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LOGIN | REPUTOLOGYCONTACTBLOGCUSTOMER FEEDBACKMANAGE REVIEWS FROM ONEPLACE
Customer experience management system. Email. Password REPUTOLOGY | PRICING AND PLANS Multi-location reporting & analytics. Workflow management tools. Dedicated Account Manager. Customer feedback & NPS module. Text Analytics module. Start Your Free Trial. Everything has been great working with Reputology. The results are revenue and you can't ask for anything more than that. Ramsey L, Regional Manager, Lafayette Hotels.REVIEW MONITORING
Reputology’s around-the-clock review monitoring technology ensures that your team is on top of new reviews and facilitates a quick response. No more lost man-hours clicking from site to site. Send automated email notifications and summary reports to the appropriate team members. Use our API integrations with sites like Google MyBusiness and
WHY REPUTOLOGY?
For positive reviews, responding builds customer loyalty, increases the chance of repeat visits and demonstrates to prospective customers that you are listening. “7 in 10 survey respondents indicated that a brand’s response to an online comment changes their perception of a brand, according to a study done by Bazaarvoice .”. CONTACT US | REPUTOLOGY Contact Us. support@grade.us. We are excited to announce that Reputology is now part of ASG MarTech's suite under the Grade.Us brand. Combining our capabilities will provide you with access to a new feature set enabling you to generate, monitor, and market your reviews more effectively. For any inquiries please contact us atsupport@grade.us.
SEMANTIC ANALYSIS
Stay on Top of Key Issues Create reports customized to any category or set of keywords that you are keen on keeping tabs on. Text Analytics will analyze this information on an ongoing basis and help you determine how new products, offerings or services are being receivedby customers.
CUSTOMER FEEDBACK
Keep Your Finger on the Pulse of the Customer. Our flexible surveys allow you to poll customers at key interaction points using your current tools: CRM, email marketing, booking, etc. By collecting customer feedback on a continual basis, you can address unhappy REPUTOLOGY | CUSTOMER SUCCESS STORIES Success Stories How The #1 Ranked Place to Eat Improves Customer Experience with Reputology. We are constantly trying to find ways to better ourselves to become even more efficient and to make things easier for the customer. HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the social REVIEW MONITORING & FEEDBACK PLATFORM Reputology is the best-of-breed review monitoring & feedback solution for multi-location businesses. Monitor Facebook, Google, comment cards& more.
LOGIN | REPUTOLOGYCONTACTBLOGCUSTOMER FEEDBACKMANAGE REVIEWS FROM ONEPLACE
Customer experience management system. Email. Password REPUTOLOGY | PRICING AND PLANS Multi-location reporting & analytics. Workflow management tools. Dedicated Account Manager. Customer feedback & NPS module. Text Analytics module. Start Your Free Trial. Everything has been great working with Reputology. The results are revenue and you can't ask for anything more than that. Ramsey L, Regional Manager, Lafayette Hotels.REVIEW MONITORING
Reputology’s around-the-clock review monitoring technology ensures that your team is on top of new reviews and facilitates a quick response. No more lost man-hours clicking from site to site. Send automated email notifications and summary reports to the appropriate team members. Use our API integrations with sites like Google MyBusiness and
WHY REPUTOLOGY?
For positive reviews, responding builds customer loyalty, increases the chance of repeat visits and demonstrates to prospective customers that you are listening. “7 in 10 survey respondents indicated that a brand’s response to an online comment changes their perception of a brand, according to a study done by Bazaarvoice .”. CONTACT US | REPUTOLOGY Contact Us. support@grade.us. We are excited to announce that Reputology is now part of ASG MarTech's suite under the Grade.Us brand. Combining our capabilities will provide you with access to a new feature set enabling you to generate, monitor, and market your reviews more effectively. For any inquiries please contact us atsupport@grade.us.
SEMANTIC ANALYSIS
Stay on Top of Key Issues Create reports customized to any category or set of keywords that you are keen on keeping tabs on. Text Analytics will analyze this information on an ongoing basis and help you determine how new products, offerings or services are being receivedby customers.
