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REPUTATION.COM
Actionable Insights: Our advanced online reputation management platform gives companies the tools to anticipate business needs and customer concerns. Your Data, Your Way: Create customized views and reports to find out what matters most. Plus, import other data from other sources so you can see everything in one place.REPUTATION - LOGIN
Automotive. Increase leads, visibility and new customers for dealerships, groups and OEM brands. OUR STORY | REPUTATION Leading the Way. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance the customer experience, improve your brand’s online presence and connect you with the communities that matter. Our superpower is not just collecting sentiment data, but ingiving you
RETAIL | REPUTATION
Reputation matters—especially in retail where customer experience is a huge differentiating factor from Amazon and other pure e-tailers. The award-winning Reputation platform is fully integrated with Google and leverages the company’s significant investments in Google Cloud to help retailers succeed where the customer journey most often begins—with a local search. REPUTATION LIVE: TURN EVERY SATISFIED CUSTOMER INTO A 5 Reputation Live has two key capabilities, it: Generates Reviews On-the-Spot: Enables frontline employees to request online reviews from customers using SMS or MMS, right after a customer interaction. Incentivizes More Review Requests: Gamifies review requesting with an engaging leaderboard that encourages healthy competition amongemployees for
GM SFE REPMAN MANAGED SERVICE PLANS Experience The Winning Difference. Our GM SFE managed service plans are designed to improve your online reputation through increased review volume, greater customer engagement, an enhanced social media presence, optimized advertising, and more! A great online reputation drives prospects and customers to your dealership and increasesbusiness.
HOW TO RESPOND TO A BAD REVIEW ON FACEBOOK Express sincere regret that the customer had a poor experience. Thank the customer for taking the time to give you honest feedback. After you’ve apologized to the customer, make an offer to discuss the situation further and make things right. Let the L’INCONTOURNABLE QUESTIONNAIRE D’ENQUÊTE SATISFACTION L’utilisation stratégique d’enquêtes de satisfaction est un excellent moyen d’évaluer la qualité de votre image de marque tout en collectant des informations qui vous aideront à la soigner. Pour satisfaire les désirs et besoins de vos clients et résoudre leurs problèmes, vous devez d’abord les comprendre. 2020 RETAIL REPUTATION REPORT 7 2020 Retail Reputation Report | Copyright 2020 by Reputation.com.All rights reserved. Key Findings 1. Retailers who improved their Reputation Scores the most had 3XREPUTATION API DOCS
All requests must include the API KEY provided by Reputation to the customer in the request header. This document provides an overview of the Reputation API. This API enables programmatic access to the Reputation system. Reputation API is RESTful. Several functionalities of the Reputation platform are abstracted and provided as APIendpoints.
REPUTATION.COM
Actionable Insights: Our advanced online reputation management platform gives companies the tools to anticipate business needs and customer concerns. Your Data, Your Way: Create customized views and reports to find out what matters most. Plus, import other data from other sources so you can see everything in one place.REPUTATION - LOGIN
Automotive. Increase leads, visibility and new customers for dealerships, groups and OEM brands. OUR STORY | REPUTATION Leading the Way. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance the customer experience, improve your brand’s online presence and connect you with the communities that matter. Our superpower is not just collecting sentiment data, but ingiving you
RETAIL | REPUTATION
Reputation matters—especially in retail where customer experience is a huge differentiating factor from Amazon and other pure e-tailers. The award-winning Reputation platform is fully integrated with Google and leverages the company’s significant investments in Google Cloud to help retailers succeed where the customer journey most often begins—with a local search. REPUTATION LIVE: TURN EVERY SATISFIED CUSTOMER INTO A 5 Reputation Live has two key capabilities, it: Generates Reviews On-the-Spot: Enables frontline employees to request online reviews from customers using SMS or MMS, right after a customer interaction. Incentivizes More Review Requests: Gamifies review requesting with an engaging leaderboard that encourages healthy competition amongemployees for
GM SFE REPMAN MANAGED SERVICE PLANS Experience The Winning Difference. Our GM SFE managed service plans are designed to improve your online reputation through increased review volume, greater customer engagement, an enhanced social media presence, optimized advertising, and more! A great online reputation drives prospects and customers to your dealership and increasesbusiness.
