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WHAT'S THE DIGITAL MATURITY OF YOUR INTERNAL COMMUNICATIONS?SEE MOREON STEPTWO.COM.AU
PLANNING YOUR SHAREPOINT INTRANET PROJECT 3. Determine strategy and scope. The five fundamental purposes of an intranet can be used as a set of ‘sliders’ to help determine the overall focus of both the intranet and the SharePoint project. Going into an intranet project, it is often unclear what role the PLANNING A SUCCESSFUL INTRANET PROJECT Planning a successful intranet project. All successful projects need a good project manager and, just as importantly, a comprehensive project plan. Intranet re-designs are no exception. No matter how small or large the project, a carefully constructed project plan can make or break the success of the project and its potential to be delivered on DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY Developing a knowledge management strategy. These can be classified into two main approaches: Top-down: The overall strategic direction of the organisation is used to identify the focus of the knowledge management initiative. This is reflected CREATING AN INTRANET GOVERNANCE GUIDE WHAT IS DIGITAL EMPLOYEE EXPERIENCE (#DEX)? Digital employee experience (#DEX) is the sum total of the digital interactions within the work environment. This is a very broad definition, and that’s the source of its power. This is a concept that plays equally well in the boardroom as in project teams, and it shines a long-overdue light on the critical internal workings offirms.
INTRANET TEAMS: THINK LIKE A PRODUCT MANAGER!SEE MORE ONSTEPTWO.COM.AU
UNDERSTANDING THE REQUIREMENT FOR A PORTAL There is no doubt that fuelled by a compelling business need, a portal solution can provide real business advantage. However provisioning a portal when it is a content-managed site that is required, will result in the most expensive website or intranet that an organisation canbuild.
SUCCESSFULLY DEPLOYING A CONTENT MANAGEMENT SYSTEM Success is defined as ‘grudging acceptance’ by staff. That is, there are a manageable number of complaints, and sufficient staff usage to make it viable. The criteria for a successful CMS deployment are much greater. A content management system requires active involvement from staff, including: authors creating content. INTRANET CONSULTANTS, INTRANET BOOKS AND The Step Two Forum is a unique community for intranet, digital workplace and digital employee experience practitioners. Run by the global experts, the Forum provides a unique opportunity for teams to see first-hand what’s happening inside other organisations as wellas
WHAT'S THE DIGITAL MATURITY OF YOUR INTERNAL COMMUNICATIONS?SEE MOREON STEPTWO.COM.AU
PLANNING YOUR SHAREPOINT INTRANET PROJECT 3. Determine strategy and scope. The five fundamental purposes of an intranet can be used as a set of ‘sliders’ to help determine the overall focus of both the intranet and the SharePoint project. Going into an intranet project, it is often unclear what role the PLANNING A SUCCESSFUL INTRANET PROJECT Planning a successful intranet project. All successful projects need a good project manager and, just as importantly, a comprehensive project plan. Intranet re-designs are no exception. No matter how small or large the project, a carefully constructed project plan can make or break the success of the project and its potential to be delivered on DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY Developing a knowledge management strategy. These can be classified into two main approaches: Top-down: The overall strategic direction of the organisation is used to identify the focus of the knowledge management initiative. This is reflected CREATING AN INTRANET GOVERNANCE GUIDE WHAT IS DIGITAL EMPLOYEE EXPERIENCE (#DEX)? Digital employee experience (#DEX) is the sum total of the digital interactions within the work environment. This is a very broad definition, and that’s the source of its power. This is a concept that plays equally well in the boardroom as in project teams, and it shines a long-overdue light on the critical internal workings offirms.
INTRANET TEAMS: THINK LIKE A PRODUCT MANAGER!SEE MORE ONSTEPTWO.COM.AU
UNDERSTANDING THE REQUIREMENT FOR A PORTAL There is no doubt that fuelled by a compelling business need, a portal solution can provide real business advantage. However provisioning a portal when it is a content-managed site that is required, will result in the most expensive website or intranet that an organisation canbuild.
