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FLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xCUSTOMER SUPPORT
General Information. How can I get notified of product updates or general announcements from Simplee support? What are Simplee's support hours? What are Simplee's maintenance windows? ACCOUNT MANAGEMENT & PASSWORDS What you need to know about Passwords. How do I reset my password? Why am I getting a message that states "Department cannot be blank" when trying to sign in? Introduction to Passwords. How long before I am logged out for inactivity? I cannot login to my account. GETTING STARTED WITH PAYMENTS Taking a payment. Click on the link “Pay” to collect a payment or set up a PayPlan. This can be done from the search screen or within the patient's account page. Enter the amount you wish to collect (You can collect a partial payment here too). For credit, debit, HSA/FSA card payments, enter the card details. VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void?SUBMIT A REQUEST
Submit a request. Your email address. Subject. Description. Normal text Header 2 Header 3 Header 4. Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments (optional) Add file or drop files here. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page. I CANNOT LOGIN TO MY ACCOUNT. WHAT DO I DO? I cannot login to my account. What do I do? 5 years ago. Open up the site at admin.simplee.com and click the “Forgot Password” link. You will receive an email that will allow you reset your account. If you do not receive this email, contact us at support@simplee.com. SIMPLEE (NOW FLYWIRE) SUPPORT Simplee (now Flywire) Support. Categories. Getting Started. Account Management & Passwords. Payment Processing and Payment Plans. Communication (Email, SMS & Paper) Voids, Refunds & Returned Checks. Customer Support. Simplee Functionality.FLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xCUSTOMER SUPPORT
General Information. How can I get notified of product updates or general announcements from Simplee support? What are Simplee's support hours? What are Simplee's maintenance windows? ACCOUNT MANAGEMENT & PASSWORDS What you need to know about Passwords. How do I reset my password? Why am I getting a message that states "Department cannot be blank" when trying to sign in? Introduction to Passwords. How long before I am logged out for inactivity? I cannot login to my account. GETTING STARTED WITH PAYMENTS Taking a payment. Click on the link “Pay” to collect a payment or set up a PayPlan. This can be done from the search screen or within the patient's account page. Enter the amount you wish to collect (You can collect a partial payment here too). For credit, debit, HSA/FSA card payments, enter the card details. VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void?SUBMIT A REQUEST
Submit a request. Your email address. Subject. Description. Normal text Header 2 Header 3 Header 4. Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments (optional) Add file or drop files here. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page. I CANNOT LOGIN TO MY ACCOUNT. WHAT DO I DO? I cannot login to my account. What do I do? 5 years ago. Open up the site at admin.simplee.com and click the “Forgot Password” link. You will receive an email that will allow you reset your account. If you do not receive this email, contact us at support@simplee.com. HOW TO VIDEOS AND DOCUMENTATION SimpleePAY Basics (Video Tutorials) Basic Payments. Viewing Account Details. Voids & Refunds. ACH Transfers. Payment Plans. Manual Payments. See all 7 articles. VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void?GETTING STARTED
Common Questions About Patient Accounts. Is it possible to remove a patient from an account in Simplee? Is it possible to change the patient name in Simplee? Where to find, and print, the Year-End Statement? What information does a patient need to find their account? A patient tried too many times to log in to their bill and lockedthemselves out.
INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page. PAYMENT PROCESSING AND PAYMENT PLANS Getting Started With Payments in Simplee. Getting Started with Payments; What addresses need to be whitelisted in order for Simpleepayments to work?
COMMUNICATION RELATED REPORTS Listed below are various reports that can be used to track various communications that were sent within the Simplee system. We will include the best practices for these reports as well. Address C CAN I UNDO A REFUND OR VOID? You can void a refund the same day that you requested it. This works the same as payments: a refund will “settle” at 10pm EST, so any action prior to that can be cancelled as if it never happened. CAN I SIGN UP FOR SIMPLEE SUPPORT UPDATES?Yes. Please visit
http://pages.simpleepay.com/Support-Notification-Sign-Up.html to sign. Your information is confidential; we will only send you importantsystem-wide
I CANNOT LOGIN TO MY ACCOUNT. WHAT DO I DO? I cannot login to my account. What do I do? 5 years ago. Open up the site at admin.simplee.com and click the “Forgot Password” link. You will receive an email that will allow you reset your account. If you do not receive this email, contact us at support@simplee.com.GETTING STARTED
Common Questions About Patient Accounts. Is it possible to remove a patient from an account in Simplee? Is it possible to change the patient name in Simplee? Where to find, and print, the Year-End Statement? What information does a patient need to find their account? A patient tried too many times to log in to their bill and lockedthemselves out.
