CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also SILENTLY TRACKING USERS WITH ULTRASONIC BEACONS The ultrasonic tracking method relies on inaudible signals embedded in TV commercials or other ads that can then be picked up by code in an app on a user’s phone, tablet, or other device. The idea is to match users with their devices and ensure that the advertisers’ messagesare
IOWA’S PHONE FRAUD WARNING SENDS MIXED SIGNALS TO The Des Moines Register reported a new scam involving an automated phone call, which spoofs the phone number of the official Iowa taxpayer service number. After answering, Iowans are told they are eligible for a tax refund. They are then asked if they want the refund deposited into a Department of Revenue account or donated to an animalcharity.
IRS COMPLETECALL TRANSCRIPT IRS Phone Scam – call transcript Page 2 of 17 S. Parker: Yes. R. Williams: Okay. I mean, is it part of the IRS or something? State? S. Parker: This is a legal Department working for Internal RevenueService.
CALL CENTER SOLUTIONS Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a betterauthentication
ANTI-FRAUD SOLUTIONS Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the companyagainst
PHONEPRINTING™ TECHNOLOGY 1,300+ FEATURE ANALYSIS. Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include: Spectrum: quantization, frequency filters, codec VOICE BIOMETRICS IN BANKING & FINANCIAL CALL CENTERS From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call. Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to createcall
PINDROP CAREERS
Pindrop is one of the fastest growing security companies in the world, making now the perfect time to join. Make Technology Human. Help turn voice technology into the secured interface of the future. Build with the Best. Work on best of breed platforms with smart people. FightCrime with Science.
ANI VALIDATION & MULTI-FACTOR CALL CENTER AUTHENTICATION VeriCall ® technology uses machine learning to analyze the metadata of an incoming call, then delivers a risk score to the IVR in under 300 milliseconds. For 75% of all calls, the technology enables businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time PINDROP ACQUIRES NEXT CALLER, REAFFIRMING ITS POSITION AS Pindrop, the global technology leader in identity, security, and trust for voice interactions, today announces the acquisition of Next Caller Inc., the industry’s smartest enterprise-grade call verification and fraud detection technology for contact centers. Before the pandemic, CMO.com reported more than 91% of business decision makers investing in voice technology solutions. JOB OPENINGS ARCHIVE Phoneprinting® Technology. Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier. CONTACT CENTER AUTHENTICATION: YOUR GUIDE FOR 2021 Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts to massive swarths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior. Contact Center Authentication Provides First Line Defense KBAs? multi-factor RANSOMWARE ATTACK AND DEFENSE Generally, ransomware operates by infecting a machine with malicious code, and executing that code to encrypt the contents of that machine and hold them hostage for a ransom of ~$300-$1,200. Once the ransom is paid, the attacker typically decrypts the data and returns the files on that machine to the user, though the longer someone waits to pay PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”.PINDROP
Pindrop
PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
CONTACT CENTER AUTHENTICATION: YOUR GUIDE FOR 2021 Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts to massive swarths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior. Contact Center Authentication Provides First Line Defense KBAs? multi-factor FRAUD IN THE IVR: YOUR COMPLETE 2021 GUIDE IVR Fraud manifests in 4 ways: Information Mining & Leakage. When fraudsters gather, test, and augment data in your IVR, they are information mining. They need little to no information to start and using your IVR they can collect the tools and information they need to 2020 VOICE INTELLIGENCE AND SECURITY REPORT: FRAUDSTERS 2020 Voice Intelligence and Security Report: Fraudsters increasingly target the financial industry. Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled devices becoming more prevalent in consumers’ lives, voice presents many new CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also CEO OF FACC FIRED AFTER FIRM WAS HIT BY EMAIL SCAM An Austrian aerospace manufacturer that lost €50 million in a business email compromise scam earlier this year has fired its CEO over the incident. FACC, which makes components for the aerospace industry, said its board decided last week to fire Walter Stephan for his involvement in the scheme, after previously firing other employees. In January, officials MOBILE WALLETS PRESENT NEW OPPORTUNITIES FOR FRAUD A full 28 percent of executives at financial institutions said mobile wallet-related fraud is a major issue for them in their call centers, according to data from the Aite Group. “Mobile wallet-related issues typically arise in one of two ways. First is the card registration process to associate a SILENTLY TRACKING USERS WITH ULTRASONIC BEACONS The ultrasonic tracking method relies on inaudible signals embedded in TV commercials or other ads that can then be picked up by code in an app on a user’s phone, tablet, or other device. The idea is to match users with their devices and ensure that the advertisers’ messagesare
PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”.PINDROP
Pindrop
PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
CONTACT CENTER AUTHENTICATION: YOUR GUIDE FOR 2021 Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts to massive swarths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior. Contact Center Authentication Provides First Line Defense KBAs? multi-factor FRAUD IN THE IVR: YOUR COMPLETE 2021 GUIDE IVR Fraud manifests in 4 ways: Information Mining & Leakage. When fraudsters gather, test, and augment data in your IVR, they are information mining. They need little to no information to start and using your IVR they can collect the tools and information they need to 2020 VOICE INTELLIGENCE AND SECURITY REPORT: FRAUDSTERS 2020 Voice Intelligence and Security Report: Fraudsters increasingly target the financial industry. Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled devices becoming more prevalent in consumers’ lives, voice presents many new CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also CEO OF FACC FIRED AFTER FIRM WAS HIT BY EMAIL SCAM An Austrian aerospace manufacturer that lost €50 million in a business email compromise scam earlier this year has fired its CEO over the incident. FACC, which makes components for the aerospace industry, said its board decided last week to fire Walter Stephan for his involvement in the scheme, after previously firing other employees. In January, officials MOBILE WALLETS PRESENT NEW OPPORTUNITIES FOR FRAUD A full 28 percent of executives at financial institutions said mobile wallet-related fraud is a major issue for them in their call centers, according to data from the Aite Group. “Mobile wallet-related issues typically arise in one of two ways. First is the card registration process to associate a SILENTLY TRACKING USERS WITH ULTRASONIC BEACONS The ultrasonic tracking method relies on inaudible signals embedded in TV commercials or other ads that can then be picked up by code in an app on a user’s phone, tablet, or other device. The idea is to match users with their devices and ensure that the advertisers’ messagesare
HOW CAN PINDROP INTEGRATE INTO MY ENVIRONMENT? Video Transcript We do have a native integration with Amazon Connect. We have a partnership with Verizon which allows us to get a copy of the signaling immediate of the call without any integration from the customer. That integration is directly with Verizon. But a very interesting one that we launched last year and we’veRead More → WHAT IS PINDROP® PASSPORT? Pindrop® Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center. Download this data sheet to learn: How enterprise call centers use Pindrop® Passport The technologies behind the solution, including Toneprinting™ technology, Deep Voice™ biometric engine, and Phoneprinting™ technology Product features and #WFH: 3 WAYS TO ENSURE CUSTOMER EXPERIENCE IN RESTRUCTURED 3 Actions You Can Take to Ensure Customer Experience – From Home. Get Rid of KBAs. KBA’s are annoying to customers, 1 out of 3 can’t remember the right answers, and they make the calling experience longer and feel more intrusive. Employing strategies like passive authentication replaces this with a seamless customer experience andcall flow.
RANSOMWARE ATTACK AND DEFENSE Generally, ransomware operates by infecting a machine with malicious code, and executing that code to encrypt the contents of that machine and hold them hostage for a ransom of ~$300-$1,200. Once the ransom is paid, the attacker typically decrypts the data and returns the files on that machine to the user, though the longer someone waits to pay NEXT CALLER INC. JOINS THE PINDROP FAMILY Next Caller Inc. Joins the Pindrop Family. Today marks a significant milestone for all of us at Pindrop. As we announce our first acquisition, we welcome industry peers, Next Caller Inc., into the Pindrop family. Next Caller will become a Pindrop company and, while they will continue as a separate but complementary business, our newpartnership
AUTHENTICATION MYTHS To be fair, there was a point in time where knowledge based authentication questions (KBAs) were an effective form of identification. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than anytime before in MOBILE WALLETS PRESENT NEW OPPORTUNITIES FOR FRAUD A full 28 percent of executives at financial institutions said mobile wallet-related fraud is a major issue for them in their call centers, according to data from the Aite Group. “Mobile wallet-related issues typically arise in one of two ways. First is the card registration process to associate aDR. MUSTAQUE AHAMAD
Dr. Mustaque Ahamad is Co-Founder and Chief Scientist at Pindrop. Mustaque is a professor of computer science at the Georgia Institute of Technology where he served as the director of the Georgia Tech Information Security Center (GTISC) from 2004 until 2012. His research in cybersecurity and distributed computing systems has led to numerous HOW TO REDUCE BIASES IN YOUR CONTACT CENTER AI TECHNOLOGY How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers. Bias exists everywhere in our society. And while some biases are largely harmless, like a child’s bias towards one food vs the other due to exposure, others are quite destructive. IOWA’S PHONE FRAUD WARNING SENDS MIXED SIGNALS TO The Des Moines Register reported a new scam involving an automated phone call, which spoofs the phone number of the official Iowa taxpayer service number. After answering, Iowans are told they are eligible for a tax refund. They are then asked if they want the refund deposited into a Department of Revenue account or donated to an animalcharity.
PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”. CALL CENTER SOLUTIONS Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a betterauthentication
PINDROP
Pindrop
PHONEPRINTING™ TECHNOLOGY 1,300+ FEATURE ANALYSIS. Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include: Spectrum: quantization, frequency filters, codec ANI VALIDATION & MULTI-FACTOR CALL CENTER AUTHENTICATION VeriCall ® technology uses machine learning to analyze the metadata of an incoming call, then delivers a risk score to the IVR in under 300 milliseconds. For 75% of all calls, the technology enables businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
WHAT IS PINDROP® PASSPORT? Pindrop® Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center. Download this data sheet to learn: How enterprise call centers use Pindrop® Passport The technologies behind the solution, including Toneprinting™ technology, Deep Voice™ biometric engine, and Phoneprinting™ technology Product features and PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problems CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also FCC WARNS ON NEW 'CAN YOU HEAR ME' PHONE SCAM Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?”. The idea is to record the victim’s voice ashe says
PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”. CALL CENTER SOLUTIONS Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a betterauthentication
PINDROP
Pindrop
PHONEPRINTING™ TECHNOLOGY 1,300+ FEATURE ANALYSIS. Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include: Spectrum: quantization, frequency filters, codec ANI VALIDATION & MULTI-FACTOR CALL CENTER AUTHENTICATION VeriCall ® technology uses machine learning to analyze the metadata of an incoming call, then delivers a risk score to the IVR in under 300 milliseconds. For 75% of all calls, the technology enables businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
WHAT IS PINDROP® PASSPORT? Pindrop® Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center. Download this data sheet to learn: How enterprise call centers use Pindrop® Passport The technologies behind the solution, including Toneprinting™ technology, Deep Voice™ biometric engine, and Phoneprinting™ technology Product features and PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problems CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also FCC WARNS ON NEW 'CAN YOU HEAR ME' PHONE SCAM Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?”. The idea is to record the victim’s voice ashe says
PINDROP
Pindrop
PINDROP CAREERS
Pindrop is one of the fastest growing security companies in the world, making now the perfect time to join. Make Technology Human. Help turn voice technology into the secured interface of the future. Build with the Best. Work on best of breed platforms with smart people. FightCrime with Science.