HOW TO RESPOND TO A BAD REVIEW ON FACEBOOK Express sincere regret that the customer had a poor experience. Thank the customer for taking the time to give you honest feedback. After you’ve apologized to the customer, make an offer to discuss the situation further and make things right. Let the L’INCONTOURNABLE QUESTIONNAIRE D’ENQUÊTE SATISFACTION L’utilisation stratégique d’enquêtes de satisfaction est un excellent moyen d’évaluer la qualité de votre image de marque tout en collectant des informations qui vous aideront à la soigner. Pour satisfaire les désirs et besoins de vos clients et résoudre leurs problèmes, vous devez d’abord les comprendre. 2020 RETAIL REPUTATION REPORT 7 2020 Retail Reputation Report | Copyright 2020 by Reputation.com.All rights reserved. Key Findings 1. Retailers who improved their Reputation Scores the most had 3XREPUTATION API DOCS
All requests must include the API KEY provided by Reputation to the customer in the request header. This document provides an overview of the Reputation API. This API enables programmatic access to the Reputation system. Reputation API is RESTful. Several functionalities of the Reputation platform are abstracted and provided as APIendpoints.
PLATFORM | REPUTATION Reputation Mobile App. Take our platform on the go. Our mobile app is the best in the business, enabling your teams to manage your brand reputation from any location. Capabilities. Every Interaction. All in One Platform. Innovative features from start to finish. ReputationScore
PROPERTY MANAGEMENT
Property Management Reputation Report. We Studied 3 million+ Reviews and 70,000+ Properties. Property managers are responding to disruptions on a scale not seen in generations. The emergence of a global pandemic and a sudden economic downturn are pushing many residential tenants to the brink. According to Pew Research, roughlyone in five
AUTOMOTIVE | REPUTATION The Reputation data science team monitors over 18,000 automotive brands and dealerships in the United States, and 15,000 more across Canada and Europe, and the evidence is clear: Dealers that effectively manage their reputations see up to a 10-percent increase in average sales volume compared to those who do not manage their Reputation. LEADERSHIP | REPUTATION Scott Barmmer. Chief Revenue Officer. Scott Barmmer leads Reputation’s global sales organization. Scott joins us from DocuSign, where he spent seven years in a variety of sales leadership roles, most recently having led International Sales from a $50 million a year organization to GM SFE REPMAN MANAGED SERVICE PLANS Experience The Winning Difference. Our GM SFE managed service plans are designed to improve your online reputation through increased review volume, greater customer engagement, an enhanced social media presence, optimized advertising, and more! A great online reputation drives prospects and customers to your dealership and increasesbusiness.
WWW.REPUTATION.COM
www.reputation.com
HOW TO REMOVE GOOGLE REVIEWS: MANAGEMENT OF BAD FEEDBACK You can always follow up with Google as follows: On Google My Business, click Menu. Scroll down to Support. A popup will appear. Look for Contact Us. Click Need More Help. Choose Customer Reviews and Photos > Manage Customer Reviews. Choose from any of the three contact options: request callback, request chat, or email support. WHY AND HOW BUSINESSES SHOULD GAIN CONTROL OF DATA IN THE The explosion of social media, online forums, and the like have provided brands with more data than ever before. This data in the wild, also known as unstructured data, yields the type of raw insight into customer sentiment that marketers need to learn to leverage. HOW TO SUPPORT THE LGBTQ+ COMMUNITY ON YOUR GOOGLE MY In honor of Pride Month, now's a great time to make your Google My Business listing LGBTQ+ friendly. We break down the steps you cantake.
