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KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large SOME PRINCIPLES OF INFORMATION MANAGEMENT DAVID J. … SOME PRINCIPLES OF INFORMATION MANAGEMENT David J. Skyrme The Context Information Management = managing information in operational andstrategic processes
KM STANDARDS: DO WE NEED THEM? KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCESEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large SOME PRINCIPLES OF INFORMATION MANAGEMENT DAVID J. … SOME PRINCIPLES OF INFORMATION MANAGEMENT David J. Skyrme The Context Information Management = managing information in operational andstrategic processes
KM STANDARDS: DO WE NEED THEM? KM BASICS: 10 FACTS AND MYTHS Despite the growing variety of KM tools and infrastructures (such as intranets) that are available, the critical success factors are 1) strong linkage to business needs; 2) People (human interface, individual styles and user characteristics) and 3) Processes e.g. seamless integration with KNOWLEDGE MANAGEMENT TECHNIQUES Creativity Techniques - not just brainstorming but 50+ ways to stimulate creativity. Creative abrasion - generating discussion through challenge and opposing views. Research / Analysis - new knowledge from experimentation and data analysis. Simulation / Modelling - modelling systems to gain better insights. Skilful dialogue - a structured way DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY KM Strategy. Information from the audit should provide a good indication of leverage points for KM. These are likely to be two or three of the 'levers' described in The Essence of Knowledge Management.What the strategy has to do is to develop these into anactionable plan.
KNOWLEDGE MANAGEMENT: MEASUREMENT Measures used to evaluate knowledge management. Measurement. This page gives an overview of measurement and review methods used for the evaluation of a knowledge management programme. KNOWLEDGE MANAGEMENT (DAVID SKYRME ASSOCIATES) Knowledge management is the explicit and systematic management of vital knowledge and its associated processes of creating, gathering, organizing, diffusion, use and exploitation. It requires turning personal knowledge into corporate knowledge than can be widely shared throughout an organization and appropriately applied. KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSIS Stakeholder Analysis. When we conducted a survey for our ground-breaking report Creating the Knowledge-based Business, customer knowledge was cited by 96% of respondents as very or extremely important, a full ten percentage points ahead of the next category, best practices knowledge.Although customers are a key stakeholder and a source of great value to an organization, other stakeholders KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THE Knowledge Conversion and the Knowledge Spiral. As noted in the Essence of Knowledge Management, managing knowledge means dealing with both tacit and explicit knowledge.One of the challenges is deciding how best to share tacit knowledge: what to share through tacit-to-tacit (person-to-person) processes, and what to convert to explicit knowledge, so that it more easily transferable. KNOWLEDGE MANAGEMENT 17 A specialist company in water treatment, with focus on solutions not products. Starting point here was realising the importance oftacit knowledge:
ORGANIZATIONAL MAPPING: KNOWING THE PITFALLS A monthly email briefing on developments in knowledge management and the networked knowledge economy KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT TECHNIQUES Creativity Techniques - not just brainstorming but 50+ ways to stimulate creativity. Creative abrasion - generating discussion through challenge and opposing views. Research / Analysis - new knowledge from experimentation and data analysis. Simulation / Modelling - modelling systems to gain better insights. Skilful dialogue - a structured way KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM 1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT TECHNIQUES Creativity Techniques - not just brainstorming but 50+ ways to stimulate creativity. Creative abrasion - generating discussion through challenge and opposing views. Research / Analysis - new knowledge from experimentation and data analysis. Simulation / Modelling - modelling systems to gain better insights. Skilful dialogue - a structured way KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM 1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large ARTICLES ON KNOWLEDGE MANAGEMENT Full Article. 'Creating a World Trade of Ideas: A Global Knowledge Innovation Infrastructure', with Debra M. Amidon, Knowledge Management, Vol 2, No. 7, pp.17-20 (April 1999). 'Building Communities at the 1998 Knowledge Summit: Oxymorons and healthy cynicism', Knowledge Management Review, p.6, (January/February 1999). OriginalArticle.