VOICE BIOMETRICS IN BANKING & FINANCIAL CALL CENTERS From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call. Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to createcall
PINDROP LEADERSHIP TEAM Pindrop's leadership team has a vision for the future of the call center and voice interfaces. Learn more. BREAKING SPOOF DETECTION Join this webinar to hear what you need to know when choosing a spoof detection solution. At Pindrop, we apply Caller Id validation AND spoofed detection as well as assess the risk of inbound phone calls. Quickly assessing and validating if you can trust the ANI or caller Id can help speed up the call process and enable a faster and more PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problemsPINDROP® PASSPORT
Pindrop® Passport | Authentication 101. It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharinganswers to
NEW PHONE BOT BEING USED IN HARASSING CALLS Some attackers have taken to using a new phone bot for the Discord chat and voice app to send large numbers of harassing and nuisance calls to individual victims, retailers, and even law enforcement agencies. Known as Phonecord, the bot is being used in a number of different ways. But unlike most other phone-based campaigns, the SILENTLY TRACKING USERS WITH ULTRASONIC BEACONS The ultrasonic tracking method relies on inaudible signals embedded in TV commercials or other ads that can then be picked up by code in an app on a user’s phone, tablet, or other device. The idea is to match users with their devices and ensure that the advertisers’ messagesare
DR. MUSTAQUE AHAMAD
Dr. Mustaque Ahamad is Co-Founder and Chief Scientist at Pindrop. Mustaque is a professor of computer science at the Georgia Institute of Technology where he served as the director of the Georgia Tech Information Security Center (GTISC) from 2004 until 2012. His research in cybersecurity and distributed computing systems has led to numerous PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”. CALL CENTER SOLUTIONS Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a betterauthentication
PINDROP
Pindrop
PHONEPRINTING™ TECHNOLOGY 1,300+ FEATURE ANALYSIS. Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include: Spectrum: quantization, frequency filters, codec ANI VALIDATION & MULTI-FACTOR CALL CENTER AUTHENTICATION VeriCall ® technology uses machine learning to analyze the metadata of an incoming call, then delivers a risk score to the IVR in under 300 milliseconds. For 75% of all calls, the technology enables businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
WHAT IS PINDROP® PASSPORT? Pindrop® Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center. Download this data sheet to learn: How enterprise call centers use Pindrop® Passport The technologies behind the solution, including Toneprinting™ technology, Deep Voice™ biometric engine, and Phoneprinting™ technology Product features and PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problems CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also FCC WARNS ON NEW 'CAN YOU HEAR ME' PHONE SCAM Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?”. The idea is to record the victim’s voice ashe says
PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”. CALL CENTER SOLUTIONS Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a betterauthentication
PINDROP
Pindrop
PHONEPRINTING™ TECHNOLOGY 1,300+ FEATURE ANALYSIS. Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include: Spectrum: quantization, frequency filters, codec ANI VALIDATION & MULTI-FACTOR CALL CENTER AUTHENTICATION VeriCall ® technology uses machine learning to analyze the metadata of an incoming call, then delivers a risk score to the IVR in under 300 milliseconds. For 75% of all calls, the technology enables businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
WHAT IS PINDROP® PASSPORT? Pindrop® Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center. Download this data sheet to learn: How enterprise call centers use Pindrop® Passport The technologies behind the solution, including Toneprinting™ technology, Deep Voice™ biometric engine, and Phoneprinting™ technology Product features and PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problems CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also FCC WARNS ON NEW 'CAN YOU HEAR ME' PHONE SCAM Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?”. The idea is to record the victim’s voice ashe says
PINDROP
Pindrop
PINDROP CAREERS
Pindrop is one of the fastest growing security companies in the world, making now the perfect time to join. Make Technology Human. Help turn voice technology into the secured interface of the future. Build with the Best. Work on best of breed platforms with smart people. FightCrime with Science.
VOICE BIOMETRICS IN BANKING & FINANCIAL CALL CENTERS From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call. Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to createcall
