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SIM ONLY DEALS
Data add-ons that make sense. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying additional data when you really need it. Our add-ons also never expire - as long as you have a live pay-monthly SIM, your data is thereDASHBOARD | SMARTY
SMARTY is a new SIM-only mobile network that’s built to be fair, transparent and smart. 5G IS COMING TO SMARTY 5G yippee! Improvements all the way. Great news. 5G will be coming to SMARTY. But as these things take time to get right, we’re first going to be upgrading our network’s 3G and 4G services to ensure you have the best coverage possible.ACTIVATING MY SIM
Activate your SIM. Got your SIM? Log in to your account and tap “Activate SIM” to begin your billing month and start using your data, calls & texts. Activation should happen in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. You’ll automatically geta
ROAMING & INTERNATIONAL Roaming & International. Travelling or calling and texting abroad with SMARTY. Pay for what you use. Get what you don’t use back. Travelling abroad International calling. SIMPLE, HONEST MOBILE Save 10% on every SIM with a Group plan. Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving. Manage usage and payments for just 2 plans or up to a total of 8. Save money, time, and stay flexible. Learn more.SIM ONLY DEALS
Data add-ons that make sense. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying additional data when you really need it. Our add-ons also never expire - as long as you have a live pay-monthly SIM, your data is thereDASHBOARD | SMARTY
SMARTY is a new SIM-only mobile network that’s built to be fair, transparent and smart. 5G IS COMING TO SMARTY 5G yippee! Improvements all the way. Great news. 5G will be coming to SMARTY. But as these things take time to get right, we’re first going to be upgrading our network’s 3G and 4G services to ensure you have the best coverage possible.ACTIVATING MY SIM
Activate your SIM. Got your SIM? Log in to your account and tap “Activate SIM” to begin your billing month and start using your data, calls & texts. Activation should happen in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. You’ll automatically geta
ROAMING & INTERNATIONAL Roaming & International. Travelling or calling and texting abroad with SMARTY. Pay for what you use. Get what you don’t use back. Travelling abroad International calling.ACTIVATING MY SIM
Activate your SIM. Got your SIM? Log in to your account and tap “Activate SIM” to begin your billing month and start using your data, calls & texts. Activation should happen in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. You’ll automatically geta
COMPARE OUR TABLET & MOBILE BROADBAND SIM DEALS Extra data at only £1 per GB. All data discount plans are capped, so you’ll never accidentally overspend if you run out of data. But if you find you need any extra, it’s super easy to add more at a rate of £1 per GB. Data add-ons also never expire. As long as you PAY AS YOU GO SIM DEALS At SMARTY, we believe in data add-ons at fair prices. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying extra data when you really need it. Our add-ons also never expire – as long as you have a live pay-monthlySIM
CONTACT US - FAQ
Simply contact your previous network provider or text 'PAC' to 65075 to get a code valid for 30 days. This won’t disrupt your service. We’ll walk you through steps to enter this code to transfer the phone number you want to keep.DASHBOARD | SMARTY
SMARTY is a new SIM-only mobile network that’s built to be fair, transparent and smart. ROAMING & INTERNATIONAL Travelling outside the EU. Pay as you go. Get what you don ' t use back. Buy "Out of plan" add-ons, then pay as you go. You only pay for what you use, and not a penny more. If you don’t use all your "Out of plan" add-ons, you can choose to put that money towards your next month. Check the costs where you ' MY SIM IS NOT WORKING 2. Turn your phone off and take the SIM out of your device. Put it back in again and turn your phone back on. 3. Check you’re using a 3G or 4G compatible device. See this article for checking that your device is 3G or 4G. 4. Check that your phone is not locked to yourprevious network.