KNOWLEDGE MANAGEMENT TECHNIQUES Creativity Techniques - not just brainstorming but 50+ ways to stimulate creativity. Creative abrasion - generating discussion through challenge and opposing views. Research / Analysis - new knowledge from experimentation and data analysis. Simulation / Modelling - modelling systems to gain better insights. Skilful dialogue - a structured way DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY KM Strategy. Information from the audit should provide a good indication of leverage points for KM. These are likely to be two or three of the 'levers' described in The Essence of Knowledge Management.What the strategy has to do is to develop these into anactionable plan.
BEST PRACTICES IN KNOWLEDGE MANAGEMENT KM Tools and Techniques. Our in-depth analysis of KM in practice has identified some 100 different techniques in use. These range from very specific methods, such as After Action Reviews or Decision Diaries, to more general approaches, such as Bridging Mechanisms. We therefore expect this section to finish as '101 Best Practices in KM'. KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCE The oversight and governance for knowledge management. Governance. Governance is the primary focus for addressing the top layer of our KM capabilities model.It sets the principles and framework within which all the components of a KM programme fit. 1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. ORGANIZING FOR KM: ROLES, STRUCTURES AND SKILLS The complete set of skills needed to deliver KM is in three broad groups - general business and management skills, specific knowledge and information management skills, and interpersonal and communication skills. Consultancy TFPL developed a KM skills map that defines six main groups: 1. Strategic and business - includes business planning,risk
KNOW-ALL 10: KNOWLEDGE MANAGEMENT ASSESSMENT (DAVID SKYRME Know-All 10: A Quick KM Assessment. This set of ten questions provides a quick check of where your organization is along ten critical success dimensions. Rate your organization (or part of it) on a score 0 to 10, where 0 is doing nothing at all, and 10 is world-class. We suggest that several people from different groups do this, then come THE KNOWLEDGE ASSET (DAVID SKYRME ASSOCIATES) It is some combination of context sensing, personal memory and cognitive processes. Measuring the knowledge asset, therefore, means putting a value on people, both as individuals and more importantly on their collective capability, and other factors such as the embedded intelligence in an organisation's computer systems. KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with ARTICLES ON KNOWLEDGE MANAGEMENT Full Article. 'Creating a World Trade of Ideas: A Global Knowledge Innovation Infrastructure', with Debra M. Amidon, Knowledge Management, Vol 2, No. 7, pp.17-20 (April 1999). 'Building Communities at the 1998 Knowledge Summit: Oxymorons and healthy cynicism', Knowledge Management Review, p.6, (January/February 1999). OriginalArticle.
KNOWLEDGE MANAGEMENT TECHNIQUES Creativity Techniques - not just brainstorming but 50+ ways to stimulate creativity. Creative abrasion - generating discussion through challenge and opposing views. Research / Analysis - new knowledge from experimentation and data analysis. Simulation / Modelling - modelling systems to gain better insights. Skilful dialogue - a structured way DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY KM Strategy. Information from the audit should provide a good indication of leverage points for KM. These are likely to be two or three of the 'levers' described in The Essence of Knowledge Management.What the strategy has to do is to develop these into anactionable plan.
BEST PRACTICES IN KNOWLEDGE MANAGEMENT KM Tools and Techniques. Our in-depth analysis of KM in practice has identified some 100 different techniques in use. These range from very specific methods, such as After Action Reviews or Decision Diaries, to more general approaches, such as Bridging Mechanisms. We therefore expect this section to finish as '101 Best Practices in KM'. KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCE The oversight and governance for knowledge management. Governance. Governance is the primary focus for addressing the top layer of our KM capabilities model.It sets the principles and framework within which all the components of a KM programme fit. KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. ORGANIZING FOR KM: ROLES, STRUCTURES AND SKILLS The complete set of skills needed to deliver KM is in three broad groups - general business and management skills, specific knowledge and information management skills, and interpersonal and communication skills. Consultancy TFPL developed a KM skills map that defines six main groups: 1. Strategic and business - includes business planning,risk
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large THE KNOWLEDGE ASSET (DAVID SKYRME ASSOCIATES) It is some combination of context sensing, personal memory and cognitive processes. Measuring the knowledge asset, therefore, means putting a value on people, both as individuals and more importantly on their collective capability, and other factors such as the embedded intelligence in an organisation's computer systems. KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with ARTICLES ON KNOWLEDGE MANAGEMENT Full Article. 'Creating a World Trade of Ideas: A Global Knowledge Innovation Infrastructure', with Debra M. Amidon, Knowledge Management, Vol 2, No. 7, pp.17-20 (April 1999). 'Building Communities at the 1998 Knowledge Summit: Oxymorons and healthy cynicism', Knowledge Management Review, p.6, (January/February 1999). OriginalArticle.