GETTING STARTED WITH PAYMENTS Taking a payment. Click on the link “Pay” to collect a payment or set up a PayPlan. This can be done from the search screen or within the patient's account page. Enter the amount you wish to collect (You can collect a partial payment here too). For credit, debit, HSA/FSA card payments, enter the card details.FLYWIRE - SIGN IN
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xFOR NEW USERS
Account Activation Every new user will receive an email invite to join SimpleePAY. Your username will be your full email address. Click on the “Activate” button in your email once only. You’ll beSUBMIT A REQUEST
Submit a request. Your email address. Subject. Description. Normal text Header 2 Header 3 Header 4. Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments (optional) Add file or drop files here. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. PAYMENT PROCESSING AND PAYMENT PLANS Getting Started With Payments in Simplee. Getting Started with Payments; What addresses need to be whitelisted in order for Simpleepayments to work?
VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void? COMMUNICATION RELATED REPORTS Listed below are various reports that can be used to track various communications that were sent within the Simplee system. We will include the best practices for these reports as well. Address CFLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xGETTING STARTED
Common Questions About Patient Accounts. Is it possible to remove a patient from an account in Simplee? Is it possible to change the patient name in Simplee? Where to find, and print, the Year-End Statement? What information does a patient need to find their account? A patient tried too many times to log in to their bill and lockedthemselves out.
GETTING STARTED WITH PAYMENTS Taking a payment. Click on the link “Pay” to collect a payment or set up a PayPlan. This can be done from the search screen or within the patient's account page. Enter the amount you wish to collect (You can collect a partial payment here too). For credit, debit, HSA/FSA card payments, enter the card details.FLYWIRE - SIGN IN
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xFOR NEW USERS
Account Activation Every new user will receive an email invite to join SimpleePAY. Your username will be your full email address. Click on the “Activate” button in your email once only. You’ll beSUBMIT A REQUEST
Submit a request. Your email address. Subject. Description. Normal text Header 2 Header 3 Header 4. Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments (optional) Add file or drop files here. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. PAYMENT PROCESSING AND PAYMENT PLANS Getting Started With Payments in Simplee. Getting Started with Payments; What addresses need to be whitelisted in order for Simpleepayments to work?
VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void? COMMUNICATION RELATED REPORTS Listed below are various reports that can be used to track various communications that were sent within the Simplee system. We will include the best practices for these reports as well. Address CFLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xGETTING STARTED
Common Questions About Patient Accounts. Is it possible to remove a patient from an account in Simplee? Is it possible to change the patient name in Simplee? Where to find, and print, the Year-End Statement? What information does a patient need to find their account? A patient tried too many times to log in to their bill and lockedthemselves out.
SIMPLEE (NOW FLYWIRE) SUPPORT Simplee (now Flywire) Support. Categories. Getting Started. Account Management & Passwords. Payment Processing and Payment Plans. Communication (Email, SMS & Paper) Voids, Refunds & Returned Checks. Customer Support. Simplee Functionality.CUSTOMER SUPPORT
General Information. How can I get notified of product updates or general announcements from Simplee support? What are Simplee's support hours? What are Simplee's maintenance windows?FOR NEW USERS
Account Activation Every new user will receive an email invite to join SimpleePAY. Your username will be your full email address. Click on the “Activate” button in your email once only. You’ll be ACCOUNT MANAGEMENT & PASSWORDS What you need to know about Passwords. How do I reset my password? Why am I getting a message that states "Department cannot be blank" when trying to sign in? Introduction to Passwords. How long before I am logged out for inactivity? I cannot login to my account. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. COMMUNICATION (EMAIL, SMS & PAPER) We would like to know what General Delivery stands for. This was seen in the NCOA report, instead of a correct address or blank address. How is the NCOA report coordinating with the Payment Plan Report? EMAILS – SIMPLEE (NOW FLYWIRE) SUPPORT Scheduled Emails Scheduled emails include bill notifications and reminders. These are sent out on a custom schedule for every provider. Transactional Emails Transactional emails are sent whenever t COMMUNICATION RELATED REPORTS Listed below are various reports that can be used to track various communications that were sent within the Simplee system. We will include the best practices for these reports as well. Address C I CANNOT LOGIN TO MY ACCOUNT. WHAT DO I DO? I cannot login to my account. What do I do? 5 years ago. Open up the site at admin.simplee.com and click the “Forgot Password” link. You will receive an email that will allow you reset your account. If you do not receive this email, contact us at support@simplee.com. SIMPLEE (NOW FLYWIRE) SUPPORT Simplee (now Flywire) Support. Categories. Getting Started. Account Management & Passwords. Payment Processing and Payment Plans. Communication (Email, SMS & Paper) Voids, Refunds & Returned Checks. Customer Support. Simplee Functionality.FLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xCUSTOMER SUPPORT