SUCCESSFULLY DEPLOYING A CONTENT MANAGEMENT SYSTEM Success is defined as ‘grudging acceptance’ by staff. That is, there are a manageable number of complaints, and sufficient staff usage to make it viable. The criteria for a successful CMS deployment are much greater. A content management system requires active involvement from staff, including: authors creating content. WHAT'S THE DIGITAL MATURITY OF YOUR INTERNAL COMMUNICATIONS? The first thing to note is that this maturity model immediately goes beyond traditional communication techniques, to encompass the wider digital workplace. This is deliberate, as communication practices need to reflect the tools and practices that are in place, and then make the most of them. This wider model also helps internal communication DIGITAL EMPLOYEE EXPERIENCE (DEX) SURVEY: 2019/2020 Product Description. “Digital employee experience (DEX) is the sum total of the digital interactions within the work environment.”. Like any new concept, the challenge is initially to put clear shape around it, even as efforts are being made to put it into practice. That’s why Step Two has conducted a global survey into DEX for thesecond
CONDUCTING INTRANET NEEDS ANALYSIS James Robertson is the Managing Director of Step Two, the global thought leaders on digital employee experience, digital workplaces and intranets, headquartered in Sydney, Australia.James is the author of the best-selling books Essential intranets and Designing intranets.He has keynoted conferences around the globe. (Follow him on Twitter) WORLDS APART: INTRANETS AND WEBSITES Intranets are designed to meet the needs of staff, as well as organisational strategic goals. Intranet goals are usually defined in terms of communicating accurate information, improving staff efficiency, or providing an effective working environment. In general, the goals of an intranet are much broader than for the website. CREATING AN INTRANET STRATEGY AND ROADMAP Creating an intranet strategy and roadmap. Intranets must have a clear strategy, covering ongoing incremental improvements and major redevelopments. This includes a roadmap for the coming 6-12 months listing new functionality which will be delivered to staff, whether focusing on a specific group of staff or the organisation as a whole. EMPLOYEE PERSONAS AND HOW TO CREATE THEM Employee personas are best created early in a project, and they must always be based on a firm understanding of real workforce needs. The fundamental process for creating effective employee personas is as follows: Conduct user research. Analyse research and identifypotential personas.
KNOWLEDGE MANAGEMENT FOR FRONT-LINE STAFF Knowledge management for front-line staff. Knowledge management is an approach that can benefit all staff within an organisation, from senior management, to front-line staff, and out into the field. Up to now however, many of the case studies have focused on management and consulting staff, and have not addressed the unique environment thatis
WHAT ATTRACTIVE INTRANETS LOOK LIKE What attractive intranets look like. The winds of change are blowing for intranets. Every intranet survey run in the wider community has shown that 50% of intranet teams are planning (or hoping) to redesign their sites. With any redesign comes the opportunity for a fresh new look and feel. Drawing their inspiration from the best of public CONSIDER AN OUT-OF-THE-BOX INTRANET SOLUTION Pros and cons of intranet-in-a-box products. Pre-built intranet solutions offer a number of key benefits, including: Good coverage of common needs, with solutions offering a wide range of pre-built functionality.; Rapid deployment, with solutions capable of being ‘spun up’ in a matter of hours (although put in the content is a much slower process!). ENSURE YOUR STAFF CAN PASS THE BBQ TEST The ‘BBQ test’ can be seen as a simple way of describing this foundational element of successful staff engagement. Beyond this, the BBQ test addresses other key business goals, including: improving coordination and alignment across the business. supporting knowledge sharing and knowledge management. reducing duplication or rework ofeffort.