PINDROP LEADERSHIP TEAM Pindrop's leadership team has a vision for the future of the call center and voice interfaces. Learn more. BREAKING SPOOF DETECTION Join this webinar to hear what you need to know when choosing a spoof detection solution. At Pindrop, we apply Caller Id validation AND spoofed detection as well as assess the risk of inbound phone calls. Quickly assessing and validating if you can trust the ANI or caller Id can help speed up the call process and enable a faster and more PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problemsPINDROP® PASSPORT
Pindrop® Passport | Authentication 101. It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharinganswers to
AI FOR IDENTITY AND SECURITY Financial Institutions all over the world are stepping up investments in Artificial Intelligence (AI). Why? Explore an in depth analysis of how AI is redefining banking operations and PHONE SCAM BREAKDOWN: RETAIL PURCHASE ORDER SCAMS The first step in protecting against phone scams is understanding how they work. That’s why we’re starting a new series on the blog, breaking down some of the newest and most popular phone scams circulating among businesses and consumers. **For more information on how phone fraud affects retailers, register for our upcoming webinar,“The State
DR. MUSTAQUE AHAMAD
Dr. Mustaque Ahamad is Co-Founder and Chief Scientist at Pindrop. Mustaque is a professor of computer science at the Georgia Institute of Technology where he served as the director of the Georgia Tech Information Security Center (GTISC) from 2004 until 2012. His research in cybersecurity and distributed computing systems has led to numerous PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”. CALL CENTER SOLUTIONS Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a betterauthentication
PINDROP
Pindrop
PHONEPRINTING™ TECHNOLOGY 1,300+ FEATURE ANALYSIS. Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include: Spectrum: quantization, frequency filters, codec ANI VALIDATION & MULTI-FACTOR CALL CENTER AUTHENTICATION VeriCall ® technology uses machine learning to analyze the metadata of an incoming call, then delivers a risk score to the IVR in under 300 milliseconds. For 75% of all calls, the technology enables businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
WHAT IS PINDROP® PASSPORT? Pindrop® Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center. Download this data sheet to learn: How enterprise call centers use Pindrop® Passport The technologies behind the solution, including Toneprinting™ technology, Deep Voice™ biometric engine, and Phoneprinting™ technology Product features and PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problems CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also FCC WARNS ON NEW 'CAN YOU HEAR ME' PHONE SCAM Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?”. The idea is to record the victim’s voice ashe says
PINDROP: CUSTOMER AUTHENTICATION & ANTI-FRAUD FOR CALL CENTERSRESOURCESCOMPANYCONTACT USINDUSTRIESBLOGPINDROP® PULSE CISO. Top Five Financial Service Firm. “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”. CALL CENTER SOLUTIONS Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a betterauthentication
PINDROP
Pindrop
PHONEPRINTING™ TECHNOLOGY 1,300+ FEATURE ANALYSIS. Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include: Spectrum: quantization, frequency filters, codec ANI VALIDATION & MULTI-FACTOR CALL CENTER AUTHENTICATION VeriCall ® technology uses machine learning to analyze the metadata of an incoming call, then delivers a risk score to the IVR in under 300 milliseconds. For 75% of all calls, the technology enables businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time PINDROP® PROTECT: CONTACT CENTER FRAUD DETECTION Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and hardenthe company
WHAT IS PINDROP® PASSPORT? Pindrop® Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center. Download this data sheet to learn: How enterprise call centers use Pindrop® Passport The technologies behind the solution, including Toneprinting™ technology, Deep Voice™ biometric engine, and Phoneprinting™ technology Product features and PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problems CEO PHISHING SCAM COSTS BELGIAN BANK CRELAN $75M The venerable phishing scam has been trying on some new clothes as of late, and quite often those outfits are costing victims dearly. The latest and perhaps most expensive of these is the version of the executive email scheme that hit a Belgian bank recently and cost the firm more than $75 million. This particular scheme, which also FCC WARNS ON NEW 'CAN YOU HEAR ME' PHONE SCAM Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?”. The idea is to record the victim’s voice ashe says
PINDROP
Pindrop
PINDROP CAREERS
Pindrop is one of the fastest growing security companies in the world, making now the perfect time to join. Make Technology Human. Help turn voice technology into the secured interface of the future. Build with the Best. Work on best of breed platforms with smart people. FightCrime with Science.