CUSTOMER FEEDBACK
Keep Your Finger on the Pulse of the Customer. Our flexible surveys allow you to poll customers at key interaction points using your current tools: CRM, email marketing, booking, etc. By collecting customer feedback on a continual basis, you can address unhappy REPUTOLOGY | CUSTOMER SUCCESS STORIES Success Stories How The #1 Ranked Place to Eat Improves Customer Experience with Reputology. We are constantly trying to find ways to better ourselves to become even more efficient and to make things easier for the customer. HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the socialREPUTOLOGY
Social Report. An all-in-one social media management platform. Cyfe. A business dashboard to provide you, your team, or your clients with better data. AuthorityLabs. Search engine ranking data and keyword insights that are accurate AND reliable.SERVICES AGREEMENT
Introduction. Please read this carefully as this is a legally binding agreement (“Agreement”) between Dewmas Holdings Inc., a Delaware corporation (collectively, "Dewmas” or “we”, “us”, or “our”) and you (including the organization on whose behalf you are accessing this website and the services, collectively, "you" or “You”) governing your procurement of a subscription to CONTACT US ABOUT MULTI LOCATION PLANS Free Trial. Please use the form to activate your free trial. We’d be happy to show you why great brands like House of Blues, Hillstone Restaurant Group and Red Roof Inn are Reputology customers.support@grade.us.
THE REPUTOLOGY BLOG
Facebook Recommendations have replaced ratings and reviews. Facebook reviews are looking very different these days. The social media giant has moved away from a five-star rating system in favor of a simpler recommendation system. HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the social REPUTOLOGY | CASE STUDIES Caruso Affiliated: Pioneers in Guest Experience Find New Ways to Make Customers Happy. Full Name. Phone Number. Company Email * (Companyemails only)
RESPOND TO REVIEWS DIRECTLY FROM REPUTOLOGY OR HOOTSUITE Respond to reviews directly from Reputology or Hootsuite. In addition to aggregating your Google and Facebook reviews into one place, Reputology also lets you reply to reviews directly from our interface. No more clicking in and out, from site to site. Screenshot #1: Monitor reviews and track replies from Reputology. Screenshot #2: Post replies 7 FREE MARKETING TOOLS FOR LOCAL Here are 7 free marketing tools any business owner can use. 1. Yelp’s free, real-time email notifications for new reviews. Engaging in friendly communication with negative reviewers of your business can be a powerful way to earn back business and demonstrate professionalism in a public forum. Yelp offers free, real-time alertseach time a new
HOW TO MANAGE YOUR LISTING & REVIEWS ON APARTMENTS.COM How to respond to reviews on Apartments.com. Login to your account and go to “My Reviews”. This area lists all the reviews for the properties in your account. Click “Respond to Review” to leave a response. Note that Apartments.com will evaluate your response, so there is a waiting period before your response is posted. DRUNK, SHOELESS REVIEWERS (HOW NOT TO RESPOND TO NEGATIVE Handling negative reviews with tact and professionalism is an effective way to show that you care about customer feedback and have great customer service. REVIEW MONITORING & FEEDBACK PLATFORM Reputology is the best-of-breed review monitoring & feedback solution for multi-location businesses. Monitor Facebook, Google, comment cards& more.
REPUTOLOGY | PRICING AND PLANS Multi-location reporting & analytics. Workflow management tools. Dedicated Account Manager. Customer feedback & NPS module. Text Analytics module. Start Your Free Trial. Everything has been great working with Reputology. The results are revenue and you can't ask for anything more than that. Ramsey L, Regional Manager, Lafayette Hotels.REVIEW MONITORING
Reputology’s around-the-clock review monitoring technology ensures that your team is on top of new reviews and facilitates a quick response. No more lost man-hours clicking from site to site. Send automated email notifications and summary reports to the appropriate team members. Use our API integrations with sites like Google MyBusiness and
WHY REPUTOLOGY?