General Information. How can I get notified of product updates or general announcements from Simplee support? What are Simplee's support hours? What are Simplee's maintenance windows? GETTING STARTED WITH PAYMENTS Taking a payment. Click on the link “Pay” to collect a payment or set up a PayPlan. This can be done from the search screen or within the patient's account page. Enter the amount you wish to collect (You can collect a partial payment here too). For credit, debit, HSA/FSA card payments, enter the card details.SUBMIT A REQUEST
Submit a request. Your email address. Subject. Description. Normal text Header 2 Header 3 Header 4. Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments (optional) Add file or drop files here. VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void? ACCOUNT MANAGEMENT & PASSWORDS What you need to know about Passwords. How do I reset my password? Why am I getting a message that states "Department cannot be blank" when trying to sign in? Introduction to Passwords. How long before I am logged out for inactivity? I cannot login to my account. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page. I CANNOT LOGIN TO MY ACCOUNT. WHAT DO I DO? I cannot login to my account. What do I do? 5 years ago. Open up the site at admin.simplee.com and click the “Forgot Password” link. You will receive an email that will allow you reset your account. If you do not receive this email, contact us at support@simplee.com. SIMPLEE (NOW FLYWIRE) SUPPORT Simplee (now Flywire) Support. Categories. Getting Started. Account Management & Passwords. Payment Processing and Payment Plans. Communication (Email, SMS & Paper) Voids, Refunds & Returned Checks. Customer Support. Simplee Functionality.FLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xCUSTOMER SUPPORT
General Information. How can I get notified of product updates or general announcements from Simplee support? What are Simplee's support hours? What are Simplee's maintenance windows? GETTING STARTED WITH PAYMENTS Taking a payment. Click on the link “Pay” to collect a payment or set up a PayPlan. This can be done from the search screen or within the patient's account page. Enter the amount you wish to collect (You can collect a partial payment here too). For credit, debit, HSA/FSA card payments, enter the card details.SUBMIT A REQUEST
Submit a request. Your email address. Subject. Description. Normal text Header 2 Header 3 Header 4. Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments (optional) Add file or drop files here. VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void? ACCOUNT MANAGEMENT & PASSWORDS What you need to know about Passwords. How do I reset my password? Why am I getting a message that states "Department cannot be blank" when trying to sign in? Introduction to Passwords. How long before I am logged out for inactivity? I cannot login to my account. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page. I CANNOT LOGIN TO MY ACCOUNT. WHAT DO I DO? I cannot login to my account. What do I do? 5 years ago. Open up the site at admin.simplee.com and click the “Forgot Password” link. You will receive an email that will allow you reset your account. If you do not receive this email, contact us at support@simplee.com. HOW TO VIDEOS AND DOCUMENTATION SimpleePAY Basics (Video Tutorials) Basic Payments. Viewing Account Details. Voids & Refunds. ACH Transfers. Payment Plans. Manual Payments. See all 7 articles.GETTING STARTED
Common Questions About Patient Accounts. Is it possible to remove a patient from an account in Simplee? Is it possible to change the patient name in Simplee? Where to find, and print, the Year-End Statement? What information does a patient need to find their account? A patient tried too many times to log in to their bill and lockedthemselves out.
VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void? INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. ACCOUNT MANAGEMENT & PASSWORDS What you need to know about Passwords. How do I reset my password? Why am I getting a message that states "Department cannot be blank" when trying to sign in? Introduction to Passwords. How long before I am logged out for inactivity? I cannot login to my account. PAYMENT PROCESSING AND PAYMENT PLANS Getting Started With Payments in Simplee. Getting Started with Payments; What addresses need to be whitelisted in order for Simpleepayments to work?
TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page. COMMUNICATION (EMAIL, SMS & PAPER) We would like to know what General Delivery stands for. This was seen in the NCOA report, instead of a correct address or blank address. How is the NCOA report coordinating with the Payment Plan Report? COMMUNICATION RELATED REPORTS Listed below are various reports that can be used to track various communications that were sent within the Simplee system. We will include the best practices for these reports as well. Address C I CANNOT LOGIN TO MY ACCOUNT. WHAT DO I DO? I cannot login to my account. What do I do? 5 years ago. Open up the site at admin.simplee.com and click the “Forgot Password” link. You will receive an email that will allow you reset your account. If you do not receive this email, contact us at support@simplee.com.FLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. x SIMPLEE (NOW FLYWIRE) SUPPORT Simplee (now Flywire) Support. Categories. Getting Started. Account Management & Passwords. Payment Processing and Payment Plans. Communication (Email, SMS & Paper) Voids, Refunds & Returned Checks. Customer Support. Simplee Functionality.CUSTOMER SUPPORT
General Information. How can I get notified of product updates or general announcements from Simplee support? What are Simplee's support hours? What are Simplee's maintenance windows? GETTING STARTED WITH PAYMENTS Taking a payment. Click on the link “Pay” to collect a payment or set up a PayPlan. This can be done from the search screen or within the patient's account page. Enter the amount you wish to collect (You can collect a partial payment here too). For credit, debit, HSA/FSA card payments, enter the card details. VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void?SUBMIT A REQUEST
Submit a request. Your email address. Subject. Description. Normal text Header 2 Header 3 Header 4. Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments (optional) Add file or drop files here. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page. CAN I UNDO A REFUND OR VOID? You can void a refund the same day that you requested it. This works the same as payments: a refund will “settle” at 10pm EST, so any action prior to that can be cancelled as if it never happened.FLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. xFLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. x SIMPLEE (NOW FLYWIRE) SUPPORT Simplee (now Flywire) Support. Categories. Getting Started. Account Management & Passwords. Payment Processing and Payment Plans. Communication (Email, SMS & Paper) Voids, Refunds & Returned Checks. Customer Support. Simplee Functionality.CUSTOMER SUPPORT
General Information. How can I get notified of product updates or general announcements from Simplee support? What are Simplee's support hours? What are Simplee's maintenance windows? GETTING STARTED WITH PAYMENTS Taking a payment. Click on the link “Pay” to collect a payment or set up a PayPlan. This can be done from the search screen or within the patient's account page. Enter the amount you wish to collect (You can collect a partial payment here too). For credit, debit, HSA/FSA card payments, enter the card details. VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void?SUBMIT A REQUEST
Submit a request. Your email address. Subject. Description. Normal text Header 2 Header 3 Header 4. Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments (optional) Add file or drop files here. INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page. CAN I UNDO A REFUND OR VOID? You can void a refund the same day that you requested it. This works the same as payments: a refund will “settle” at 10pm EST, so any action prior to that can be cancelled as if it never happened.FLYWIRE
CareCredit has successfully launched in another tab. Please close or exit the CareCredit page before continuing in SimpleePay. x HOW TO VIDEOS AND DOCUMENTATION SimpleePAY Basics (Video Tutorials) Basic Payments. Viewing Account Details. Voids & Refunds. ACH Transfers. Payment Plans. Manual Payments. See all 7 articles. VOIDS, REFUNDS & RETURNED CHECKS Introduction to Refunds & Voids. Can I refund a cash payment? What happens to the funds when a credit card payment is voided? I made a mistake with a payment. What do I do? How can I refund an eCheck? Can I undo a refund or void? INTRODUCTION TO REFUNDS & VOIDS To void or refund a patient, you will first need to locate the patient's account in Simplee. After you have done this select the Payment tab on the page. This will display all of the transactions for the account. Find the payment you wish to void or refund and then select the link on the righthand side of the screen. ACCOUNT MANAGEMENT & PASSWORDS What you need to know about Passwords. How do I reset my password? Why am I getting a message that states "Department cannot be blank" when trying to sign in? Introduction to Passwords. How long before I am logged out for inactivity? I cannot login to my account. TAKING CHECKS & CASH Note: Only some facilities have enabled eCheck and Cash posting features. eChecks. SimpleePAY allows you to take an ACH payment via check. Once you have selected the payment amount, choose the tab CHECK at the top of the page.FOR NEW USERS
Account Activation Every new user will receive an email invite to join SimpleePAY. Your username will be your full email address. Click on the “Activate” button in your email once only. You’ll beMANUAL PAYMENTS
Manual Payments – Simplee (now Flywire) Support. Simplee (now Flywire) Support. How To Videos and Documentation. SimpleePAY Basics(Video Tutorials)
COMMUNICATION RELATED REPORTS Listed below are various reports that can be used to track various communications that were sent within the Simplee system. We will include the best practices for these reports as well. Address C HOW DO I RESET MY PASSWORD? Click on the “Forgot password” link on the login page (admin.simplee.com). You will be sent an email with a link to select anew password.
