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START.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. CONTACT US | START.CABARRIEBRANTFORDGUELPHHAMILTONKITCHENERLONDON Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high FIBRE INTERNET THAT'S LIGHTNING FAST, AND LOCAL TO LONDON Home Fibre 250. Download Speed 250 Mbps 250 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. $25 installation fee. Check Availability of Home Fibre 250. Home Fibre 1000. Download Speed 1000 Mbps 1000 MbpsUpload.
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We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. WATCH TV ON THE APPS OF YOUR FAVOURITE CHANNELS Your Start TV account is the passport that lets you watch TV using the apps of your favourite channels, on the go, on any device.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options. We accept credit cards, plus Visa Debit and direct withdrawal online. We cannot accept MasterCard debit at this time. You can pay cash in person at our office 1-700 York Street, London, Ontario. For business customers, terms and invoicing options may also be available. Call us if you have anyTERMS OF SERVICE
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START DIGITAL HOME PHONE... IT’S THE TALK OF THE TOWN Start Digital Home Phone is not your grandfather’s home phone. It’s anything but. In fact, it’ll future-proof how you communicate. Here’s everything you need to know. WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi. WHAT TO LOOK FOR IN A WIRELESS ROUTER The number in the name indicates the theoretical amount of traffic the router can handle, generally in Mbps. For example: A wireless N750 router can handle more local traffic than a wireless N300 router. A wireless AC1200 router will handle more than a wireless N750, etc. The higher the number, the better but don’t buy more than you reallyneed.
HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll needSTART.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highCOMPATIBLE MODEMS
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TERMS OF SERVICE
Services are billed in advance and due on receipt for residential accounts, or due on 30-day terms for business accounts. We accept pre-authorized debit and all major credit cards for recurring payments. Accounts that are more than a month past due may becancelled and
HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll needSTART.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highCOMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
TERMS OF SERVICE
Services are billed in advance and due on receipt for residential accounts, or due on 30-day terms for business accounts. We accept pre-authorized debit and all major credit cards for recurring payments. Accounts that are more than a month past due may becancelled and
START.CA
Set Up Credit Card. Set Up Banking. Make Payment. View Usage. Contact. 1-866-434-5888. Start a Live Chat. Email Us. Personal Solutions. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSUPPORT | START.CA
Having an issue with your internet connection, digital phone or other Start.ca service? Visit our database of helpful support items for in-depth (but easy to understand) FAST, FIBRE INTERNET FOR LONDON, ONTARIO London, say hello to lightning-fast fibre internet. Start.ca fibre internet represents the future. It’s up to 100X faster than cable internet and it is the most reliable type of internet out there.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. TV SUPPORT | START.CA If the remote is unpaired, then you will want to follow these steps: Press “Home” to go to the home screen. Use the arrow keys on the remote to navigate to the “Settings” icon – a gear icon in the top right corner of the home screen. Press “OK”. Use the arrow keys on the remote to navigate to “start.ca Remote”. Press“OK”.
HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware. WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll needSTART.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highCOMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
TERMS OF SERVICE
Services are billed in advance and due on receipt for residential accounts, or due on 30-day terms for business accounts. We accept pre-authorized debit and all major credit cards for recurring payments. Accounts that are more than a month past due may becancelled and
HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll needSTART.CA LIVECHAT
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSTART.CA LIVECHAT
To best serve you, please tell us your name, email and what you would like to discuss. Tap or click the Start Chat button and we'll get started as quickly as possible. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highCOMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
TERMS OF SERVICE
Services are billed in advance and due on receipt for residential accounts, or due on 30-day terms for business accounts. We accept pre-authorized debit and all major credit cards for recurring payments. Accounts that are more than a month past due may becancelled and
START.CA
Set Up Credit Card. Set Up Banking. Make Payment. View Usage. Contact. 1-866-434-5888. Start a Live Chat. Email Us. Personal Solutions. CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneSUPPORT | START.CA
Having an issue with your internet connection, digital phone or other Start.ca service? Visit our database of helpful support items for in-depth (but easy to understand) FAST, FIBRE INTERNET FOR LONDON, ONTARIO London, say hello to lightning-fast fibre internet. Start.ca fibre internet represents the future. It’s up to 100X faster than cable internet and it is the most reliable type of internet out there.ACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. TV SUPPORT | START.CA If the remote is unpaired, then you will want to follow these steps: Press “Home” to go to the home screen. Use the arrow keys on the remote to navigate to the “Settings” icon – a gear icon in the top right corner of the home screen. Press “OK”. Use the arrow keys on the remote to navigate to “start.ca Remote”. Press“OK”.
HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start. TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware. WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start.TERMS OF SERVICE
Services are billed in advance and due on receipt for residential accounts, or due on 30-day terms for business accounts. We accept pre-authorized debit and all major credit cards for recurring payments. Accounts that are more than a month past due may becancelled and
COMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephoneACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware.COMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
TERMS OF SERVICE
Services are billed in advance and due on receipt for residential accounts, or due on 30-day terms for business accounts. We accept pre-authorized debit and all major credit cards for recurring payments. Accounts that are more than a month past due may becancelled and
WEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START.CA
Set Up Credit Card. Set Up Banking. Make Payment. View Usage. Contact. 1-866-434-5888. Start a Live Chat. Email Us. Personal Solutions.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll needACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highDIGITAL PHONE
Digital phone / VoIP packages, each with unlimited calling and starting at just $15 a month. Transfer your phone number to our network, and enjoy all the most popular calling features at no extracost.
COMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). CABLE MODEM UNBOXING AND SET UP Attach one end of the coaxial cable to the wall outlet and the other end to the jack on the back of the modem. Take the Ethernet cable and attach it to the Ethernet port on the back of the modem. Plug the other end of the Ethernet cable directly into a device (such as a computer or a laptop) and get online or connect the HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start.TERMS OF SERVICE
Services are billed in advance and due on receipt for residential accounts, or due on 30-day terms for business accounts. We accept pre-authorized debit and all major credit cards for recurring payments. Accounts that are more than a month past due may becancelled and
COMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as high HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Starting at $55.00 /month. Up to. 40. Mbps. Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming. Check Availability. Heavy Usage. 9+ Devices at a Time. Starting at $90.00 /month. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT Download Speed 30 Mbps 5 Mbps Upload. Unlimited Monthly Usage. Ideal for households of: 5 or more. Check availability to see pricing information. Free transfer or $25 installation fee. Check Availability of Home Cable 30. Home VDSL 50. Download Speed 50 Mbps 10 Mbps Upload. Unlimited Monthly Usage.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need CONTACT US | START.CA Call. 519-434-5888. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone HOW TO SWITCH YOUR INTERNET TO START.CA We generally need 10 business days (about 2 weeks ) to complete the transfer. Select a date at least 10 business days away. You can also call us first to find out when we can schedule the transfer or go on our website and set up an account. Either way, you’ll be asked when you’d like your service to start.TERMS OF SERVICE
Services are billed in advance and due on receipt for residential accounts, or due on 30-day terms for business accounts. We accept pre-authorized debit and all major credit cards for recurring payments. Accounts that are more than a month past due may becancelled and
COMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
TROUBLESHOOTING SLOW INTERNET SPEEDS How to fix slow internet speeds. There are several simple ways to fix slow internet speeds: Power cycle your modem and router by pulling the power from both devices for one full minute. Reset the Wi-Fi configuration on your router. Update your router’s firmware. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highWEB MAIL | START.CA
Web Mail Login. Access your Start.ca email account from anywhere in the world. Email. Password.START.CA
Set Up Credit Card. Set Up Banking. Make Payment. View Usage. Contact. 1-866-434-5888. Start a Live Chat. Email Us. Personal Solutions.START TV | START.CA
Start TV set-top box. Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll needACCOUNT USAGE
View Usage. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start a Live Chat. TEST YOUR INTERNET CONNECTION SPEED If you’re a Start.ca customer, your internet connection is most likely at least 15 Megabits per second. A 4000 Kilobyte song should download in just 2 seconds. If it doesn’t download that quickly, there may be a connection issue. Upload speed results (for cable and DSL internet services) generally don’t need to be as highDIGITAL PHONE
Digital phone / VoIP packages, each with unlimited calling and starting at just $15 a month. Transfer your phone number to our network, and enjoy all the most popular calling features at no extracost.
COMPATIBLE MODEMS
Compatible modems. Want to speak with a real person? Our friendly sales and support team is available 24/7. Call 1-866-434-5888 Start aLive Chat.