PARENTAL RESTRICTIONS Take me to my parental restrictions settings. If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on. Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to getupdated. If your
PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
SIMPLE, HONEST MOBILE Save 10% on every SIM with a Group plan. Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving. Manage usage and payments for just 2 plans or up to a total of 8. Save money, time, and stay flexible. Learn more.SIM ONLY DEALS
Data add-ons that make sense. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying additional data when you really need it. Our add-ons also never expire - as long as you have a live pay-monthly SIM, your data is thereDASHBOARD | SMARTY
SMARTY is a new SIM-only mobile network that’s built to be fair, transparent and smart. 5G IS COMING TO SMARTY 5G yippee! Improvements all the way. Great news. 5G will be coming to SMARTY. But as these things take time to get right, we’re first going to be upgrading our network’s 3G and 4G services to ensure you have the best coverage possible.ACTIVATING MY SIM
Activate your SIM. Got your SIM? Log in to your account and tap “Activate SIM” to begin your billing month and start using your data, calls & texts. Activation should happen in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. You’ll automatically geta
MY SIM IS NOT WORKING 2. Turn your phone off and take the SIM out of your device. Put it back in again and turn your phone back on. 3. Check you’re using a 3G or 4G compatible device. See this article for checking that your device is 3G or 4G. 4. Check that your phone is not locked to yourprevious network.
USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
SETTING UP VOICEMAIL When you’ve activated your SIM card and your phone is up and running, don’t forget to make sure that your voicemail is working okay. Dial 123, choose a PIN, select # and confirm. After recording your name, you’ll be asked to record a message that callers will hear when you don’t answer. You can change your message whenever youwant.
PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
CHANGING YOUR CALL ID SETTINGS Changing your Call ID settings. If you’re trying to change your call ID settings but your device isn’t allowing you to, we have some handy codes that you can add in front of the number you’re calling to enable and disable your caller ID: To deactivate call ID and hideyour
SIMPLE, HONEST MOBILE Save 10% on every SIM with a Group plan. Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving. Manage usage and payments for just 2 plans or up to a total of 8. Save money, time, and stay flexible. Learn more.SIM ONLY DEALS
Data add-ons that make sense. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying additional data when you really need it. Our add-ons also never expire - as long as you have a live pay-monthly SIM, your data is thereDASHBOARD | SMARTY
SMARTY is a new SIM-only mobile network that’s built to be fair, transparent and smart. 5G IS COMING TO SMARTY 5G yippee! Improvements all the way. Great news. 5G will be coming to SMARTY. But as these things take time to get right, we’re first going to be upgrading our network’s 3G and 4G services to ensure you have the best coverage possible.ACTIVATING MY SIM
Activate your SIM. Got your SIM? Log in to your account and tap “Activate SIM” to begin your billing month and start using your data, calls & texts. Activation should happen in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. You’ll automatically geta
MY SIM IS NOT WORKING 2. Turn your phone off and take the SIM out of your device. Put it back in again and turn your phone back on. 3. Check you’re using a 3G or 4G compatible device. See this article for checking that your device is 3G or 4G. 4. Check that your phone is not locked to yourprevious network.
USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
SETTING UP VOICEMAIL When you’ve activated your SIM card and your phone is up and running, don’t forget to make sure that your voicemail is working okay. Dial 123, choose a PIN, select # and confirm. After recording your name, you’ll be asked to record a message that callers will hear when you don’t answer. You can change your message whenever youwant.
PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
CHANGING YOUR CALL ID SETTINGS Changing your Call ID settings. If you’re trying to change your call ID settings but your device isn’t allowing you to, we have some handy codes that you can add in front of the number you’re calling to enable and disable your caller ID: To deactivate call ID and hideyour
PAY AS YOU GO SIM DEALS At SMARTY, we believe in data add-ons at fair prices. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying extra data when you really need it. Our add-ons also never expire – as long as you have a live pay-monthlySIM
TRAVELLING IN THE EU Use your SMARTY plan anywhere in the EU. Data comes out of your monthly allowance. Calls and Texts are unlimited. Please refer to our Fair Use Policy. Check if the country you ' re travelling to is in the list: Austria. Belgium. Bulgaria. Comoros & Mayotte. HOW DO I LEAVE SMARTY? We're sad to see you go. If there's anything we can do to help or learn from, please don't hesitate to contact our customer support team. 👀 Don’t forget, you can always pause your plan temporarily if you’re unsure about leaving.. Pro tip: Whilst you decide, find out the credit balance you will lose if you leave by texting INFO along with your Date of Birth (ddmmyy) to 85075, e.g. INFO USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
MY SIM IS NOT WORKING 2. Turn your phone off and take the SIM out of your device. Put it back in again and turn your phone back on. 3. Check you’re using a 3G or 4G compatible device. See this article for checking that your device is 3G or 4G. 4. Check that your phone is not locked to yourprevious network.