I CANNOT LOGIN TO MY ACCOUNT. WHAT DO I DO? I cannot login to my account. What do I do? 5 years ago. Open up the site at admin.simplee.com and click the “Forgot Password” link. You will receive an email that will allow you reset your account. If you do not receive this email, contact us at support@simplee.com.* Platform
* Overview
* Access
* Security Features
* Happy Patients
* Case Studies
* Forrester: Patient Experience * Forrester: Simplee ROI * AdventHealth Pre-Service * AdventHealth Post-Service * Kaweah Delta Health * Kettering Health Network* Memorial Hermann
* Mosaic Life Care
* St Luke’s University* UHS
* Resources
* Company
* About Simplee
* Press Room
* Careers
* Values
* Partner with Simplee* Request Demo
* Platform
* Overview
* Access
* Security Features
* Happy Patients
* Case Studies
* Forrester: Patient Experience * Forrester: Simplee ROI * AdventHealth Pre-Service * AdventHealth Post-Service * Kaweah Delta Health * Kettering Health Network* Memorial Hermann
* Mosaic Life Care
* St Luke’s University* UHS
* Resources
* Company
* About Simplee
* Press Room
* Careers
* Values
* Partner with Simplee* Request Demo
Flywire announces the acquisition of Simplee to transform the healthcare payments experience. Keep ReadingTECHNOLOGY
DELIGHTING
PATIENTS & CFO’S
ENGAGING PATIENTS AT REVENUE CYCLE AND BEYOND ENGAGING PATIENTS AT REVENUE CYCLE AND BEYOND FINANCIAL CARE MATCHING NEEDS ACROSS THE JOURNEY FROM PRE-SERVICE TO POST-SERVICE ACROSS THE JOURNEY FROM PRE-SERVICE TO POST-SERVICE*
PRE-SERVICE
*
POINT OF SERVICE
*
POST-SERVICE
*
STAFF ASSISTED
FROM THE FOUNDERS
OF PATIENT FINANCIAL CARE Simplee is healthcare’s leading technology platform for engaging patients and addressing affordability with personalized paths topayment.
Loved by millions of patients, Simplee’s consumer-centric experience helps the largest health systems reach higher levels of patient satisfaction and achieve better financial performance.LEARN MORE
FROM THE FOUNDERS
OF PATIENT FINANCIAL CARE Simplee is healthcare’s leading technology platform for engaging patients and addressing affordability with personalized paths topayment.
Loved by millions of patients, Simplee’s consumer-centric experience helps the largest health systems reach higher levels of patient satisfaction and achieve better financial performance.LEARN MORE
IT’S A WIN WIN
HAPPIER PATIENTS
2X
HIGHER
NET COLLECTIONS
15%
LOW COST
50%
HAPPIER PATIENTS
2X
HIGHER
NET COLLECTIONS
15%
LOW COST
50%
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LOVED BY CERNER AND EPIC CUSTOMERSAND MANY MORE
CUSTOMER STORIES
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“We are competing for the patient’s attention in a really big way. Simplee is our consumer partner with unique expertise and technology to engage patients and enable payment.” Timothy Reiner - SVP Revenue Management AdventHealth System*
“We wanted to make it as easy as possible for a patient to get in, get out, make their payment as quickly as possible, similar to an Amazon experience.” Mike Mullen - Director, Revenue Cycle Operations NorthwesternMedicine
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"We leverage Epic functionality where possible, but our patients were telling us they wanted a better bill payment experience and greater financial price transparency. Simplee is allowing us to meet this need with a seamlessly integrated patient experience." Richard Madison, Sr. VP for Revenue Cycle and Access St. Luke's University Health Network* __
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GET THE PROVEN, AWARD-WINNING PLATFORMJOIN THE MOVEMENT
Simplee
Simplee is changing how people pay for healthcare. We offer a best-in-class software platform to providers for a modern billing and payment experience that engages patients in a highly personalized way.* Platform
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Headquarters
480 S. California AvePalo Alto, CA
800.464.5125
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