KIOSK - SURVEYS.REPUTATION.COM Kiosk - surveys.reputation.comREPUTATION.COM
All in one Platform: From Reviews to Surveys to Social to Business Listings, the Reputation platform pulls all of your business feedback into one platform and creates one tool for all the metrics that matter most to you. Actionable Insights: Our advanced online reputation management platform gives companies the tools to anticipate business needs and customer concerns.REPUTATION - LOGIN
Automotive. Increase leads, visibility and new customers for dealerships, groups and OEM brands. L’INCONTOURNABLE QUESTIONNAIRE D’ENQUÊTE SATISFACTION L’utilisation stratégique d’enquêtes de satisfaction est un excellent moyen d’évaluer la qualité de votre image de marque tout en collectant des informations qui vous aideront à la soigner. Pour satisfaire les désirs et besoins de vos clients et résoudre leurs problèmes, vous devez d’abord les comprendre. REPUTATION LIVE: TURN EVERY SATISFIED CUSTOMER INTO A 5REPUTATION LIVE APPREPUTATION MANAGEMENT Reputation Live has two key capabilities, it: Generates Reviews On-the-Spot: Enables frontline employees to request online reviews from customers using SMS or MMS, right after a customer interaction. Incentivizes More Review Requests: Gamifies review requesting with an engaging leaderboard that encourages healthy competition amongemployees for
HOW TO RESPOND TO A BAD REVIEW ON FACEBOOK Express sincere regret that the customer had a poor experience. Thank the customer for taking the time to give you honest feedback. After you’ve apologized to the customer, make an offer to discuss the situation further and make things right. Let the HOW REPUTATION DOES IT: REPUTATION SCORE Reputation.com Does It Differently. Virtually every reputation management company will tell you they can evaluate your customer sentiment and online reputation and provide a score to measure how your business is doing. Most companies calculate your reputation score based on brand perception, social mentions, and market factors. 2020 RETAIL REPUTATION REPORTFREE REPUTATION REPORTMY LIFE REPUTATION REPORTONLINE REPUTATION REPORTFREE REPUTATION CHECK 7 2020 Retail Reputation Report | Copyright 2020 by Reputation.com.All rights reserved. Key Findings 1. Retailers who improved their Reputation Scores the most had 3X GM SFE REPMAN MANAGED SERVICE PLANS Experience The Winning Difference. Our GM SFE managed service plans are designed to improve your online reputation through increased review volume, greater customer engagement, an enhanced social media presence, optimized advertising, and more! A great online reputation drives prospects and customers to your dealership and increasesbusiness.
LEADERSHIP | REPUTATION Scott Barmmer. Chief Revenue Officer. Scott Barmmer leads Reputation’s global sales organization. Scott joins us from DocuSign, where he spent seven years in a variety of sales leadership roles, most recently having led International Sales from a $50 million a year organization to OUR STORY | REPUTATION Leading the Way. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance the customer experience, improve your brand’s online presence and connect you with the communities that matter. Our superpower is not just collecting sentiment data, but ingiving you
REPUTATION.COM
All in one Platform: From Reviews to Surveys to Social to Business Listings, the Reputation platform pulls all of your business feedback into one platform and creates one tool for all the metrics that matter most to you. Actionable Insights: Our advanced online reputation management platform gives companies the tools to anticipate business needs and customer concerns.REPUTATION - LOGIN
Automotive. Increase leads, visibility and new customers for dealerships, groups and OEM brands. L’INCONTOURNABLE QUESTIONNAIRE D’ENQUÊTE SATISFACTION L’utilisation stratégique d’enquêtes de satisfaction est un excellent moyen d’évaluer la qualité de votre image de marque tout en collectant des informations qui vous aideront à la soigner. Pour satisfaire les désirs et besoins de vos clients et résoudre leurs problèmes, vous devez d’abord les comprendre. REPUTATION LIVE: TURN EVERY SATISFIED CUSTOMER INTO A 5REPUTATION LIVE APPREPUTATION MANAGEMENT Reputation Live has two key capabilities, it: Generates Reviews On-the-Spot: Enables frontline employees to request online reviews from customers using SMS or MMS, right after a customer interaction. Incentivizes More Review Requests: Gamifies review requesting with an engaging leaderboard that encourages healthy competition amongemployees for
HOW TO RESPOND TO A BAD REVIEW ON FACEBOOK Express sincere regret that the customer had a poor experience. Thank the customer for taking the time to give you honest feedback. After you’ve apologized to the customer, make an offer to discuss the situation further and make things right. Let the HOW REPUTATION DOES IT: REPUTATION SCORE Reputation.com Does It Differently. Virtually every reputation management company will tell you they can evaluate your customer sentiment and online reputation and provide a score to measure how your business is doing. Most companies calculate your reputation score based on brand perception, social mentions, and market factors. 2020 RETAIL REPUTATION REPORTFREE REPUTATION REPORTMY LIFE REPUTATION REPORTONLINE REPUTATION REPORTFREE REPUTATION CHECK 7 2020 Retail Reputation Report | Copyright 2020 by Reputation.com.All rights reserved. Key Findings 1. Retailers who improved their Reputation Scores the most had 3X GM SFE REPMAN MANAGED SERVICE PLANS Experience The Winning Difference. Our GM SFE managed service plans are designed to improve your online reputation through increased review volume, greater customer engagement, an enhanced social media presence, optimized advertising, and more! A great online reputation drives prospects and customers to your dealership and increasesbusiness.
