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SILVERCLOUD INC.
The leading provider of support solutions built exclusively for banks and credit unions. Trusted by over 200 financial institutions, SilverCloud allows banks and credit unions to deliver a better experience with the leading digital and employee support tools. SILVERCLOUD UNITED CONSOLE SilverCloud United Console SILVERCLOUD BANKING PLATFORM: AN ANSWER FOR EVERY QUESTION Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves PRICING | SILVERCLOUD SilverCloud Pricing. More than 175 banks and credit unions use SilverCloud's sales and customer service application to grow. THE 2021 BANKING ACRONYMS GUIDE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU SolvesBANKING LIVE CHAT
SilverCloud Banking Live Chat. The ONLY bank-specific, turn-key chatbot that delivers the content, process and technology to ensure you're live in 30 days THE SMART BANKING CHATBOT Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves 25 CAN’T MISS BANK & CREDIT UNION CONFERENCES IN 2021 Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves CHATBOT FOR BANKING: 10 THINGS YOU NEED TO KNOW BEFORE There’s no question about it – the world of banking is becoming more self-service oriented, with greater automation to service the needs and demands of today’s digital-savvy consumers.. The buzz of chatbots continues to grow louder as large banks like Bank of America with Erica and USAA with their Automated Assistan t, to smaller mid-tier banks and credit unions, alike (Umpqua Bank and TOP 10 CHALLENGES FACING CREDIT UNIONS SilverCloud Top 10 Challenges Facing Credit Unions. More than 175 banks and credit unions use SilverCloud's sales and customer service application to grow.SILVERCLOUD INC.
The leading provider of support solutions built exclusively for banks and credit unions. Trusted by over 200 financial institutions, SilverCloud allows banks and credit unions to deliver a better experience with the leading digital and employee support tools. SILVERCLOUD UNITED CONSOLE SilverCloud United Console SILVERCLOUD BANKING PLATFORM: AN ANSWER FOR EVERY QUESTION Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves PRICING | SILVERCLOUD SilverCloud Pricing. More than 175 banks and credit unions use SilverCloud's sales and customer service application to grow. THE 2021 BANKING ACRONYMS GUIDE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU SolvesBANKING LIVE CHAT
SilverCloud Banking Live Chat. The ONLY bank-specific, turn-key chatbot that delivers the content, process and technology to ensure you're live in 30 days THE SMART BANKING CHATBOT Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves 25 CAN’T MISS BANK & CREDIT UNION CONFERENCES IN 2021 Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves CHATBOT FOR BANKING: 10 THINGS YOU NEED TO KNOW BEFORE There’s no question about it – the world of banking is becoming more self-service oriented, with greater automation to service the needs and demands of today’s digital-savvy consumers.. The buzz of chatbots continues to grow louder as large banks like Bank of America with Erica and USAA with their Automated Assistan t, to smaller mid-tier banks and credit unions, alike (Umpqua Bank and TOP 10 CHALLENGES FACING CREDIT UNIONS SilverCloud Top 10 Challenges Facing Credit Unions. More than 175 banks and credit unions use SilverCloud's sales and customer service application to grow.SILVERCLOUD INC.
The leading provider of support solutions built exclusively for banks and credit unions. Trusted by over 200 financial institutions, SilverCloud allows banks and credit unions to deliver a better experience with the leading digital and employee support tools. SILVERCLOUD BANKING PLATFORM: AN ANSWER FOR EVERY QUESTION Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves THE SMART BANKING CHATBOT Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves THE DEFINITIVE LIST OF THE BEST BANK WEBSITE DESIGNS IN 2021 Banks that hope to compete in today’s market must put the consumer first. In the current market, that means focusing on digital channels. As more and more consumers prefer to bank online, via a tablet, desktop or mobile phone, banks must find a way to offer the best digital experience possible. 4 WAYS A CENTRALIZED KNOWLEDGE BASE IMPROVES BANK EMPLOYEE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves 8 WAYS TO IMPROVE YOUR BANK OR CREDIT UNION’S CUSTOMER SERVICE Providing exceptional customer service in your bank or credit union is important, helping to attract and retain customers in a competitive landscape. As technology becomes more robust and customer-buying habits shift, banks and credit unions must constantly be looking for areas of innovation and ways to meet the demands of a 21st-century customer.. If you work in a bank or credit union and are TOP 10 CHALLENGES FACING CREDIT UNIONS SilverCloud Top 10 Challenges Facing Credit Unions. More than 175 banks and credit unions use SilverCloud's sales and customer service application to grow. 9 STATS POINTING TO WHY BANKING CONSUMERS WANT TO HELP Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves ACTIONABLE ADVICE FOR CHOOSING & IMPLEMENTING CORE BANKING Deciding on a core software is the first key task for banks and credit unions looking to make the switch. But the decision is not one to be taken lightly, as pointed out by Forbes “Core technologies are evolving into highly agile architectures, and the implications for making the wrong decision will be lasting — and could put banks at competitive risk.” YOUR BANK’S SHAREPOINT IS FAILING YOUR FRONT-LINE STAFF Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU SolvesSILVERCLOUD INC.