WIFI AND ROUTER SECURITY Connect the modem to the Wide Area Network (WAN) or Internet port on your router with an Ethernet cable. These may be different colours to make it easier to identify the correct port. Connect your laptop or computer to Port 1 on the router. If you don’t have a device with an Ethernet port, you may be able to set up the router over Wi-Fi. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots). CABLE MODEM UNBOXING AND SET UP Attach one end of the coaxial cable to the wall outlet and the other end to the jack on the back of the modem. Take the Ethernet cable and attach it to the Ethernet port on the back of the modem. Plug the other end of the Ethernet cable directly into a device (such as a computer or a laptop) and get online or connect the HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Friendly provider of high-speed internet, TV and digital phone services. Based in London, Ontario since 1995.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START TV | START.CA
Compatible systems and devices. There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience. CONTACT US | START.CA Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT New! StartCare self-help mobile app, available on Google Play and the App Store. If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help.ACCOUNT USAGE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online.COMPATIBLE MODEMS
Ready to switch to fast, friendly and unlimited internet? Enter your address to see the Start.ca high speed internet services available toyou.
TERMS OF SERVICE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. TEST YOUR INTERNET CONNECTION SPEED Test Your Internet Connection Speed. Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. TROUBLESHOOTING SLOW INTERNET SPEEDS Troubleshooting Slow Internet Speeds. Slow internet? The fix might be easier than you think. Keith, from the Start.ca service desk goes over some of the things you can check right away. HIGH-SPEED INTERNET, TV AND DIGITAL PHONE Friendly provider of high-speed internet, TV and digital phone services. Based in London, Ontario since 1995.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START TV | START.CA
Compatible systems and devices. There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience. CONTACT US | START.CA Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. HIGH-SPEED CABLE INTERNET AND DSL THROUGHOUT New! StartCare self-help mobile app, available on Google Play and the App Store. If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help.ACCOUNT USAGE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online.COMPATIBLE MODEMS
Ready to switch to fast, friendly and unlimited internet? Enter your address to see the Start.ca high speed internet services available toyou.
TERMS OF SERVICE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online. TEST YOUR INTERNET CONNECTION SPEED Test Your Internet Connection Speed. Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. TROUBLESHOOTING SLOW INTERNET SPEEDS Troubleshooting Slow Internet Speeds. Slow internet? The fix might be easier than you think. Keith, from the Start.ca service desk goes over some of the things you can check right away.START TV | START.CA
Compatible systems and devices. There’s more than one way to enjoy Start TV. In addition to watching directly on your set-top box, you can download the Start TV app on select TV streaming devices for a flexible viewing experience.WEB MAIL | START.CA
Access your Start.ca email using the web, from anywhere in the world.START.CA
Internet and hosting designed with business in mind. However big (or small), we offer professional, customizable business internet and hosting solutions that will help you reach your business goals.ACCOUNT USAGE
We miss you too! But please note that our retail store will remain closed for in-person visits until further notice. If you need us, just give us a call or reach out to us online.COMPATIBLE MODEMS
Ready to switch to fast, friendly and unlimited internet? Enter your address to see the Start.ca high speed internet services available toyou.
DIGITAL PHONE
Digital phone / VoIP packages, each with unlimited calling and starting at just $15 a month. Transfer your phone number to our network, and enjoy all the most popular calling features at no extracost.
TEST YOUR INTERNET CONNECTION SPEED Test Your Internet Connection Speed. Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. PAYMENT OPTIONS FOR OUR CUSTOMERS Payment options and how Start.ca billing works How we bill for services. Start.ca is a bit different than many other internet providers, especially when it comes to how we bill you for services. CABLE MODEM UNBOXING AND SET UP Cable modem unboxing and set up. Join Stacey from the Start.ca service for a look at what you've received (or will receive) as a new Start.ca cable internet customer. HOW TO SET UP YOUR START.CA EMAIL ADDRESS ON YOUR PHONE How to set up your Start.ca email address on your phone. Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots).Skip To Content
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WHAT ARE YOU LOOKING FOR TODAY? WE'VE GOT SERVICES THAT WILL MAKE YOU SMILE.HIGH-SPEED INTERNET
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WHAT ARE YOU LOOKING FOR TODAY? WE'VE GOT SERVICES THAT WILL MAKE YOU SMILE.HIGH-SPEED INTERNET
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INTERNET TO FIT ANY LIFESTYLE. And an internet provider that understands that. Whether you shop,stream, game
(or all of the above) it's essential to choose the right internetpackage.
