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VOICE PLATFORMS
Plum’s voice products cater to a variety of communications needs, improving traditional IVR systems with intelligent virtual agents and conversational AI applications. We cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.VOICE PLATFORMS
Plum’s voice products cater to a variety of communications needs, improving traditional IVR systems with intelligent virtual agents and conversational AI applications. We cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
VOICE PLATFORMS
Plum’s voice products cater to a variety of communications needs, improving traditional IVR systems with intelligent virtual agents and conversational AI applications. We cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor PLUM VOICE | INTELLIGENT VIRTUAL AGENT AND IVR EXPERTS Survey Confirms that Plum Voice Delivers Top-Tier Performance. Read Press Release. NEW YORK CITY - HEADQUARTERS. 131 Varick Street, 9th floor. New York, NY 10013. BOSTON - DEVELOPMENT & SUPPORT. 607 Boylston Street, 6th floor. Boston, MA 02116. DENVER - MARKETING &SALES.
IVR PRICING
Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platform that enables modernization of IVR, surveys, and payment processing.From the largest enterprises to the smallest startups, companies of all sizes benefit from Plum Voicesolutions.
IVR BY PLUM VOICE
Reliability. Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1redundancy with a
IVR SECURITY AND COMPLIANCE Security & Compliance. IVR security and compliance that doesn't compromise customer experience for safety. We built our cloud infrastructure to meet the security standards of our customers and the industries that they serve. We’ve gone through rigorous audits to achieve PCI-DSS, SOC2, and HIPAA compliance. We’re also a VisaVerified vendor.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
BRINGING YOUR OWN TELECOM: IS IT WORTH DOING? Utilizing managed telecom can make life easy, but some companies may already have telecom infrastructure they want to use. We look at the (dis)advantages of bringing your own telecom.QUEUEING CALLS
Welcome to Plum Insight. Account Manager. Creating A Survey PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
IVR PRICING
Plum Voice offers high-ROI pricing to help companies of all sizes modernize IVR and engage their customers with improved voice experiences. Schedule a Tutorial. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platformthat enables
IVR BY PLUM VOICE
Reliability. Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1redundancy with a
IVR SURVEY DRAG AND DROP FOR BETTER CX Using the Plum Insight survey software, companies have a simple, easy-to-use solution for gathering and analyzing feedback. Over the phone or on the web, engage customers on their terms, anytime, anywhere. Customer surveys help companies to measure, assess, and improve business processes, customer service, product offerings orlaunches, and
WHAT IS IVR OR INTERACTIVE VOICE RESPONSE? At the most basic level, Interactive Voice Response (IVR) is a way to automate an interaction that takes place over the phone. Originally, IVR worked like an automatic switchboard; as a way to direct phone calls. It prompted callers to select an option that best fit the reason for their call and routed them to the appropriate person orcall queue.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
HERE'S EVERY AUTHENTICATION TECHNIQUE POSSIBLE FOR MODERN IVRS The identification method most useful to IVR is voice biometrics software, which can be easily deployed over the phone and is designed to detect impersonators, recordings or synthetic voices. This method has two parts: registration and authentication. Registration, which creates a voice print of your customer, requires the recording of 4-6 BRINGING YOUR OWN TELECOM: IS IT WORTH DOING? Utilizing managed telecom can make life easy, but some companies may already have telecom infrastructure they want to use. We look at the (dis)advantages of bringing your own telecom.PLUM VOICE
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Source: TechValidate “We conduct regular reviews of all of our vendors and we’ve never considered changing. The reason is that Plum is consistent andcredible.”
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