The leading provider of support solutions built exclusively for banks and credit unions. Trusted by over 200 financial institutions, SilverCloud allows banks and credit unions to deliver a better experience with the leading digital and employee support tools. SILVERCLOUD BANKING PLATFORM: AN ANSWER FOR EVERY QUESTION An Answer for Every Question. Wherever and whenever. Customer Self-Service. "Help Customers Help Themselves". 24/7 digital service & support via virtual assistant, search & smart FAQs. Answer the high-volume service & support questions. Deploy quickly with a custom knowledgebase we build for you. Help My Customers. Employee KnowledgeManagement.
PRICING | SILVERCLOUD Technology can masquerade as the solution to all your challenges. But what many don’t factor into the total cost are the resources needed to setup, build, load, and improve the solution over time. At SilverCloud, our annual fixed fee includes the platform, the people that do the content & interfaces, and help you launch quickly. SILVERCLOUD UNITED CONSOLE SilverCloud United Console THE 2021 BANKING ACRONYMS GUIDE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU SolvesBANKING LIVE CHAT
Seamless transfer from messaging to video chat: build a relationship with the consumer your agent is already speaking with. Securely identify consumer when verification is needed: resolve personal and security issues quickly. Speed up processes with real-time assistance: reduce application processing by 50%. Request Live Demo. THE SMART BANKING CHATBOT The SilverCloud chatbot deploys quickly with a full knowledge base of banking questions and intents that we create, so you can launch quickly and start answering questions from Day 1! Other bots force you to create your own content and intents, which slows down how quickly you can launch and takes months of effort to become even somewhateffective.
25 CAN’T MISS BANK & CREDIT UNION CONFERENCES IN 2021 Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves TOP 10 CHALLENGES FACING CREDIT UNIONS SilverCloud Top 10 Challenges Facing Credit Unions. More than 175 banks and credit unions use SilverCloud's sales and customer service application to grow. THE DEFINITIVE LIST OF THE BEST BANK WEBSITE DESIGNS IN 2021 Johnson Bank. Johnson Bank employs an extremely clean and intuitive website design with warm shades of gold, maroon, and white. The e-Banking login box is prominent in the navigation, sitting alongside the search bar. There is also a simple, four-field “Find an Advisor” form that appears below the e-Banking login as soon as auser clicks on
SILVERCLOUD INC.
The leading provider of support solutions built exclusively for banks and credit unions. Trusted by over 200 financial institutions, SilverCloud allows banks and credit unions to deliver a better experience with the leading digital and employee support tools. SILVERCLOUD BANKING PLATFORM: AN ANSWER FOR EVERY QUESTION An Answer for Every Question. Wherever and whenever. Customer Self-Service. "Help Customers Help Themselves". 24/7 digital service & support via virtual assistant, search & smart FAQs. Answer the high-volume service & support questions. Deploy quickly with a custom knowledgebase we build for you. Help My Customers. Employee KnowledgeManagement.
PRICING | SILVERCLOUD Technology can masquerade as the solution to all your challenges. But what many don’t factor into the total cost are the resources needed to setup, build, load, and improve the solution over time. At SilverCloud, our annual fixed fee includes the platform, the people that do the content & interfaces, and help you launch quickly. SILVERCLOUD UNITED CONSOLE SilverCloud United Console THE 2021 BANKING ACRONYMS GUIDE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU SolvesBANKING LIVE CHAT
Seamless transfer from messaging to video chat: build a relationship with the consumer your agent is already speaking with. Securely identify consumer when verification is needed: resolve personal and security issues quickly. Speed up processes with real-time assistance: reduce application processing by 50%. Request Live Demo. THE SMART BANKING CHATBOT The SilverCloud chatbot deploys quickly with a full knowledge base of banking questions and intents that we create, so you can launch quickly and start answering questions from Day 1! Other bots force you to create your own content and intents, which slows down how quickly you can launch and takes months of effort to become even somewhateffective.