LIGHT USAGE
1-3 DEVICES AT A TIMEUp to
30
Mbps
STARTING AT $50.00/MONTH ------------------------- Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming.Check Availability
Our Recommendation
MODERATE USAGE
4-8 DEVICES AT A TIMEUp to
100
Mbps
STARTING AT $60.00/MONTH ------------------------- Great for households of 4+ people downloading movies and music, high-definition streaming, and online gaming.Check Availability
HEAVY USAGE
9+ DEVICES AT A TIMEUp to
250
Mbps
STARTING AT $70.00/MONTH ------------------------- Great for households of 5+ people downloading movies and music, high-definition streaming and online gaming.Check Availability
Our Recommendation
MODERATE USAGE
4-8 DEVICES AT A TIME STARTING AT $60.00/MONTH -------------------------Up to
100
Mbps
Great for households of 4+ people downloading movies and music, high-definition streaming, and online gaming.Check Availability
LIGHT USAGE
1-3 DEVICES AT A TIME STARTING AT $50.00/MONTH -------------------------Up to
30
Mbps
Ideal for households of 1-3 people downloading movies and music, high-definition streaming and online gaming.Check Availability
HEAVY USAGE
9+ DEVICES AT A TIME STARTING AT $70.00/MONTH -------------------------Up to
250
Mbps
Great for households of 5+ people downloading movies and music, high-definition streaming and online gaming.Check Availability
INTERNET USAGE & SMILES ARE ALWAYS UNLIMITED. Most of our internet plans include unlimited usage, so you can upload and download as much as you want. Now isn't that worth smiling about?Get Started
CUSTOMER FEEDBACK
Find out why your neighbours love us.*
5 Stars
“Haven't even had it installed yet but am so impressed with the customer service (Tyler, definitely deserves recognition) that I just received I'm sure this is going to be one of the best decisions I'veever made!”
- ANGELA JONES-VANGROOTEL, via
*
5 Stars
“A great service, the best I had and I recommend it to everyone who is looking for fast and reliable internet. Their services are the best and there is nothing I can say that was bad, it's a great internetprovider.”
- PIERRE-ALEXANDRE JULIEN, via
*
5 Stars
“Been with Start.ca for over a year now and I absolutely love them. Connection speeds are fast and customer service is amazing. I recommend them to everyone.” - BRITTNEY VICTORIA, via
*
5 Stars
“Excellent services, been a client for more than 2 years with nocomplaints.”
- DAVID JONES
, via
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5 Stars
“Service is excellent! I will continue to recommend and be a customer. Customer service has been fantastic and fanatical. They now have unlimited bandwidth in many places, which was a godsend when sharing a connection with 7 people.”- ERIC MCELROY
, via
*
5 Stars
“Your customer service has been fantastic, paired with an excellent price for your internet service. I'm glad I took the jump over to you, my only regret is not doing it sooner!”- JEFF UNGER
, via
*
5 Stars
“I've been with Start for about 6 years now. I've never had an issue in that time. Set up was quick and easy, customer service always answers the phone promptly. The service is good and the price is evenbetter!”
- ALYSSA ZILL
, via
*
5 Stars
“Thank you Start.ca for making the service move to my new address so easy! Great company to work with.”- DALLAS BOYCHUK
, via
*
5 Stars
“I am a new customer and so far I am blown away. The customer service is great, the switch from my old service to Start was a breeze, and the speed is very reliable. The price is fantastic too. I highly recommend to anyone shopping around for internet.”- RONNIE CURRY
, via
*
5 Stars
“You guys are great - Called about a issue a few days ago, was resolved overnight but you took the effort to follow up with another call to make sure everything was ok. That's customer service. I recommend you guys BIG TIME!”- JASON GOLDRING
, via
*
5 Stars
“Services entirely as offered and billed. Customer service isA++.”
- SCOTT WESTBURY
, via
*
5 Stars
“They have always been friendly and the only downtime I ever notice is in the middle of the night (which most people sleep through) and it's very short. I love their service and have had it for over a year now. Thank you for providing unlimited internet without the ridiculous prices and contracts!”- KATE QUANG
, via
*
5 Stars
“Awesome company, good service, cares about its clients, is local and supports their local community. If you're looking for a new provider that won't rip you off, go to these peeps and they'll takecare of you.”
- CARA ELLIOTT
, via
*
5 Stars
“Amazing internet service. Unlimited usage and fast speeds. Been with them for almost 4 years and always great service. I've never had an outage or service interruptions. Customer service is top notch.”- CHRIS CAISSIE
, via
*
5 Stars
“Such an amazing company! Their service is great and so is their customer service. The price is right too!”- LARISSA FIELD
, via
*
5 Stars
“Great prices and great service! They are exceptional.”- KAREN SCHISON
, via
*
5 Stars
“Been with start for around 2 years and I love them! I've had little to no issues in terms of their services and almost no internet interruptions. So glad I made the switch! Always recommending to friends and family! :)”- KATRINA CARSON
, via
*
5 Stars
“Whenever I contact the support team, they are always very nice and friendly when I have questions about my internet. They are very concise and able to explain things well. I always have a great experience when dealing with any members of the Start team.” - RACQUEL LYNN CRECES, via
*
5 Stars
“I’ve had nothing but positive experiences with Start.ca. Customer service was amazing, great value for the money.”- JENN ESKRITT
, via
*
5 Stars
“Super fast, and friendly service. No insane wait times when you call. Great pricing and internet speeds.”- HECTOR T GREYMON
, via
*
5 Stars
“I have been a customer for more then 5 years and I love them. The suport staff are quick, efficient and help get problems fixed. And even get you the best speeds for what your family needs for the bestprice.”