LEADERSHIP | REPUTATION Scott Barmmer. Chief Revenue Officer. Scott Barmmer leads Reputation’s global sales organization. Scott joins us from DocuSign, where he spent seven years in a variety of sales leadership roles, most recently having led International Sales from a $50 million a year organization to OUR STORY | REPUTATION Leading the Way. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance the customer experience, improve your brand’s online presence and connect you with the communities that matter. Our superpower is not just collecting sentiment data, but ingiving you
RESOURCES | REPUTATION The New Normal. The pandemic has reset consumer expectations and forced industries to adapt overnight but it’s also opened the door for new pathways to success. Here we dive into the impact of Covid-19 in healthcare and the importance of Reputation Experience Management.RETAIL | REPUTATION
Reputation matters—especially in retail where customer experience is a huge differentiating factor from Amazon and other pure e-tailers. The award-winning Reputation platform is fully integrated with Google and leverages the company’s significant investments in Google Cloud to help retailers succeed where the customer journey most often begins—with a local search. AUTOMOTIVE | REPUTATION The Reputation platform brings it all together on one scalable dashboard. Increase Customer Satisfaction and Reviews. Automatically send review requests by email and text messages to boost volume and positive ratings. Gather candid feedback from surveys to improve your business and deliver an exceptional experience for new and returningcustomers.
AUTO REPORT
This report ranks on OEM brands. and dealerships spanning the United States, Canada, and Europe. Key findings include: The automotive industry has the highest average Reputation Score and star rating – 594 and 4.5, respectively – of any major industry that we measure.PROPERTY MANAGEMENT
Property Management Reputation Report. We Studied 3 million+ Reviews and 70,000+ Properties. Property managers are responding to disruptions on a scale not seen in generations. The emergence of a global pandemic and a sudden economic downturn are pushing many residential tenants to the brink. According to Pew Research, roughlyone in five
REVIEWS AND REVIEW BOOSTER Deploying both Reviews and Review Booster, Nissan realized review volume increases of 34 percent, despite already having a strong reviews requesting program. As of late 2020, 94 percent of their over 1,000 dealerships have 4-star ratings or better, with an average rating of 4.6, ranking #1 in the Automotive Reputation Report for2020.
SMS SETUP FOR MESSAGING Select SMS phone numbers for each location directly in the platform. Reduce onboarding time and setup costs by selecting new SMS phone numbers for each location utilizing Inbox messages in the Reputation platform.. Choose the area code. WHY AND HOW BUSINESSES SHOULD GAIN CONTROL OF DATA IN THE The explosion of social media, online forums, and the like have provided brands with more data than ever before. This data in the wild, also known as unstructured data, yields the type of raw insight into customer sentiment that marketers need to learn to leverage. KIOSK - SURVEYS.REPUTATION.COM Kiosk - surveys.reputation.comSURVEY LOADING
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Reputation.com’s market-leading solutions help you manage every customer touchpoint. Be found, chosen and endorsed, and use customer feedback to continually improve CX.Learn More
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ONLINE REVIEWS
Enlist customer advocates to help improve rankings and ratings for your locations, and easily track and respond to reviews.Learn More
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BUSINESS LISTINGS
Outrank competitors and drive more business from local search — and start off your customers’ experience the right way.Learn More
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DIRECTORY MANAGEMENT Centralize, Update and Share Accurate Location Data in Real Time. Overview Find a DoctorStore Locator
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Collect meaningful feedback and uncover new ways to improve servicequality.
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SOCIAL SUITE
Manage all your social media activities with ease and efficiency, across all your locations, from a single platform.Learn More
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Centralize ticket management from all channels. Automate workflows with role-based dashboards your team can access anywhere — at theirdesk or on the go.
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MANAGED SERVICES FOR GOOGLE Our Managed Services for Google offering keeps you visible in Google’s universe.Learn More
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SEARCH ACCELERATOR
Use your reviews to make your website, Google My Business listings, and Google Ads convert more and stand out.Learn More
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Leading organizations in 77 industries trust Reputation.com to help them get found, be chosen and improve CX.Learn More
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Attract, acquire and retain more patients with higher ratings and better patient reviews, and by ensuring exceptional patient experience across all of your locations.Learn More
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AUTOMOTIVE
Dealerships using Reputation.com sell, on average, 2.4 more vehiclesper month.