25 CAN’T MISS BANK & CREDIT UNION CONFERENCES IN 2021 Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves TOP 10 CHALLENGES FACING CREDIT UNIONS SilverCloud Top 10 Challenges Facing Credit Unions. More than 175 banks and credit unions use SilverCloud's sales and customer service application to grow. THE DEFINITIVE LIST OF THE BEST BANK WEBSITE DESIGNS IN 2021 Johnson Bank. Johnson Bank employs an extremely clean and intuitive website design with warm shades of gold, maroon, and white. The e-Banking login box is prominent in the navigation, sitting alongside the search bar. There is also a simple, four-field “Find an Advisor” form that appears below the e-Banking login as soon as auser clicks on
SILVERCLOUD BANKING PLATFORM: AN ANSWER FOR EVERY QUESTION An Answer for Every Question. Wherever and whenever. Customer Self-Service. "Help Customers Help Themselves". 24/7 digital service & support via virtual assistant, search & smart FAQs. Answer the high-volume service & support questions. Deploy quickly with a custom knowledgebase we build for you. Help My Customers. Employee KnowledgeManagement.
COMPANY | SILVERCLOUD SilverCloud was founded in 2005 with the mission of helping banks and credit unions deliver better support. Today, SilverCloud, Inc. provides support solutions to over 200 banks and credit unions across North America. Located on the seacoast town of Portsmouth, New Hampshire, SilverCloud employs over 60 DIGITAL BANKING IDEAS FROM THE MOST INNOVATIVE FINTECH Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves THE DEFINITIVE LIST OF THE BEST BANK WEBSITE DESIGNS IN 2021 Johnson Bank. Johnson Bank employs an extremely clean and intuitive website design with warm shades of gold, maroon, and white. The e-Banking login box is prominent in the navigation, sitting alongside the search bar. There is also a simple, four-field “Find an Advisor” form that appears below the e-Banking login as soon as auser clicks on
TOP 4 TRENDS FOR IMPROVING THE BANKING CUSTOMER EXPERIENCE A top trend for 2020 is furthering automation and getting smarter while doing so, particularly with artificial intelligence (AI). In its Financial Services Technology 2020 and Beyond report, PwC predicts “AI, machine learning, and customer analytics to become the driverof
CHATBOT FOR BANKING: 10 THINGS YOU NEED TO KNOW BEFORE If you are thinking about adding a chatbot to your digital channel strategy (hint: you probably should be), here are 10 things you need to know before committing to a chatbot for banking. 1. Consumers expect more than a simple Q&A. “The more consumers interact with AI, the better they expect it to be. Consumers today aren’t satisfiedwith
TOP 3 BANKING CALL CENTER BEST PRACTICES In order to make your job a little easier, we’ve put together a list of the top three best practices for banking and credit union call centers. 1. Ensure that Customer Service Staff Have Easy Access to the Information They Need. This is one of the most pervasive and crippling problems facing banks and credit unions today – customer service YOUR BANK’S SHAREPOINT IS FAILING YOUR FRONT-LINE STAFF When SharePoint fails to deliver, frustrated employees beget frustrated customers. In this blog, we discuss the three primary reasons SharePoint is failing your bank or credit union’s front-line staff. 1. Employees Can’t Find the Information They Are Looking for Via SharePoint Search. One of the reasons for this is thatSharePoint’s
HOME | TIMETRADE SILVERCLOUD ACADEMY Give us a call. Call our toll free number: (800) 654-0510, option 1. If you have any questions I'm here to help! Please do not submit personal information into the bot. This is a self-service bot. ACTIONABLE ADVICE FOR CHOOSING & IMPLEMENTING CORE BANKING Deciding on a core software is the first key task for banks and credit unions looking to make the switch. But the decision is not one to be taken lightly, as pointed out by Forbes “Core technologies are evolving into highly agile architectures, and the implications for making the wrong decision will be lasting — and could put banks at competitive risk.”SILVERCLOUD INC.
The leading provider of support solutions built exclusively for banks and credit unions. Trusted by over 200 financial institutions, SilverCloud allows banks and credit unions to deliver a better experience with the leading digital and employee support tools. SILVERCLOUD BANKING PLATFORM: AN ANSWER FOR EVERY QUESTION An Answer for Every Question. Wherever and whenever. Customer Self-Service. "Help Customers Help Themselves". 24/7 digital service & support via virtual assistant, search & smart FAQs. Answer the high-volume service & support questions. Deploy quickly with a custom knowledgebase we build for you. Help My Customers. Employee KnowledgeManagement.