KNOWLEDGE MANAGEMENT TECHNIQUES Creativity Techniques - not just brainstorming but 50+ ways to stimulate creativity. Creative abrasion - generating discussion through challenge and opposing views. Research / Analysis - new knowledge from experimentation and data analysis. Simulation / Modelling - modelling systems to gain better insights. Skilful dialogue - a structured way DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY KM Strategy. Information from the audit should provide a good indication of leverage points for KM. These are likely to be two or three of the 'levers' described in The Essence of Knowledge Management.What the strategy has to do is to develop these into anactionable plan.
BEST PRACTICES IN KNOWLEDGE MANAGEMENT KM Tools and Techniques. Our in-depth analysis of KM in practice has identified some 100 different techniques in use. These range from very specific methods, such as After Action Reviews or Decision Diaries, to more general approaches, such as Bridging Mechanisms. We therefore expect this section to finish as '101 Best Practices in KM'. KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCE The oversight and governance for knowledge management. Governance. Governance is the primary focus for addressing the top layer of our KM capabilities model.It sets the principles and framework within which all the components of a KM programme fit. KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. ORGANIZING FOR KM: ROLES, STRUCTURES AND SKILLS The complete set of skills needed to deliver KM is in three broad groups - general business and management skills, specific knowledge and information management skills, and interpersonal and communication skills. Consultancy TFPL developed a KM skills map that defines six main groups: 1. Strategic and business - includes business planning,risk
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large THE KNOWLEDGE ASSET (DAVID SKYRME ASSOCIATES) It is some combination of context sensing, personal memory and cognitive processes. Measuring the knowledge asset, therefore, means putting a value on people, both as individuals and more importantly on their collective capability, and other factors such as the embedded intelligence in an organisation's computer systems. KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGYSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with ARTICLES ON KNOWLEDGE MANAGEMENT Full Article. 'Creating a World Trade of Ideas: A Global Knowledge Innovation Infrastructure', with Debra M. Amidon, Knowledge Management, Vol 2, No. 7, pp.17-20 (April 1999). 'Building Communities at the 1998 Knowledge Summit: Oxymorons and healthy cynicism', Knowledge Management Review, p.6, (January/February 1999). OriginalArticle.
KNOWLEDGE MANAGEMENT TECHNIQUES Creativity Techniques - not just brainstorming but 50+ ways to stimulate creativity. Creative abrasion - generating discussion through challenge and opposing views. Research / Analysis - new knowledge from experimentation and data analysis. Simulation / Modelling - modelling systems to gain better insights. Skilful dialogue - a structured way DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY KM Strategy. Information from the audit should provide a good indication of leverage points for KM. These are likely to be two or three of the 'levers' described in The Essence of Knowledge Management.What the strategy has to do is to develop these into anactionable plan.