PARENTAL RESTRICTIONS Take me to my parental restrictions settings. If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on. Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to getupdated. If your
CHANGING YOUR CALL ID SETTINGS Changing your Call ID settings. If you’re trying to change your call ID settings but your device isn’t allowing you to, we have some handy codes that you can add in front of the number you’re calling to enable and disable your caller ID: To deactivate call ID and hideyour
WINDOWS APN SETTINGS To get to your APN settings, you'll need to go to: Settings. Network & wireless. Mobile & SIM. If Data connection is disabled, enable Data connection. If Data connection is enabled, go to the next step. SIM settings. Choose Add an Internet APN. SETTING UP CALL FORWARDING Setting up Call Forwarding. Written by Becks. Updated over a week ago. If you need to set-up call forwarding, and are having trouble doing so with your device, you can set it using the short-codes below, followed by the number you wish to forward to: CONNECTING TO THE LONDON UNDERGROUND WIFI NETWORK Connecting to the London Underground WiFi network. Here's the lowdown on connecting to WiFi on the tube. At the moment, you can't connect to the London Underground WiFi network with SMARTY. Should this situation change, we’ll let you know. SIMPLE, HONEST MOBILE Save 10% on every SIM with a Group plan. Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving. Manage usage and payments for just 2 plans or up to a total of 8. Save money, time, and stay flexible. Learn more.SIM ONLY DEALS
Data add-ons that make sense. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying additional data when you really need it. Our add-ons also never expire - as long as you have a live pay-monthly SIM, your data is thereDASHBOARD | SMARTY
SMARTY is a new SIM-only mobile network that’s built to be fair, transparent and smart. 5G IS COMING TO SMARTY 5G yippee! Improvements all the way. Great news. 5G will be coming to SMARTY. But as these things take time to get right, we’re first going to be upgrading our network’s 3G and 4G services to ensure you have the best coverage possible. TRAVELLING IN THE EU Use your SMARTY plan anywhere in the EU. Data comes out of your monthly allowance. Calls and Texts are unlimited. Please refer to our Fair Use Policy. Check if the country you ' re travelling to is in the list: Austria. Belgium. Bulgaria. Comoros & Mayotte. USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
SETTING UP VOICEMAIL When you’ve activated your SIM card and your phone is up and running, don’t forget to make sure that your voicemail is working okay. Dial 123, choose a PIN, select # and confirm. After recording your name, you’ll be asked to record a message that callers will hear when you don’t answer. You can change your message whenever youwant.
PARENTAL RESTRICTIONS Take me to my parental restrictions settings. If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on. Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to getupdated. If your
SIGNAL ISSUES AND DROPPED CALLS Check your coverage here. Take a look at our Help Centre for advice. If you still have a problem, contact us via web chat. Our web chat is available 8am-8pm, 7 days a week. PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
SIMPLE, HONEST MOBILE Save 10% on every SIM with a Group plan. Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving. Manage usage and payments for just 2 plans or up to a total of 8. Save money, time, and stay flexible. Learn more.SIM ONLY DEALS
Data add-ons that make sense. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying additional data when you really need it. Our add-ons also never expire - as long as you have a live pay-monthly SIM, your data is thereDASHBOARD | SMARTY
SMARTY is a new SIM-only mobile network that’s built to be fair, transparent and smart. 5G IS COMING TO SMARTY 5G yippee! Improvements all the way. Great news. 5G will be coming to SMARTY. But as these things take time to get right, we’re first going to be upgrading our network’s 3G and 4G services to ensure you have the best coverage possible. TRAVELLING IN THE EU Use your SMARTY plan anywhere in the EU. Data comes out of your monthly allowance. Calls and Texts are unlimited. Please refer to our Fair Use Policy. Check if the country you ' re travelling to is in the list: Austria. Belgium. Bulgaria. Comoros & Mayotte. USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
SETTING UP VOICEMAIL When you’ve activated your SIM card and your phone is up and running, don’t forget to make sure that your voicemail is working okay. Dial 123, choose a PIN, select # and confirm. After recording your name, you’ll be asked to record a message that callers will hear when you don’t answer. You can change your message whenever youwant.