For positive reviews, responding builds customer loyalty, increases the chance of repeat visits and demonstrates to prospective customers that you are listening. “7 in 10 survey respondents indicated that a brand’s response to an online comment changes their perception of a brand, according to a study done by Bazaarvoice .”. CONTACT US | REPUTOLOGY Contact Us. support@grade.us. We are excited to announce that Reputology is now part of ASG MarTech's suite under the Grade.Us brand. Combining our capabilities will provide you with access to a new feature set enabling you to generate, monitor, and market your reviews more effectively. For any inquiries please contact us atsupport@grade.us.
SEMANTIC ANALYSIS
Stay on Top of Key Issues Create reports customized to any category or set of keywords that you are keen on keeping tabs on. Text Analytics will analyze this information on an ongoing basis and help you determine how new products, offerings or services are being receivedby customers.
CUSTOMER FEEDBACK
Keep Your Finger on the Pulse of the Customer. Our flexible surveys allow you to poll customers at key interaction points using your current tools: CRM, email marketing, booking, etc. By collecting customer feedback on a continual basis, you can address unhappy REPUTOLOGY | CUSTOMER SUCCESS STORIES Success Stories How The #1 Ranked Place to Eat Improves Customer Experience with Reputology. We are constantly trying to find ways to better ourselves to become even more efficient and to make things easier for the customer. HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the socialSERVICES AGREEMENT
Introduction. Please read this carefully as this is a legally binding agreement (“Agreement”) between Dewmas Holdings Inc., a Delaware corporation (collectively, "Dewmas” or “we”, “us”, or “our”) and you (including the organization on whose behalf you are accessing this website and the services, collectively, "you" or “You”) governing your procurement of a subscription to REVIEW MONITORING & FEEDBACK PLATFORM Reputology is the best-of-breed review monitoring & feedback solution for multi-location businesses. Monitor Facebook, Google, comment cards& more.
REPUTOLOGY | PRICING AND PLANS Multi-location reporting & analytics. Workflow management tools. Dedicated Account Manager. Customer feedback & NPS module. Text Analytics module. Start Your Free Trial. Everything has been great working with Reputology. The results are revenue and you can't ask for anything more than that. Ramsey L, Regional Manager, Lafayette Hotels.REVIEW MONITORING
Reputology’s around-the-clock review monitoring technology ensures that your team is on top of new reviews and facilitates a quick response. No more lost man-hours clicking from site to site. Send automated email notifications and summary reports to the appropriate team members. Use our API integrations with sites like Google MyBusiness and
WHY REPUTOLOGY?
For positive reviews, responding builds customer loyalty, increases the chance of repeat visits and demonstrates to prospective customers that you are listening. “7 in 10 survey respondents indicated that a brand’s response to an online comment changes their perception of a brand, according to a study done by Bazaarvoice .”. CONTACT US | REPUTOLOGY Contact Us. support@grade.us. We are excited to announce that Reputology is now part of ASG MarTech's suite under the Grade.Us brand. Combining our capabilities will provide you with access to a new feature set enabling you to generate, monitor, and market your reviews more effectively. For any inquiries please contact us atsupport@grade.us.
SEMANTIC ANALYSIS
Stay on Top of Key Issues Create reports customized to any category or set of keywords that you are keen on keeping tabs on. Text Analytics will analyze this information on an ongoing basis and help you determine how new products, offerings or services are being receivedby customers.
CUSTOMER FEEDBACK
Keep Your Finger on the Pulse of the Customer. Our flexible surveys allow you to poll customers at key interaction points using your current tools: CRM, email marketing, booking, etc. By collecting customer feedback on a continual basis, you can address unhappy REPUTOLOGY | CUSTOMER SUCCESS STORIES Success Stories How The #1 Ranked Place to Eat Improves Customer Experience with Reputology. We are constantly trying to find ways to better ourselves to become even more efficient and to make things easier for the customer. HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the socialSERVICES AGREEMENT
Introduction. Please read this carefully as this is a legally binding agreement (“Agreement”) between Dewmas Holdings Inc., a Delaware corporation (collectively, "Dewmas” or “we”, “us”, or “our”) and you (including the organization on whose behalf you are accessing this website and the services, collectively, "you" or “You”) governing your procurement of a subscription toREPUTOLOGY
Social Report. An all-in-one social media management platform. Cyfe. A business dashboard to provide you, your team, or your clients with better data. AuthorityLabs. Search engine ranking data and keyword insights that are accurate AND reliable.SERVICES AGREEMENT
Introduction. Please read this carefully as this is a legally binding agreement (“Agreement”) between Dewmas Holdings Inc., a Delaware corporation (collectively, "Dewmas” or “we”, “us”, or “our”) and you (including the organization on whose behalf you are accessing this website and the services, collectively, "you" or “You”) governing your procurement of a subscription to CONTACT US ABOUT MULTI LOCATION PLANS Free Trial. Please use the form to activate your free trial. We’d be happy to show you why great brands like House of Blues, Hillstone Restaurant Group and Red Roof Inn are Reputology customers.support@grade.us.