VOICE BIOMETRICS IN BANKING & FINANCIAL CALL CENTERS From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call. Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to createcall
PINDROP LEADERSHIP TEAM Pindrop's leadership team has a vision for the future of the call center and voice interfaces. Learn more. BREAKING SPOOF DETECTION Join this webinar to hear what you need to know when choosing a spoof detection solution. At Pindrop, we apply Caller Id validation AND spoofed detection as well as assess the risk of inbound phone calls. Quickly assessing and validating if you can trust the ANI or caller Id can help speed up the call process and enable a faster and more PHONE SCAM BREAKDOWN: EMPLOYEE IMPERSONATION SCAM The first step in protecting against phone scams is understanding how they work. That’s why in this series, we’re breaking down some of the newest and most popular phone scams circulating among businesses and consumers. The Scam You’re a call center representative for major telecommunications carrier. Days are pretty easy, you help customers troubleshoot problemsPINDROP® PASSPORT
Pindrop® Passport | Authentication 101. It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharinganswers to
AI FOR IDENTITY AND SECURITY Financial Institutions all over the world are stepping up investments in Artificial Intelligence (AI). Why? Explore an in depth analysis of how AI is redefining banking operations and PHONE SCAM BREAKDOWN: RETAIL PURCHASE ORDER SCAMS The first step in protecting against phone scams is understanding how they work. That’s why we’re starting a new series on the blog, breaking down some of the newest and most popular phone scams circulating among businesses and consumers. **For more information on how phone fraud affects retailers, register for our upcoming webinar,“The State
DR. MUSTAQUE AHAMAD
Dr. Mustaque Ahamad is Co-Founder and Chief Scientist at Pindrop. Mustaque is a professor of computer science at the Georgia Institute of Technology where he served as the director of the Georgia Tech Information Security Center (GTISC) from 2004 until 2012. His research in cybersecurity and distributed computing systems has led to numerous PINDROP® PULSE: Stay Connected, Stay Informed, and Stay Ahead VIEWNOW →
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FEATURED
PHONEPRINTING® TECHNOLOGY Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.Learn More →
IN THIS SECTION
* Overview
* Deep Voice™ Biometric Engine * Phoneprinting® Technology * Behavioral Analysis* Pindrop® Trace
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TECHNOLOGIES OVERVIEW Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.Learn More →
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WHAT IS PHONEPRINTING® TECHNOLOGYRead More →
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We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.Learn More →
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SECURING THE CALL CENTER IN FINANCIAL INSTITUTIONSRead More →
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OCTOBER 29, 2018
Q AND A WITH VIJAY BALASUBRAMANIYAN, 2018 40 UNDER FORTY HONOREEOCTOBER 3, 2018
THE FUTURE INNOVATORS INDEX 2018 IVR Security, Predicting Future Fraud, & Patented Pindrop® TraceTechnology
Pindrop Protect, now with patented Pindrop® Trace technology, defends IVRs, Agents, and the Entire Enterprise Against Fraud.Learn More
Let’s Outsmart Fraud Together You can’t outsmart fraudsters if you don’t know how they think and behave. Staying up to date on new tactics is one part of equation. We have mastered outsmarting fraud and have the winning formula.Find Out More
Security, Identity, and Trust FOR EVERY VOICE INTERACTION IN CONTACT CENTERS Pindrop creates frictionless authentication and fraud detection forvoice
interactions in contact centers, connected IoT devices, and beyond.Learn More
IVR Security, Predicting Future Fraud, & Patented Pindrop® TraceTechnology
Pindrop Protect, now with patented Pindrop® Trace technology, defends IVRs, Agents, and the Entire Enterprise Against Fraud.Learn More
Let’s Outsmart Fraud Together You can’t outsmart fraudsters if you don’t know how they think and behave. Staying up to date on new tactics is one part of equation. We have mastered outsmarting fraud and have the winning formula.Find Out More
Security, Identity, and Trust FOR EVERY VOICE INTERACTION IN CONTACT CENTERS Pindrop creates frictionless authentication and fraud detection forvoice
interactions in contact centers, connected IoT devices, and beyond.Learn More
IVR Security, Predicting Future Fraud, & Patented Pindrop® TraceTechnology
Pindrop Protect, now with patented Pindrop® Trace technology, defends IVRs, Agents, and the Entire Enterprise Against Fraud.Learn More
Let’s Outsmart Fraud Together You can’t outsmart fraudsters if you don’t know how they think and behave. Staying up to date on new tactics is one part of equation. We have mastered outsmarting fraud and have the winning formula.Find Out More
Security, Identity, and Trust FOR EVERY VOICE INTERACTION IN CONTACT CENTERS Pindrop creates frictionless authentication and fraud detection forvoice
interactions in contact centers, connected IoT devices, and beyond.Learn More
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SOLUTIONS
Explore our Fraud, Authentication and IoT solutionsLEARN MORE
PROTECT FOR THE IVR
Improve fraud detection and prevent reconnaissance in the IVRDISCOVER MORE
PULSE WEBINARS
Watch our webinars to gain insight to contact center best practicesLEARN MORE
PINDROP® TRACE
New Pindrop® Trace Technology sees relationships between calls and accounts across time.LEARN MORE
SECURING VOICE EVERYWHERE Knowing your customer is crucial for any business. In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience. Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posturefor the business.