PARENTAL RESTRICTIONS Take me to my parental restrictions settings. If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on. Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to getupdated. If your
SIGNAL ISSUES AND DROPPED CALLS Check your coverage here. Take a look at our Help Centre for advice. If you still have a problem, contact us via web chat. Our web chat is available 8am-8pm, 7 days a week. PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
ACTIVATING MY SIM
Activate your SIM. Got your SIM? Log in to your account and tap “Activate SIM” to begin your billing month and start using your data, calls & texts. Activation should happen in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. You’ll automatically geta
ROAMING & INTERNATIONAL Travelling outside the EU. Pay as you go. Get what you don ' t use back. Buy "Out of plan" add-ons, then pay as you go. You only pay for what you use, and not a penny more. If you don’t use all your "Out of plan" add-ons, you can choose to put that money towards your next month. Check the costs where you ' USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
HOW DO I LEAVE SMARTY? We're sad to see you go. If there's anything we can do to help or learn from, please don't hesitate to contact our customer support team. 👀 Don’t forget, you can always pause your plan temporarily if you’re unsure about leaving.. Pro tip: Whilst you decide, find out the credit balance you will lose if you leave by texting INFO along with your Date of Birth (ddmmyy) to 85075, e.g. INFO SIGNAL ISSUES AND DROPPED CALLS Check your coverage here. Take a look at our Help Centre for advice. If you still have a problem, contact us via web chat. Our web chat is available 8am-8pm, 7 days a week.SMARTY HELP CENTRE
Network and service. Network upgrades, WiFi Calling, and troubleshooting network related issues. 11 articles in this collection. Written by Gill, Nick Bishop, and Poppy. PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
PARENTAL RESTRICTIONS Take me to my parental restrictions settings. If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on. Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to getupdated. If your
CHANGING YOUR CALL ID SETTINGS Changing your Call ID settings. If you’re trying to change your call ID settings but your device isn’t allowing you to, we have some handy codes that you can add in front of the number you’re calling to enable and disable your caller ID: To deactivate call ID and hideyour
CONNECTING TO THE LONDON UNDERGROUND WIFI NETWORK Connecting to the London Underground WiFi network. Here's the lowdown on connecting to WiFi on the tube. At the moment, you can't connect to the London Underground WiFi network with SMARTY. Should this situation change, we’ll let you know. SIMPLE, HONEST MOBILE Save 10% on every SIM with a Group plan. Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving. Manage usage and payments for just 2 plans or up to a total of 8. Save money, time, and stay flexible. Learn more.DASHBOARD | SMARTY
SMARTY is a new SIM-only mobile network that’s built to be fair, transparent and smart.SIM ONLY DEALS
Data add-ons that make sense. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying additional data when you really need it. Our add-ons also never expire - as long as you have a live pay-monthly SIM, your data is there 5G IS COMING TO SMARTY 5G yippee! Improvements all the way. Great news. 5G will be coming to SMARTY. But as these things take time to get right, we’re first going to be upgrading our network’s 3G and 4G services to ensure you have the best coverage possible. TRAVELLING IN THE EU Use your SMARTY plan anywhere in the EU. Data comes out of your monthly allowance. Calls and Texts are unlimited. Please refer to our Fair Use Policy. Check if the country you ' re travelling to is in the list: Austria. Belgium. Bulgaria. Comoros & Mayotte. USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
PARENTAL RESTRICTIONS Take me to my parental restrictions settings. If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on. Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to getupdated. If your
SETTING UP VOICEMAIL When you’ve activated your SIM card and your phone is up and running, don’t forget to make sure that your voicemail is working okay. Dial 123, choose a PIN, select # and confirm. After recording your name, you’ll be asked to record a message that callers will hear when you don’t answer. You can change your message whenever youwant.