PRICING | SILVERCLOUD Technology can masquerade as the solution to all your challenges. But what many don’t factor into the total cost are the resources needed to setup, build, load, and improve the solution over time. At SilverCloud, our annual fixed fee includes the platform, the people that do the content & interfaces, and help you launch quickly. SILVERCLOUD UNITED CONSOLE SilverCloud United Console THE 2021 BANKING ACRONYMS GUIDE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU SolvesBANKING LIVE CHAT
Seamless transfer from messaging to video chat: build a relationship with the consumer your agent is already speaking with. Securely identify consumer when verification is needed: resolve personal and security issues quickly. Speed up processes with real-time assistance: reduce application processing by 50%. Request Live Demo. 25 CAN’T MISS BANK & CREDIT UNION CONFERENCES IN 2021 Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves DIGITAL BANKING IDEAS FROM THE MOST INNOVATIVE FINTECHFINTECH BANKINGCOMPANIES
Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves 4 WAYS A CENTRALIZED KNOWLEDGE BASE IMPROVES BANK EMPLOYEE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves 8 WAYS TO IMPROVE YOUR BANK OR CREDIT UNION’S CUSTOMER SERVICESEE MORE ON SILVERCLOUDINC.COMSILVERCLOUD INC.
The leading provider of support solutions built exclusively for banks and credit unions. Trusted by over 200 financial institutions, SilverCloud allows banks and credit unions to deliver a better experience with the leading digital and employee support tools. SILVERCLOUD BANKING PLATFORM: AN ANSWER FOR EVERY QUESTION An Answer for Every Question. Wherever and whenever. Customer Self-Service. "Help Customers Help Themselves". 24/7 digital service & support via virtual assistant, search & smart FAQs. Answer the high-volume service & support questions. Deploy quickly with a custom knowledgebase we build for you. Help My Customers. Employee KnowledgeManagement.
PRICING | SILVERCLOUD Technology can masquerade as the solution to all your challenges. But what many don’t factor into the total cost are the resources needed to setup, build, load, and improve the solution over time. At SilverCloud, our annual fixed fee includes the platform, the people that do the content & interfaces, and help you launch quickly. SILVERCLOUD UNITED CONSOLE SilverCloud United Console THE 2021 BANKING ACRONYMS GUIDE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU SolvesBANKING LIVE CHAT
Seamless transfer from messaging to video chat: build a relationship with the consumer your agent is already speaking with. Securely identify consumer when verification is needed: resolve personal and security issues quickly. Speed up processes with real-time assistance: reduce application processing by 50%. Request Live Demo. 25 CAN’T MISS BANK & CREDIT UNION CONFERENCES IN 2021 Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves DIGITAL BANKING IDEAS FROM THE MOST INNOVATIVE FINTECHFINTECH BANKINGCOMPANIES
Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves 4 WAYS A CENTRALIZED KNOWLEDGE BASE IMPROVES BANK EMPLOYEE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves 8 WAYS TO IMPROVE YOUR BANK OR CREDIT UNION’S CUSTOMER SERVICESEE MORE ON SILVERCLOUDINC.COM COMPANY | SILVERCLOUD SilverCloud was founded in 2005 with the mission of helping banks and credit unions deliver better support. Today, SilverCloud, Inc. provides support solutions to over 200 banks and credit unions across North America. Located on the seacoast town of Portsmouth, New Hampshire, SilverCloud employs over 60 PRICING | SILVERCLOUD Technology can masquerade as the solution to all your challenges. But what many don’t factor into the total cost are the resources needed to setup, build, load, and improve the solution over time. At SilverCloud, our annual fixed fee includes the platform, the people that do the content & interfaces, and help you launch quickly. CUSTOMER SELF-SERVICE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU Solves THE SMART BANKING CHATBOT The SilverCloud chatbot deploys quickly with a full knowledge base of banking questions and intents that we create, so you can launch quickly and start answering questions from Day 1! Other bots force you to create your own content and intents, which slows down how quickly you can launch and takes months of effort to become even somewhateffective.