THE REPUTOLOGY BLOG
Facebook Recommendations have replaced ratings and reviews. Facebook reviews are looking very different these days. The social media giant has moved away from a five-star rating system in favor of a simpler recommendation system. HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the social REPUTOLOGY | CASE STUDIES Caruso Affiliated: Pioneers in Guest Experience Find New Ways to Make Customers Happy. Full Name. Phone Number. Company Email * (Companyemails only)
RESPOND TO REVIEWS DIRECTLY FROM REPUTOLOGY OR HOOTSUITE Respond to reviews directly from Reputology or Hootsuite. In addition to aggregating your Google and Facebook reviews into one place, Reputology also lets you reply to reviews directly from our interface. No more clicking in and out, from site to site. Screenshot #1: Monitor reviews and track replies from Reputology. Screenshot #2: Post replies 7 FREE MARKETING TOOLS FOR LOCAL Here are 7 free marketing tools any business owner can use. 1. Yelp’s free, real-time email notifications for new reviews. Engaging in friendly communication with negative reviewers of your business can be a powerful way to earn back business and demonstrate professionalism in a public forum. Yelp offers free, real-time alertseach time a new
HOW TO MANAGE YOUR LISTING & REVIEWS ON APARTMENTS.COM How to respond to reviews on Apartments.com. Login to your account and go to “My Reviews”. This area lists all the reviews for the properties in your account. Click “Respond to Review” to leave a response. Note that Apartments.com will evaluate your response, so there is a waiting period before your response is posted. DRUNK, SHOELESS REVIEWERS (HOW NOT TO RESPOND TO NEGATIVE Handling negative reviews with tact and professionalism is an effective way to show that you care about customer feedback and have great customer service. REVIEW MONITORING & FEEDBACK PLATFORM Reputology is the best-of-breed review monitoring & feedback solution for multi-location businesses. Monitor Facebook, Google, comment cards& more.
REPUTOLOGY | PRICING AND PLANSREPUTOLOGY MONITORREPUTOLOGY REVIEWS Multi-location reporting & analytics. Workflow management tools. Dedicated Account Manager. Customer feedback & NPS module. Text Analytics module. Start Your Free Trial. Everything has been great working with Reputology. The results are revenue and you can't ask for anything more than that. Ramsey L, Regional Manager, Lafayette Hotels.LOGIN | REPUTOLOGY
Customer experience management system. Email. PasswordREVIEW MONITORING
Reputology’s around-the-clock review monitoring technology ensures that your team is on top of new reviews and facilitates a quick response. No more lost man-hours clicking from site to site. Send automated email notifications and summary reports to the appropriate team members. Use our API integrations with sites like Google MyBusiness and
WHY REPUTOLOGY?
For positive reviews, responding builds customer loyalty, increases the chance of repeat visits and demonstrates to prospective customers that you are listening. “7 in 10 survey respondents indicated that a brand’s response to an online comment changes their perception of a brand, according to a study done by Bazaarvoice .”. CONTACT US | REPUTOLOGY Contact Us. support@grade.us. We are excited to announce that Reputology is now part of ASG MarTech's suite under the Grade.Us brand. Combining our capabilities will provide you with access to a new feature set enabling you to generate, monitor, and market your reviews more effectively. For any inquiries please contact us atsupport@grade.us.
SEMANTIC ANALYSIS
Stay on Top of Key Issues Create reports customized to any category or set of keywords that you are keen on keeping tabs on. Text Analytics will analyze this information on an ongoing basis and help you determine how new products, offerings or services are being receivedby customers.