SIGNAL ISSUES AND DROPPED CALLS Check your coverage here. Take a look at our Help Centre for advice. If you still have a problem, contact us via web chat. Our web chat is available 8am-8pm, 7 days a week. PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
SIMPLE, HONEST MOBILE Save 10% on every SIM with a Group plan. Whether you’re bringing your family accounts together or adding an extra SIM for your tablet, get a SMARTY Group plan and start saving. Manage usage and payments for just 2 plans or up to a total of 8. Save money, time, and stay flexible. Learn more.DASHBOARD | SMARTY
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Data add-ons that make sense. If you run out of data during the month, an add-on will cost just £1 per GB. This is the same amount you pay for data in your usual plan, so you’re not getting stung for buying additional data when you really need it. Our add-ons also never expire - as long as you have a live pay-monthly SIM, your data is there 5G IS COMING TO SMARTY 5G yippee! Improvements all the way. Great news. 5G will be coming to SMARTY. But as these things take time to get right, we’re first going to be upgrading our network’s 3G and 4G services to ensure you have the best coverage possible. TRAVELLING IN THE EU Use your SMARTY plan anywhere in the EU. Data comes out of your monthly allowance. Calls and Texts are unlimited. Please refer to our Fair Use Policy. Check if the country you ' re travelling to is in the list: Austria. Belgium. Bulgaria. Comoros & Mayotte. USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
PARENTAL RESTRICTIONS Take me to my parental restrictions settings. If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on. Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to getupdated. If your
SETTING UP VOICEMAIL When you’ve activated your SIM card and your phone is up and running, don’t forget to make sure that your voicemail is working okay. Dial 123, choose a PIN, select # and confirm. After recording your name, you’ll be asked to record a message that callers will hear when you don’t answer. You can change your message whenever youwant.
SIGNAL ISSUES AND DROPPED CALLS Check your coverage here. Take a look at our Help Centre for advice. If you still have a problem, contact us via web chat. Our web chat is available 8am-8pm, 7 days a week. PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
ACTIVATING MY SIM
Activate your SIM. Got your SIM? Log in to your account and tap “Activate SIM” to begin your billing month and start using your data, calls & texts. Activation should happen in just a few minutes, but could take up to 2 hours. We’ll send you an email and a text to your SMARTY SIM when your SIM is activated. You’ll automatically geta
ROAMING & INTERNATIONAL Travelling outside the EU. Pay as you go. Get what you don ' t use back. Buy "Out of plan" add-ons, then pay as you go. You only pay for what you use, and not a penny more. If you don’t use all your "Out of plan" add-ons, you can choose to put that money towards your next month. Check the costs where you ' USING THE INTERNET AFTER YOU’VE JOINED SMARTY Normally, when you join SMARTY, all your settings will update automatically and everything should work fine. However, if you can’t access the internet when you’ve got available data (yet you can still make calls), let’s check your Access Point Name (APN)settings.
MY SIM IS NOT WORKING 2. Turn your phone off and take the SIM out of your device. Put it back in again and turn your phone back on. 3. Check you’re using a 3G or 4G compatible device. See this article for checking that your device is 3G or 4G. 4. Check that your phone is not locked to yourprevious network.
SMARTY HELP CENTRE
Network and service. Network upgrades, WiFi Calling, and troubleshooting network related issues. 11 articles in this collection. Written by Gill, Nick Bishop, and Poppy. SIGNAL ISSUES AND DROPPED CALLS Check your coverage here. Take a look at our Help Centre for advice. If you still have a problem, contact us via web chat. Our web chat is available 8am-8pm, 7 days a week. PROBLEMS WITH SENDING TEXT MESSAGES Fire up the keypad and dial *#5005*7672#. You should be able to see the current text service centre number. The number should be: +447782000800. If it needs changing, enter **5005*7672*447782000800* and tap call. You should see a message that says Setting succeeded, Service Address, No Address. Select Dismiss, then restart your iPhoneand
PARENTAL RESTRICTIONS Take me to my parental restrictions settings. If you ever want to block adult content on your phone again, simply head back to your dashboard and turn the filter back on. Whether you’re turning the filter on or off, it’ll take a few minutes for your SIM to getupdated. If your
CHANGING YOUR CALL ID SETTINGS Changing your Call ID settings. If you’re trying to change your call ID settings but your device isn’t allowing you to, we have some handy codes that you can add in front of the number you’re calling to enable and disable your caller ID: To deactivate call ID and hideyour
CONNECTING TO THE LONDON UNDERGROUND WIFI NETWORK Connecting to the London Underground WiFi network. Here's the lowdown on connecting to WiFi on the tube. At the moment, you can't connect to the London Underground WiFi network with SMARTY. Should this situation change, we’ll let you know. This app works best with JavaScript enabled. Skip to main contentHome
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We’re here to help you stay safe, healthy and connected during the COVID-19 outbreak OUR ‘JAW ON THE FLOOR’ SIM DEAL SIMPLE, HONEST MOBILE. ALL THE DATA YOU NEED FOR LESS Check your coverage , powered by UNLIMITED CALLS & TEXTS30GB
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DATA DISCOUNT PLANS
GET MONEY BACK FOR UNUSED DATA UNLIMITED CALLS & TEXTS1GB
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Check your coverage , powered byALL PLANS INCLUDE
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1 month plan, cancel anytime*
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WHY CHOOSE SMARTY?