INTRANET CONSULTANTS, INTRANET BOOKS AND The Step Two Forum is a unique community for intranet, digital workplace and digital employee experience practitioners. Run by the global experts, the Forum provides a unique opportunity for teams to see first-hand what’s happening inside other organisations as wellas
WHAT'S THE DIGITAL MATURITY OF YOUR INTERNAL COMMUNICATIONS?SEE MOREON STEPTWO.COM.AU
CONDUCTING INTRANET NEEDS ANALYSIS James Robertson is the Managing Director of Step Two, the global thought leaders on digital employee experience, digital workplaces and intranets, headquartered in Sydney, Australia.James is the author of the best-selling books Essential intranets and Designing intranets.He has keynoted conferences around the globe. (Follow him on Twitter) CREATING AN INTRANET GOVERNANCE GUIDE PLANNING YOUR SHAREPOINT INTRANET PROJECT 3. Determine strategy and scope. The five fundamental purposes of an intranet can be used as a set of ‘sliders’ to help determine the overall focus of both the intranet and the SharePoint project. Going into an intranet project, it is often unclear what role the INTRANET TEAMS: THINK LIKE A PRODUCT MANAGER!SEE MORE ONSTEPTWO.COM.AU
THE IMPORTANCE OF TRAINING STAFF IN THE USE OF THE INTRANET Training should always be included in the launch of a new intranet or major section, as an important part of the change management process. Training at this point helps staff become familiar with the new content or design, and feel comfortable using it. Training can be included as part of a regular promotional activity for the intranet. 34 IDEAS FOR PROMOTING YOUR INTRANET Naming the intranet. Having a catchy and memorable intranet name is a great way of promoting the intranet. It gives the intranet a clear identity, and makes it easier to refer to in documents, and in conversation. An even better approach is to run an WHAT ATTRACTIVE INTRANETS LOOK LIKE What attractive intranets look like. The winds of change are blowing for intranets. Every intranet survey run in the wider community has shown that 50% of intranet teams are planning (or hoping) to redesign their sites. With any redesign comes the opportunity for a fresh new look and feel. Drawing their inspiration from the best of public UNDERSTANDING THE REQUIREMENT FOR A PORTAL There is no doubt that fuelled by a compelling business need, a portal solution can provide real business advantage. However provisioning a portal when it is a content-managed site that is required, will result in the most expensive website or intranet that an organisation canbuild.
INTRANET CONSULTANTS, INTRANET BOOKS AND The Step Two Forum is a unique community for intranet, digital workplace and digital employee experience practitioners. Run by the global experts, the Forum provides a unique opportunity for teams to see first-hand what’s happening inside other organisations as wellas
WHAT'S THE DIGITAL MATURITY OF YOUR INTERNAL COMMUNICATIONS?SEE MOREON STEPTWO.COM.AU
CONDUCTING INTRANET NEEDS ANALYSIS James Robertson is the Managing Director of Step Two, the global thought leaders on digital employee experience, digital workplaces and intranets, headquartered in Sydney, Australia.James is the author of the best-selling books Essential intranets and Designing intranets.He has keynoted conferences around the globe. (Follow him on Twitter) CREATING AN INTRANET GOVERNANCE GUIDE PLANNING YOUR SHAREPOINT INTRANET PROJECT 3. Determine strategy and scope. The five fundamental purposes of an intranet can be used as a set of ‘sliders’ to help determine the overall focus of both the intranet and the SharePoint project. Going into an intranet project, it is often unclear what role the INTRANET TEAMS: THINK LIKE A PRODUCT MANAGER!SEE MORE ONSTEPTWO.COM.AU
THE IMPORTANCE OF TRAINING STAFF IN THE USE OF THE INTRANET Training should always be included in the launch of a new intranet or major section, as an important part of the change management process. Training at this point helps staff become familiar with the new content or design, and feel comfortable using it. Training can be included as part of a regular promotional activity for the intranet. 34 IDEAS FOR PROMOTING YOUR INTRANET Naming the intranet. Having a catchy and memorable intranet name is a great way of promoting the intranet. It gives the intranet a clear identity, and makes it easier to refer to in documents, and in conversation. An even better approach is to run an WHAT ATTRACTIVE INTRANETS LOOK LIKE What attractive intranets look like. The winds of change are blowing for intranets. Every intranet survey run in the wider community has shown that 50% of intranet teams are planning (or hoping) to redesign their sites. With any redesign comes the opportunity for a fresh new look and feel. Drawing their inspiration from the best of public UNDERSTANDING THE REQUIREMENT FOR A PORTAL There is no doubt that fuelled by a compelling business need, a portal solution can provide real business advantage. However provisioning a portal when it is a content-managed site that is required, will result in the most expensive website or intranet that an organisation canbuild.