4 WAYS A CENTRALIZED KNOWLEDGE BASE IMPROVES BANK EMPLOYEE Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days Delivering the 24/7 Customer Experience: Essential Guide for Banking How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template 5 Best Practices for Knowledge Management at Financial Institutions Success Story: Jefferson Financial FCU SolvesCALL CENTER VOLUME
Over 200 banks and credit unions use SilverCloud to reduce call center volume and improve their NPS. “With SilverCloud Customer Self-Service's mobile and web-based solutions, we measured an immediate reduction in the amount of technology related calls (64%) and have seen call center volumes decrease by more than 20%. Read theSuccess Story ”.
THE DEFINITIVE LIST OF THE BEST BANK WEBSITE DESIGNS IN 2021 Johnson Bank. Johnson Bank employs an extremely clean and intuitive website design with warm shades of gold, maroon, and white. The e-Banking login box is prominent in the navigation, sitting alongside the search bar. There is also a simple, four-field “Find an Advisor” form that appears below the e-Banking login as soon as auser clicks on
TOP 4 TRENDS FOR IMPROVING THE BANKING CUSTOMER EXPERIENCE A top trend for 2020 is furthering automation and getting smarter while doing so, particularly with artificial intelligence (AI). In its Financial Services Technology 2020 and Beyond report, PwC predicts “AI, machine learning, and customer analytics to become the driverof
ACTIONABLE ADVICE FOR CHOOSING & IMPLEMENTING CORE BANKING Deciding on a core software is the first key task for banks and credit unions looking to make the switch. But the decision is not one to be taken lightly, as pointed out by Forbes “Core technologies are evolving into highly agile architectures, and the implications for making the wrong decision will be lasting — and could put banks at competitive risk.” YOUR BANK’S SHAREPOINT IS FAILING YOUR FRONT-LINE STAFF When SharePoint fails to deliver, frustrated employees beget frustrated customers. In this blog, we discuss the three primary reasons SharePoint is failing your bank or credit union’s front-line staff. 1. Employees Can’t Find the Information They Are Looking for Via SharePoint Search. One of the reasons for this is thatSharePoint’s
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“Staff don’t need to be trained on elaborate sales techniques. They just have to know enough about the product to explain it and field questions. That’s where employees get stuck on sales. They’re afraid that if there’s a question they won’t know how to answer it. SilverCloud gives them the confidence they need. VIEW THESUCCESS STORY
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Tami Tenbarge, Director of Sales & Employee Development Evansville Teachers Federal Credit Union “I’m ecstatic about how it’s working…We send you stuff, and you take care of it and follow our instructions on it. You all are making me look good which I appreciate. READ THE SUCCESS STORY”
Rosalyn Hudson, AVP of Member Services Sharonview Federal Credit Union “It’s been said many times, by many brilliant leaders, 'Employees are a company’s greatest asset.' I’m validating that our growing relationship with SilverCloud is a direct reflection on your team and their efforts – from development, though sales and servicing. Everyone clearly understands that we succeed together. ” Ken Bloomfield, Vice President Digital Experience Harborstone Credit Union “SilverCloud delivered more engagement and more qualified applicants, allowing lending officers to focus on higher yields than in previous years. We more than doubled our internal goal with a 21% increase in mortgage growth. READ THE SUCCESS STORY”
Tom Novak, Director of Digital Banking Visions Federal Credit Union “With SilverCloud's Consumer Support's mobile and web-based solutions, we measured an immediate reduction in the amount of technology related calls (64%) and have seen call center volumes decrease by more than 20%. READ THE SUCCESS STORY”
Jason Woods,Vice President, Manager of Interactive ServicesBank of Oak Ridge
“Now, trainers sit with new employees and use SilverCloud to go through questions. It really gives the new employee confidence that they can get these answers. SilverCloud's Employee Support creates an environment where it’s professional and impressive for new employees because it’s easy for them to locate answers. READ THE SUCCESS STORY”
Tammy Roeger, Senior Vice President of Retail Banking Institution for SavingsPreviousNext
THE NUMBERS SAY IT ALL Enable your employees and consumers to self-serve and watch your call center metrics improve and digital engagement and adoption grow.98%
98% of Arizona Federal Credit Union employees report they go to SilverCloud first instead of asking subject matter experts.VIEW CASE STUDY
-64%
Bank of Oak Ridge experienced a 64% decrease in technology relatedsupport calls.
VIEW CASE STUDY
+12%
Evansville Teachers Federal Credit Union immediately saw a 12% increase in closed referrals.VIEW CASE STUDY
------------------------- TOOLS TO GET STARTED 2,000 Opportunities You’re Missing Each Month in Your DigitalChannels
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