Let's keep it simple COMMITMENT- FREE SIM PLANS 1 month plans. No contracts, no credit checks and no surprises at the end of the month. Cancel or change plans anytime. Pay in advance and enjoy the flexibility. ADD-ONS THAT NEVER EXPIRE If you run out of data, add-ons are £1 per GB - the same as it costs on our Data discount plans. Buy them from your dashboard and keep them until you use every MB. TRULY UNLIMITED CALLS & TEXTS To standard UK landlines and mobiles, and roaming within EU countries. Call and text your friends and family as much as you want. No catch.KEEP YOUR NUMBER
Simply text 'PAC' to 65075 to get a code valid for 30 days. We’ll walk you through steps to enter this code to transfer the phone numberyou want to keep.
GET MONEY BACK.
DATA DISCOUNT PLANS GET MONEY BACK FOR UNUSED DATA AT THE END OF EVERYMONTH.
The way it works is simple. The base cost of our data discount plans is £5, which covers unlimited standard calls, texts and running the network. The rest is simply for data. So we think it’s only fair to take the data you haven’t used and give you money back for it - at the same rate you bought it, £1 per GB. We even calculate using remaining MBs, not GBs.Play
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Each member gets their own plan with no contracts.*
Manage usage and payments for just 2 plans or up to a total of 8.*
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FAQS
HOW’S THE COVERAGE? SMARTY connects to 4G and 3G network wherever it can. SMARTY is not compatible with 2G handsets.Check our coverage
HOW CAN I KEEP MY NUMBER? Simply contact your previous network provider or text 'PAC' to 65075 to get a code valid for 30 days. This won’t disrupt your service. We’ll walk you through steps to enter this code to transfer the phone number you want to keep. Read more about switching HOW MUCH DO ADD-ONS COST? If you run out of data, data add-ons are £1 per GB - the same as it costs on our Data discount plans. To call an 084 or 087 number you can add an “Out of plan” add-on in £5 increments. Add-ons don’texpire.
Read more about add-ons CAN I TETHER WHILE ROAMING? Yes. If you’re travelling in the EU, everything works like home. Data comes out of your monthly allowance or data add-ons. Please seeour price guide
for
information on our Fair Use Policy. Outside the EU, you need to add an “Out of plan” add-on. See the prices where you’re going.
DO ALL PLANS GET MONEY BACK? No. Only Data Discount plans get money back for unused data. Look for the “Money back” icon on Data Discount plans. HOW CAN I CONTACT YOU? The SMARTY team are available to chat online 9am to 5pm, 7 days a week (excluding Christmas and New Year’s Day Bank Holidays). To contact us click the little green icon in the bottom-right to start or go tothe contact us page
for further
information.
HOW DOES CALLING ABROAD WORK? You can now use SMARTY to make calls to other countries from the UK. International calls and texts are taken from your “Out of plan”add-ons.
See the prices where you want to call CAN I USE MY PLAN WHEN I TRAVEL? You can now use your SMARTY plan abroad. In the EU it works like normal up to 20GB. Outside the EU, or to call internationally, you need to add an “Out of plan” add-on. See the prices where you’re going HOW CAN I SAVE WITH A REFERRAL? When you refer friends to SMARTY, you and your friend can each get a free month. After signing up and activating your plan, refer as many friends as you like by sharing your unique referral link - you'll find this in your dashboard. Once they’ve been active for 14 days, you’ll both get email notifications to let you know you have a freemonth ready to go.
CAN I READ MORE ON PRICING? Everything you need to know about our: prices, discounts, offers and add-ons if you’re a customer of ours.See our price guide
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