- JENN HATFIELD
, via
*
5 Stars
“Been with Start.ca for Internet since 2013 and love them! Have sent3 referrals too.”
- GEOFF KIRKLAND
, via
*
5 Stars
“Absolutely the best ISP of all time. Ever. Amazing customer service, great speed, fair prices, and almost never any problems. And the few problems I have had were resolved quickly, efficiently and professionally. Awesome!”- SEAN SAUNDERS
, via
*
5 Stars
“I've been a huge advocate for Start.ca in the past, and I continue to do so. Small hiccups in service sometimes, however they are no fault of the service I'm provided. Customer service is top notch.”- MITCH SABOURIN
, via
*
5 Stars
“Start is amazing! I've been extremely impressed with how quickly Customer Service replies (with a personal response, not just an automated reply). When I called to transfer my internet services over to Start, it took less than 15 minutes. I highly recommend them & am so glad I made the switch!”- SARAH WILSON
, via
*
5 Stars
“If you're looking for an internet service provider, go with Start.ca. Haven't had any outages in the 3 years we've been with them and every time we hear from them they're lowering the monthly bill or adding on more services for free. I'm honestly 100% sure I'm hallucinating their existence because n...”- MAZNA AHMAD
, via
*
5 Stars
“This is an updated review of Start.ca for 2018. Start.ca is an exceptional internet provider with lightning fast speeds, excellent prices, reliable service and polite/professional staff. I've been a customer for a long time and will continue to be so for the foreseeable future. Be smart - choose St...”- JP NICHOLAS
, via
*
5 Stars
“Been with them for over 2 years and not a single issue. Excellent customer service, the only company you can talk to at 10pm at night on a public holiday and get someone on the phone within seconds. I have recommended several friends and everyone of them is so glad they made the switch. Keep it up.”- CARL MENDES
, via
*
5 Stars
“Tell me one other company that not only lowers their prices, but doesn't require you to yell and scream to get the same prices as new customers. Then, on top of that, email you to tell you they lowered your price AND improved your speed. Always happy with Start.”- JODY BOURGOIN
, via
*
5 Stars
“Amazing company, amazing service. Speed increased and bill lowered twice since being with them.”- HUGH GENGE
, via
*
5 Stars
“I cannot express how spectacular Start is - from the service, technician and customer service. It has been amazing. If all companies were as great as Start the world would be a much better place to live in. No exaggeration!”- KAREN HANNA
, via
*
5 Stars
“I have been with Start.ca for about a year now, this is the first time I've had to call customer support (mixup on my end) and they were absolutely wonderful. I didn't catch his name but he explained everything in detail and was super nice and friendly the wholetime!”
- SYDNEY THAIN
, via
*
5 Stars
“They are simply the best ISP I have ever been with. The speeds are constantly fast, never have had any downtime and if you have a problem with your service, they are dedicated to get you back online as quickly as possible!”- WAYNE MEUNIER
, via
*
5 Stars
“I have been a customer for 22 years now. Rarely an issue and present day tech support is wonderful and 'back in the day's tech support was phenomenal, but that was me so I'm biased.”- JIM HOWARTH
, via
*
5 Stars
“I really love the uninterrupted fast service I receive. The tech support and customer service agents are always super nice and beyond helpful! Keep up the great work!”- JOY MARIE
, via
*
5 Stars
“I really love my service. If there is any problems they are right on top of it. I would recommend them to everyone.”- KELLY LYNN LOZON
, via
*
5 Stars
“Best customer service I have ever had the pleasure of dealing with. Very knowledgeable staff. Great value on the service provided. I have recommended this company to many friends who have also had a similar experience, and will continue to do so.”- TREVOR BENNETT
, via
*
5 Stars
“Just signed up and wow what a smooth deal! Great Internet at a great price. Why didn't I do this years ago?”- RYAN BURGENER
, via
*
5 Stars
“Spent almost 2 hours with me trying to get my internet working again - Good customer service, didn't get frustrated with my lack of knowledge. Glad i switched to Start.ca !”- JILL AMANDA
, via
FAST. FRIENDLY.
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