CUSTOMER FEEDBACK
Keep Your Finger on the Pulse of the Customer. Our flexible surveys allow you to poll customers at key interaction points using your current tools: CRM, email marketing, booking, etc. By collecting customer feedback on a continual basis, you can address unhappy REPUTOLOGY | CUSTOMER SUCCESS STORIES Success Stories How The #1 Ranked Place to Eat Improves Customer Experience with Reputology. We are constantly trying to find ways to better ourselves to become even more efficient and to make things easier for the customer. HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the social REVIEW MONITORING & FEEDBACK PLATFORM Reputology is the best-of-breed review monitoring & feedback solution for multi-location businesses. Monitor Facebook, Google, comment cards& more.
REPUTOLOGY | PRICING AND PLANSREPUTOLOGY MONITORREPUTOLOGY REVIEWS Multi-location reporting & analytics. Workflow management tools. Dedicated Account Manager. Customer feedback & NPS module. Text Analytics module. Start Your Free Trial. Everything has been great working with Reputology. The results are revenue and you can't ask for anything more than that. Ramsey L, Regional Manager, Lafayette Hotels.LOGIN | REPUTOLOGY
Customer experience management system. Email. PasswordREVIEW MONITORING
Reputology’s around-the-clock review monitoring technology ensures that your team is on top of new reviews and facilitates a quick response. No more lost man-hours clicking from site to site. Send automated email notifications and summary reports to the appropriate team members. Use our API integrations with sites like Google MyBusiness and
WHY REPUTOLOGY?
For positive reviews, responding builds customer loyalty, increases the chance of repeat visits and demonstrates to prospective customers that you are listening. “7 in 10 survey respondents indicated that a brand’s response to an online comment changes their perception of a brand, according to a study done by Bazaarvoice .”. CONTACT US | REPUTOLOGY Contact Us. support@grade.us. We are excited to announce that Reputology is now part of ASG MarTech's suite under the Grade.Us brand. Combining our capabilities will provide you with access to a new feature set enabling you to generate, monitor, and market your reviews more effectively. For any inquiries please contact us atsupport@grade.us.
SEMANTIC ANALYSIS
Stay on Top of Key Issues Create reports customized to any category or set of keywords that you are keen on keeping tabs on. Text Analytics will analyze this information on an ongoing basis and help you determine how new products, offerings or services are being receivedby customers.
CUSTOMER FEEDBACK
Keep Your Finger on the Pulse of the Customer. Our flexible surveys allow you to poll customers at key interaction points using your current tools: CRM, email marketing, booking, etc. By collecting customer feedback on a continual basis, you can address unhappy REPUTOLOGY | CUSTOMER SUCCESS STORIES Success Stories How The #1 Ranked Place to Eat Improves Customer Experience with Reputology. We are constantly trying to find ways to better ourselves to become even more efficient and to make things easier for the customer. HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the social HOW TO RESPOND TO NEGATIVE REVIEWS. How to Respond to a Negative Review Take a deep breath and read the review carefully reputology.com UHS monitors reviews for its 200+ hospitals and medical facilities. Their social media team found a negative Google review written by the sister of a military veteran who needed a procedure, but she meant to review one of their competitors. Instead of flagging the review for removal, the socialREPUTOLOGY
Social Report. An all-in-one social media management platform. Cyfe. A business dashboard to provide you, your team, or your clients with better data. AuthorityLabs. Search engine ranking data and keyword insights that are accurate AND reliable.SERVICES AGREEMENT
Introduction. Please read this carefully as this is a legally binding agreement (“Agreement”) between Dewmas Holdings Inc., a Delaware corporation (collectively, "Dewmas” or “we”, “us”, or “our”) and you (including the organization on whose behalf you are accessing this website and the services, collectively, "you" or “You”) governing your procurement of a subscription to CONTACT US ABOUT MULTI LOCATION PLANS Free Trial. Please use the form to activate your free trial. We’d be happy to show you why great brands like House of Blues, Hillstone Restaurant Group and Red Roof Inn are Reputology customers.support@grade.us.