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RETAIL
Retailers with a high Reputation Score experience 3.9% higher salesgrowth than others.
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PROPERTY MANAGEMENT
Fill units faster — and keep them filled — with integrated online reputation and CX management.Learn More
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HOSPITALITY
Service and Reputation Can Make or Break Your Business.Learn More
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FINANCIAL SERVICES
Increase conversion when customers are in critical decision-makingmode.
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Set your senior living community apart and provide families peace of mind that they’re making the right decision.Learn More
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“WE HIGHLY RECOMMEND PARTNERING WITH REPUTATION.COM. IF YOUR PRACTICE INVOLVES REPUTATION MANAGEMENT AND ON-LINE CUSTOMER EXPERIENCE INSIGHTS, THERE IS NO BETTER PLACE TO START THANREPUTATION.COM.”
STACEY COOPES, CEO
Unite Digital
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Experience, scale and industry leadership. We invented the online reputation management category, and we continue to lead the charge with the only proven, unified ORM platform and innovative, customer-driven solutions.Learn More
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Pinpoint and address emerging issues and weaknesses, before they impact your reputation.Learn More
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REPORTING & ANALYTICS Gain systematic visibility into every aspect of your organization’sonline presence.
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Improve insights and get results, without the headaches and overhead of managing multiple solutions.Learn More
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AI / MACHINE LEARNING Leading businesses apply AI and machine learning techniques to their vast amounts of customer data, to anticipate what customers expect and value — and to mitigate service issues before they go viral andimpact reputation.
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Our 23 patents — and 25 pending — have a direct positive impact on our solutions and differentiate us as a market pioneer and leader.Learn More
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Learn how top companies and healthcare organizations use Online Reputation Management to guide organizational improvements and drivefinancial results.
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Read our Reports to get up-to-date information and best practices about Online Reputation Management in various segments.Learn More
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DIVERSITY AND INCLUSION Understand the importance of diversity at Reputation.com.Learn More
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GET FOUND. GET CHOSEN. GET BETTER.TM REPUTATION.COM HELPS LARGE MULTI-LOCATION BUSINESSES MONITOR ANDIMPROVE THEIR
REPUTATION, AND OPTIMIZE CUSTOMER EXPERIENCE – ONLINE AND ONSITE. div > .uk-panel', row:true}" data-uk-grid-margin="">Dealership
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SEE HOW 16,000+ U.S. DEALERSHIPS SCORED – EXPLORE THEM ALL Reputation Score measures how your brand looks online through the eyes of new and existing customers. It’s calculated based on all the factors affecting online reputation, for a 360-degree view of a brand’s online visibility, engagement and customer sentiment. Use this portal to view Reputation Scores for 16,000+ dealerships across the U.S and see at-a-glance how they measure up against competitors and best-in-class scores. Explore Dealership Reputation Scores div > .uk-panel', row:true}" data-uk-grid-margin=""> __COVID-19 Response Plan: Learn How to Leverage Reputation.com to Communicate with Customers and Local Communities // LEARN MORE… REPUTATION.COM IS TRUSTED BY ENTERPRISE LEADERS div > .uk-panel', row:true}" data-uk-grid-margin=""> div > .uk-panel', row:true}" data-uk-grid-margin=""> “REPUTATION.COM’S PLATFORM GAVE US THE ABILITY TO BE FLEXIBLE AND BUILD OUT OUR SOLUTION ACCORDING TO OUR EXACT BUSINESS NEEDS.”Greg Benson
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SOLUTIONS FOR EVERY CUSTOMER TOUCHPOINT WE OFFER A FULL RANGE OF SOLUTIONS TO HELP YOU MANAGE YOUR ONLINE REPUTATION, SO YOU CAN FOCUS ON RUNNING YOUR BUSINESS. div > .uk-panel', row:true}" data-uk-grid-margin="">BE FOUND
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AN INDUSTRY-LEADING PARTNER ECOSYSTEM YOUR REPUTATION IS EVERYWHERE. SO ARE WE — WITH STRATEGIC RELATIONSHIPS, API INTEGRATIONS AND THOUSANDS OF SITES MONITORED. div > .uk-panel', row:true}" data-uk-grid-margin=""> div > .uk-panel', row:true}" data-uk-grid-margin=""> div > .uk-panel', row:true}" data-uk-grid-margin=""> Become a Partner View All Partners div > .uk-panel', row:true}" data-uk-grid-margin="" data-uk-grid-parallax="">GUIDE
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