CALL CENTER ANTI FRAUD DETECTIONFRAUD TARGET
Fraudsters try to use the IVR to verify credentials, which triggers that account to be monitored__
FRAUD ATTACK
Bad actors caught calling other institutions are instantly flagged ashigh risk
__
PINDROP HELPS STOP
Account takeover attempts can be stopped before they make atransaction
__
RISK MANAGED
Agents get real-time risk scores for every call, detecting up to 80%of ALL phone fraud
LEARN MORE
CONTACT CENTER CALLER AUTHENTICATION IN ACTIONCUSTOMER CONTACT
Customer calls into the contact center__
AI AUTHENTICATION
Their number, voice, device, and behavior are analyzed & scoredinstantly using AI
__
REAL CONNECTION
Authenticated customers can then self-serve in the IVR or arrive at the agent ready to transact__
FAST SERVICE
Average handle time is reduced as the customer has a seamlessexperience
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IOT - CONNECTED DEVICES As connected device continue to become mainstream, Pindrop has extended its proven enterprise voice biometric technology to help companies to integrate security into voice-enabled connected devices to deliver natural conversations for the emerging conversationaleconomy.
LEARN MORE
AMAZON CONNECT
Pindrop for Amazon Connect is Pindrop’s voice authentication and fraud detection solutions that connects to the Amazon ConnectPlatform.
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CASE STUDIES
See how Pindrop has implemented solutions for many of the world’s leading firms from decreasing call handle times to stopping millions of dollars in fraud losses. From banks to insurers to international retailers learn how Pindrop significantly improved business performance and customer experience.LEARN MORE
SEE HOW CALL CENTERS ARE BATTLING FRAUD DURING THE PANDEMIC.Download the Report
SEE HOW ONE OF THE LARGEST INSURERS BATTLES FRAUDLEARN MORE
iconfinder_testimonial-comomment-chating-quote_3994913TESTIMONIALS
“My experience with Pindrop has been phenomenal. More insurance companies need to get on the (Pindrop) platform as we all benefit fromcatching fraud.”
COO
Large Insurance Company “We have always been bullish on streamlined authentication for our customers. Pindrop allowed us to achieve the trinity of higher customer satisfaction, reduced agent time and further reducedfraud.”
CISCO
Top Five Financial Service Firm “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”SVP FRAUD
Major US Bank
“My experience with Pindrop has been phenomenal. More insurance companies need to get on the (Pindrop) platform as we all benefit fromcatching fraud.”
COO
Large Insurance Company “We have always been bullish on streamlined authentication for our customers. Pindrop allowed us to achieve the trinity of higher customer satisfaction, reduced agent time and further reducedfraud.”
CISCO
Top Five Financial Service Firm “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”SVP FRAUD
Major US Bank
“My experience with Pindrop has been phenomenal. More insurance companies need to get on the (Pindrop) platform as we all benefit fromcatching fraud.”
COO
Large Insurance Company “We have always been bullish on streamlined authentication for our customers. Pindrop allowed us to achieve the trinity of higher customer satisfaction, reduced agent time and further reducedfraud.”
CISCO
Top Five Financial Service Firm “Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”SVP FRAUD
Major US Bank
PINDROP BLOG ON THE WIREAuthentication
CONTACT CENTER AUTHENTICATION: YOUR GUIDE FOR 2021 Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shiftsRead More »
Bank fraud
CONTACT CENTER NETWORK VULNERABILITIES: IVR SECURITY BEST PRACTICES FOR FIGHTING FRAUD IN 2020 AND BEYOND As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together informationRead More »
Authentication
HOW TO AVOID FRAUD AND SERVICE GAPS WHILE BUILDING A SUSTAINABLE CONTACT CENTER STRATEGY FOR THE FUTURE The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity andRead More »
Authentication
#WFH: 3 WAYS TO ENSURE CUSTOMER EXPERIENCE IN RESTRUCTURED CALLCENTERS
Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center,Read More »
iconfinder_lock_4_289681 SECURE YOUR CONTACT CENTERS& IOT DEVICES TODAY
Using the latest machine-learning techniques plus our PHONEPRINTING® TECHNOLOGY & DEEP VOICE™ BIOMETRIC ENGINE, makes securing your contact center easier than ever.CONTACT US TODAY
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