REPUTOLOGY | CASE STUDIES Caruso Affiliated: Pioneers in Guest Experience Find New Ways to Make Customers Happy. Full Name. Phone Number. Company Email * (Companyemails only)
THE REPUTOLOGY BLOG
Facebook Recommendations have replaced ratings and reviews. Facebook reviews are looking very different these days. The social media giant has moved away from a five-star rating system in favor of a simpler recommendation system. URBANSPOON – THE REPUTOLOGY BLOG Welcome to the Reputology blog! To kick things off, we present to you the “State of the Review” – an in-depth analysis of online reviewer behavior based on 1,500+ reviews for 350+ restaurant locations who we’ve been monitoring. DRUNK, SHOELESS REVIEWERS (HOW NOT TO RESPOND TO NEGATIVE Handling negative reviews with tact and professionalism is an effective way to show that you care about customer feedback and have great customer service. HOW TO ASK FOR REVIEWS AT THE POINT-OF-SALE Too many business owners share a common experience when it comes to their online reviews: they have a great offline reputation but pooronline ratings.
HOW PROPERTY MANAGERS WITH MULTIPLE PROPERTIES USE Adding a listing to ApartmentRatings is easy, fast and “free”. Complete an online form on their homepage, and the staff will verify the property in about two business days and notify you when the process is complete. Keep in mind that adding a listing and owning it are not the same, i.e. owning & managing the listing is not free.MENU
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Reputology
* Why Reputology?
* Solutions
* Review Monitoring
* Customer Feedback
* Text Analytics
* Success Stories
* Pricing
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* Login
MANAGE REVIEWS FROM ONE PLACE REPUTOLOGY IS THE REVIEW MONITORING AND MANAGEMENT PLATFORM THAT HELPS BUSINESSES MONITOR, RESPOND TO, AND ANALYZE THEIR ONLINE REVIEWS Get a Demo Start Free Trial REPUTOLOGY IS TRUSTED BY MARKETING AGENCIES, AUTOMOTIVE GROUPS, HOTEL CHAINS, HEALTHCARE ORGANIZATIONS, PROPERTY MANAGEMENT COMPANIES & MORE > Reputology acts as a gauge on how we are doing, letting us know > whether or not employees are doing their job well. It helps point > out key areas where we are—-or aren’t—doing well, based on > customer responses.>
> Megan L, Marketing, FRSG (FSR Magazine) LEVERAGE REVIEWS TO GROW THE TOP AND BOTTOM-LINE __ 24/7 REVIEW MONITORING Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard. __ RESPOND QUICKLY FROM THE PLATFORM Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface. __ ANALYZE CUSTOMER SENTIMENT Wait times too long? Toilets clogged? Is the new hire Dwight abrasive? Attack the root cause of complaints. Our semantic analysis technology converts the unstructured content from reviews & feedback intoactionable data.
__ AGGREGATE ALL FEEDBACK IN 1 PLACE Get a holistic view of the customer experience so that your team can become proactive about addressing concerns & making improvements. Our flexible, customizable surveys allow you to gather feedback on anongoing basis.
__ KEEP TABS ON HOW REVIEWS ARE MANAGED Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelfcustomer service.
__ MEASURE PERFORMANCE Reputology’s reporting and analytics allows you to gauge your KPI, spot trends, and compare storefronts at a glance. Our intuitive graphs, charts and scorecards make it easy to diagnose any changes inperformance.
HOW TO RESPOND TO NEGATIVE REVIEWS__
Responding to negative reviews is already an intimidating task, even if you're experienced at dealing with unhappy customers. Turning this into a scale-able process for your entire organization can be even more daunting. But consistency is key for having a high-quality response, escalation and resolution. We've put together a decision tree to help guide your team through the common scenarios for handling a negative review and share less-obvious winning tactics. It's based on the best practices we've observed working with industry leaders in healthcare, hospitality, retail, entertainment, automotive, etc.Check it out
> Everything has been great working with Reputology. THE RESULTS ARE > REVENUE and you can't ask for anything more than that.>
> Ramsey L, Regional Manager, Lafayette Hotels Get a Demo Start Free TrialAS SEEN ON
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