BEST PRACTICES IN KNOWLEDGE MANAGEMENT KM Tools and Techniques. Our in-depth analysis of KM in practice has identified some 100 different techniques in use. These range from very specific methods, such as After Action Reviews or Decision Diaries, to more general approaches, such as Bridging Mechanisms. We therefore expect this section to finish as '101 Best Practices in KM'. KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCE The oversight and governance for knowledge management. Governance. Governance is the primary focus for addressing the top layer of our KM capabilities model.It sets the principles and framework within which all the components of a KM programme fit. KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. ORGANIZING FOR KM: ROLES, STRUCTURES AND SKILLS The complete set of skills needed to deliver KM is in three broad groups - general business and management skills, specific knowledge and information management skills, and interpersonal and communication skills. Consultancy TFPL developed a KM skills map that defines six main groups: 1. Strategic and business - includes business planning,risk
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large THE KNOWLEDGE ASSET (DAVID SKYRME ASSOCIATES) It is some combination of context sensing, personal memory and cognitive processes. Measuring the knowledge asset, therefore, means putting a value on people, both as individuals and more importantly on their collective capability, and other factors such as the embedded intelligence in an organisation's computer systems. KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCESEE MORE ON SKYRME.COM THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM STANDARDS: DO WE NEED THEM? SOME PRINCIPLES OF INFORMATION MANAGEMENT DAVID J. … SOME PRINCIPLES OF INFORMATION MANAGEMENT David J. Skyrme The Context Information Management = managing information in operational andstrategic processes
KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCESEE MORE ON SKYRME.COM THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THESEE MORE ONSKYRME.COM
1.1 THE EVOLUTION OF KNOWLEDGE MANAGEMENT Knowledge Management: Approaches and Policies Dr David J. Skyrme, David Skyrme Associates Limited, Highclere, England Abstract Knowledge management is now a well-established discipline in many large KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KM STANDARDS: DO WE NEED THEM? SOME PRINCIPLES OF INFORMATION MANAGEMENT DAVID J. … SOME PRINCIPLES OF INFORMATION MANAGEMENT David J. Skyrme The Context Information Management = managing information in operational andstrategic processes
KM BASICS: 10 FACTS AND MYTHS Despite the growing variety of KM tools and infrastructures (such as intranets) that are available, the critical success factors are 1) strong linkage to business needs; 2) People (human interface, individual styles and user characteristics) and 3) Processes e.g. seamless integration with KNOWLEDGE MANAGEMENT TECHNIQUES Creativity Techniques - not just brainstorming but 50+ ways to stimulate creativity. Creative abrasion - generating discussion through challenge and opposing views. Research / Analysis - new knowledge from experimentation and data analysis. Simulation / Modelling - modelling systems to gain better insights. Skilful dialogue - a structured way KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCE The oversight and governance for knowledge management. Governance. Governance is the primary focus for addressing the top layer of our KM capabilities model.It sets the principles and framework within which all the components of a KM programme fit. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY KM Strategy. Information from the audit should provide a good indication of leverage points for KM. These are likely to be two or three of the 'levers' described in The Essence of Knowledge Management.What the strategy has to do is to develop these into anactionable plan.
WEBSITE CHECK LIST (DAVID SKYRME ASSOCIATES) This website check list is a high-level check list of activities to include in your project plan. A successful web development requires attention to several strands of activity, an in particular the organization of information and changes in origanization and businessprocesses.
KNOWLEDGE MANAGEMENT: MEASUREMENT Measures used to evaluate knowledge management. Measurement. This page gives an overview of measurement and review methods used for the evaluation of a knowledge management programme. ORGANIZING FOR KM: ROLES, STRUCTURES AND SKILLS The complete set of skills needed to deliver KM is in three broad groups - general business and management skills, specific knowledge and information management skills, and interpersonal and communication skills. Consultancy TFPL developed a KM skills map that defines six main groups: 1. Strategic and business - includes business planning,risk
KM CONCEPT: KNOWLEDGE CONVERSION PROCESSES AND THE Knowledge Conversion and the Knowledge Spiral. As noted in the Essence of Knowledge Management, managing knowledge means dealing with both tacit and explicit knowledge.One of the challenges is deciding how best to share tacit knowledge: what to share through tacit-to-tacit (person-to-person) processes, and what to convert to explicit knowledge, so that it more easily transferable. KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KNOWLEDGE MANAGEMENT 17 A specialist company in water treatment, with focus on solutions not products. Starting point here was realising the importance oftacit knowledge:
DAVID SKYRME ASSOCIATES Sustainability and Knowledge. Welcome to my two websites - sustainabilityknowledge.com and kmknowledge.com, bringing you knowledge and insights into two important challenges facing individuals, organizations and society: Sustainability - addressing climate change, depletion of natural resources, waste, pollution, increasing population etc. and how individuals, organizations andgovernments can
KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. ORGANIZING FOR KM: ROLES, STRUCTURES AND SKILLSSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCESEE MORE ON SKYRME.COMKNOWLEDGE BASE EXAMPLESKNOWLEDGE BASE PROGRAMKNOWLEDGE BASE PROGRAMKNOWLEDGE BASE SOFTWARE THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGEEXAMPLE OF EXPLICIT KNOWLEDGEEXPLICIT AND TACIT KNOWLEDGEWHAT IS EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KNOWLEDGE MANAGEMENT: OXYMORON OR DYNAMIC DUO (ARTICLE)SEE MORE ONSKYRME.COM
DAVID SKYRME ASSOCIATES Sustainability and Knowledge. Welcome to my two websites - sustainabilityknowledge.com and kmknowledge.com, bringing you knowledge and insights into two important challenges facing individuals, organizations and society: Sustainability - addressing climate change, depletion of natural resources, waste, pollution, increasing population etc. and how individuals, organizations andgovernments can
KM BASICS: 10 FACTS AND MYTHS KNOWLEDGE MANAGEMENT BENEFITS TREE (DAVID SKYRME ASSOCIATES) A benefits tree is a simple but effective tool for showing interdependencies between different types of benefit. Many senior executives want a clear understanding of the 'bottom line' benefits of knowledge management before they invest. ORGANIZING FOR KM: ROLES, STRUCTURES AND SKILLSSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCESEE MORE ON SKYRME.COMKNOWLEDGE BASE EXAMPLESKNOWLEDGE BASE PROGRAMKNOWLEDGE BASE PROGRAMKNOWLEDGE BASE SOFTWARE THE EVOLUTION OF KNOWLEDGE MANAGEMENT?SEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT STAKEHOLDER ANALYSISSEE MORE ON SKYRME.COM KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. KM CONCEPT: TACIT AND EXPLICIT KNOWLEDGEEXAMPLE OF EXPLICIT KNOWLEDGEEXPLICIT AND TACIT KNOWLEDGEWHAT IS EXPLICIT KNOWLEDGE The explicit knowledge for this might be a set of instructions along the lines of: 1. Stand besides your bike, hold both the handlebars and look forward. 2. Walk briskly forward or run a few paces taking the bike with you. 3. Now mount the bike, putting one foot on each pedal.4.
KNOWLEDGE MANAGEMENT: OXYMORON OR DYNAMIC DUO (ARTICLE)SEE MORE ONSKYRME.COM
DAVID SKYRME ASSOCIATES Sustainability and Knowledge. Welcome to my two websites - sustainabilityknowledge.com and kmknowledge.com, bringing you knowledge and insights into two important challenges facing individuals, organizations and society: Sustainability - addressing climate change, depletion of natural resources, waste, pollution, increasing population etc. and how individuals, organizations andgovernments can
ARTICLES ON KNOWLEDGE MANAGEMENT Full Article. 'Creating a World Trade of Ideas: A Global Knowledge Innovation Infrastructure', with Debra M. Amidon, Knowledge Management, Vol 2, No. 7, pp.17-20 (April 1999). 'Building Communities at the 1998 Knowledge Summit: Oxymorons and healthy cynicism', Knowledge Management Review, p.6, (January/February 1999). OriginalArticle.
KNOWLEDGE MANAGEMENT: THE ROADMAP TO SUCCESS The key to successful implementation of KM is that a holistic approach is taken. Too frequently KM initiatives are IT-led. Our holistic approach is an alignment of four dimensions - the business, human factors, technology and knowledge, with the business strategy the lead dimension. Our roadmap is divided into the following five phases, with KNOWLEDGE MANAGEMENT ASSESSMENT (DAVID SKYRME ASSOCIATES) The Knowledge Management Assessment provides a diagnosis of your current practices and a benchmark for improvement. Typical situations where it has proved useful are: at the start of a knowledge initiative e.g. following the creation of a knowledge team or teams. following a corporate restructuring or strategic review. KNOWLEDGE MANAGEMENT CASE STUDIES Knowledge Management Case Studies. Since researching and consulting on knowledge management from the mid-1990s, I have collected over 400 examples of knowledge management in practice in organizations large and small around the world. About 30 of these are in-depth case studies from our own research and interviews that have been publishedin our
KNOWLEDGE MANAGEMENT ROADMAP: GOVERNANCE The oversight and governance for knowledge management. Governance. Governance is the primary focus for addressing the top layer of our KM capabilities model.It sets the principles and framework within which all the components of a KM programme fit. DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY KM Strategy. Information from the audit should provide a good indication of leverage points for KM. These are likely to be two or three of the 'levers' described in The Essence of Knowledge Management.What the strategy has to do is to develop these into anactionable plan.