CONDUCTING INTRANET NEEDS ANALYSIS James Robertson is the Managing Director of Step Two, the global thought leaders on digital employee experience, digital workplaces and intranets, headquartered in Sydney, Australia.James is the author of the best-selling books Essential intranets and Designing intranets.He has keynoted conferences around the globe. (Follow him on Twitter) THE IMPORTANCE OF TRAINING STAFF IN THE USE OF THE INTRANET Training should always be included in the launch of a new intranet or major section, as an important part of the change management process. Training at this point helps staff become familiar with the new content or design, and feel comfortable using it. Training can be included as part of a regular promotional activity for the intranet. A DEFINITION OF THE DIGITAL WORKPLACE … AND A JOURNEY For Step Two, the definition is a simple one: The #DigitalWorkplace consists of a holistic set of tools, platforms and environments for work, delivered in a coherent, usable and productive way. This definition focuses on the experience of the individual, as well as the broader environment in which they work. It is deliberately broad,avoiding
KNOWLEDGE MANAGEMENT FOR FRONT-LINE STAFF Knowledge management for front-line staff. Knowledge management is an approach that can benefit all staff within an organisation, from senior management, to front-line staff, and out into the field. Up to now however, many of the case studies have focused on management and consulting staff, and have not addressed the unique environment thatis
UNDERSTANDING THE REQUIREMENT FOR A PORTAL There is no doubt that fuelled by a compelling business need, a portal solution can provide real business advantage. However provisioning a portal when it is a content-managed site that is required, will result in the most expensive website or intranet that an organisation canbuild.
ESCAPE THE ORGANISATION CHART ON YOUR INTRANET Design & evaluate a new structure. Now you know about the readers’ requirements, the content, it’s time to escape the organisational chart. Create a new structure, and test extensively until it works. The research activities will have identified key issues CONSIDER AN OUT-OF-THE-BOX INTRANET SOLUTION Pros and cons of intranet-in-a-box products. Pre-built intranet solutions offer a number of key benefits, including: Good coverage of common needs, with solutions offering a wide range of pre-built functionality.; Rapid deployment, with solutions capable of being ‘spun up’ in a matter of hours (although put in the content is a much slower process!). INTRANETS CAN MITIGATE BUSINESS RISKS Intranets can mitigate business risks. Organisations wrestle with a wide range of business risks. Some of these represent frequent but minor irritations, while others may prevent the delivery of core services, or threaten to undermine the organisation as a whole. Day-to-day business risks arise from the creation and use of information, as well SUCCESSFULLY DEPLOYING A CONTENT MANAGEMENT SYSTEM Success is defined as ‘grudging acceptance’ by staff. That is, there are a manageable number of complaints, and sufficient staff usage to make it viable. The criteria for a successful CMS deployment are much greater. A content management system requires active involvement from staff, including: authors creating content. MAKE SHAREPOINT INTRANETS BEAUTIFUL James Robertson is the Managing Director of Step Two, the global thought leaders on digital employee experience, digital workplaces and intranets, headquartered in Sydney, Australia.James is the author of the best-selling books Essential intranets and Designing intranets.He has keynoted conferences around the globe. (Follow him on Twitter)* Cart
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> Let me start by saying that working with Steve is fantastic. He is > able to get to the core of an issue even though presented with > disparate groupings of information for varied people. He has > provided a very positive approach and engaged all the staff in our > organisation with the knowledge management project. This is also the > first time in our organisation that we have ever had an external > consultant come in that all staff have engaged with so positively > and raved about. No issues raised or negative feedback what so ever. > A minor miracle. - ANDREA BRYANT, SENIOR MANAGER, BUSINESS IMPROVEMENT, RIRDCSTEP TWO FORUM
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GET IN TOUCH RIGHT NOW Email: contact@steptwo.com.au Phone: +61 2 9319 7901 Twitter: StepTwoDesignsPO Box 551
Broadway, Sydney NSW 2007Australia
Step Two Designs Pty LtdABN 99 081 019 623
Step Two Designs Pty LtdWebsite by bloom360
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