WEBSITE CHECK LIST (DAVID SKYRME ASSOCIATES) This website check list is a high-level check list of activities to include in your project plan. A successful web development requires attention to several strands of activity, an in particular the organization of information and changes in origanization and businessprocesses.
KNOWLEDGE MANAGEMENT ROADMAP: ICT PROJECTS AND STANDARDS ICT Projects. Invariably introducing - or improving - an orgnization's knowledge management capabilities places demands on information and communications technology. The starting points are any deficiencies highlighted by the IT systems and infrastructure assessment, needs emerging from the knowledge audit, and the demands of the KM strategy. KNOWLEDGE MANAGEMENT: OXYMORON OR DYNAMIC DUO (ARTICLE) There is a shift of emphasis from knowledge management to knowledge creation and innovation. If one makes this shift, then we are talking not of knowledge management but of knowledge leadership and there is no oxymoron. Knowledge and leadership are truly a dynamic duo for the future that will go beyond the immediate fad of knowledge management.* HOME
* KNOWLEDGE MANAGEMENT* SUSTAINABILITY
* ABOUT US
SUSTAINABILITY AND KNOWLEDGE Welcome to my two websites - SUSTAINABILITYKNOWLEDGE.COMand KMKNOWLEDGE.COM
, bringing you knowledge and insights into two important challenges facing individuals, organizations andsociety:
* SUSTAINABILITY - addressing climate change, depletion of natural resources, waste, pollution, increasing population etc. and how individuals, organizations and governments can develop sustainable strategies and practices. * KNOWLEDGE MANAGEMENT - creating, managing and enhancing our knowledge to develop more competitive and sustainable economies, businesses and lifestyles. Developing these new websites is a long-term 'retirement' project. The first phase of the updated KM website went live in 2011. Content that has not been updated is at the KM archive website . The panel on the right takes you into relevant sectionsof both websites.
I look forward to providing you with quality content on these two important topics over the coming years.David Skyrme
Highclere, England
-------------------------KM BASICS
New to knowledge management or just brushing up your KM knowledge? Our new KM Basics section gives a general overview of knowledge management, including the business rationale , core concepts , KM evolution and a glossaryIS IT DELIVERING?
An article that assesses the contribution of information technology in KM programmes. One of several new articles published for the first time on this website. See full list of articlesYOUR KM ROADMAP
Getting stuck into a knowledge management? Then this route map will help you succeed in your journey. It covers the four main dimensions of KM - strategy/process, information/knowledge, human/organizational and technology - and takes you through various stages from the drivers , assessment , development, deployment and
evaluation .
This section also covers ten key themes and personal , team and policytoolkits .
LATEST UPDATE (JULY 2015)THE 7 AGES OF IKM
A review of the evolution of Information and Knowledge Management over the last two decades. Based on a presentation given on the 21st anniversary of the IKM networking group NetIKX. Download article (6 pages: PDF)IN OTHER SECTIONS
KM Case Studies - the first three case studies from our database of over 100 Teleworking - achieving the business benefits - flexible working comes of age (PDF format) Tacit and Explicit knowledge? - a spectrum of different knowledge types Meaningful measures - developing measurementsystems for KM
KM Courses - links to some degree and masterslevel KM courses
Making the Case for Knowledge Management: As Simple as ABC? - ways to justify investment in KM (PDFformat)
KM maturity - where are you on the KMmaturity curve
SUSTAINABILITY
Coming later, the knowledge on ...* climate change
* energy choices
* natural resources
* bio diversity
* low carbon economy * product footprints* waste & recycling
* green buildings
* food security
* sustainability strategies * green policies & taxation .. and more topics on the challenges of creating a sustainable futureKM KNOWLEDGE
The source of knowledge for knowledge management ... New and updated content...* km basics
* km roadmap
* km themes
* km articles
* km presentations
* km resources
Additional content in our KM archive...* archive home
* insights
* newsletter
* musings (blog)
* k-guides
* site guide
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