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AGENT LOGIN
Sign In. For the time being, you can still log in to your TCN agent account below by entering your username and password. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if you experience any issues. Lost password or need access? Please contact your organization’s TCN administrator. MANAGEMENT LOGIN PAGE Sign In. For the time being, you can still log in to your TCN management account below by entering your username and password. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if you experience any issues. Management Username: Password: Request A Demo If you do not have anaccount or are
TCN LAUNCHES OPERATOR CALL CENTER PLATFORM St. George, Utah – May 11, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform.Built for the modern call center, TCN Operator features an intuitive interface and a comprehensive set of easy-to-use CALL CENTER INSIGHTS WITH INTELLIGENCE, REPORTING Get a look at the big picture with TCN’s robust reporting tools. by pulling back the covers on your call center’s data. Intuitive dashboards keep you in the know about your agents, overall site performance, speech analytics, and individual metrics that help you discover new insights. View Demo. THE COMPLETE GUIDE TO TCPA COMPLIANCE 1:31. TCN’s platform doesn’t just safeguard call center compliance against the TCPA, designed to help automate compliance and minimize risk as regulations and rulings come and go. Features like Natural Language Compliance and Manually Approved Calling can maintain control when, where, how, and to whom all communications happen. AUTOMATIC DIALER TELEMARKETING SOFTWARE SYSTEM Connect with anyone, anywhere, anytime with TCN's Auto Dialer software. TCN’s Auto Dialer call center solution provides your customers with simple information and multiple options by tying proprietary phone numbers to automated script responses that can increase talk time by more than 300%. Make every call attempt count – perfect for your THE DOS AND DON’TS OF CALL CENTER CUSTOMER SERVICE Do: Speak clearly and use a friendly tone. The actual words you use only have a small impact on how someone understands you. Nearly 40% of your words’ meanings come from tone of voice. Sound polite and professional, as well as human. 66% of customers prefer more casual speech when talking with customer service. Smile when you talk tocustomers.
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For the time being, you can still log in to your TCN agent account below by entering your username and password. However, on March 8, 2021, the login process will officially switch to the new TCN Agent Login. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if you experienceany issues.
MULTI-CHANNEL CLOUD CALL CENTER SOLUTION ClearTouch’s cloud call center solution provides a multi-channel experience to its customers. You can support customers from anywhere, while you scale up and down the number of agents or seats based on your customer traffic and business needs. AWARD-WINNING CLOUD-BASED CALL CENTER SOFTWARE SOLUTIONS Get Your Headin the Cloud. No matter the size of your call center – big or small – TCN offers scalable and customizable cloud-based software solutions to meet your needs. Welcome to the call center software hub. Learn More View Demo.AGENT LOGIN
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TCN LAUNCHES OPERATOR CALL CENTER PLATFORM St. George, Utah – May 11, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform.Built for the modern call center, TCN Operator features an intuitive interface and a comprehensive set of easy-to-use CALL CENTER INSIGHTS WITH INTELLIGENCE, REPORTING Get a look at the big picture with TCN’s robust reporting tools. by pulling back the covers on your call center’s data. Intuitive dashboards keep you in the know about your agents, overall site performance, speech analytics, and individual metrics that help you discover new insights. View Demo. THE COMPLETE GUIDE TO TCPA COMPLIANCE 1:31. TCN’s platform doesn’t just safeguard call center compliance against the TCPA, designed to help automate compliance and minimize risk as regulations and rulings come and go. Features like Natural Language Compliance and Manually Approved Calling can maintain control when, where, how, and to whom all communications happen. AUTOMATIC DIALER TELEMARKETING SOFTWARE SYSTEM Connect with anyone, anywhere, anytime with TCN's Auto Dialer software. TCN’s Auto Dialer call center solution provides your customers with simple information and multiple options by tying proprietary phone numbers to automated script responses that can increase talk time by more than 300%. Make every call attempt count – perfect for your THE DOS AND DON’TS OF CALL CENTER CUSTOMER SERVICE Do: Speak clearly and use a friendly tone. The actual words you use only have a small impact on how someone understands you. Nearly 40% of your words’ meanings come from tone of voice. Sound polite and professional, as well as human. 66% of customers prefer more casual speech when talking with customer service. Smile when you talk tocustomers.
AGENT LOGIN
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MULTI-CHANNEL CLOUD CALL CENTER SOLUTION ClearTouch’s cloud call center solution provides a multi-channel experience to its customers. You can support customers from anywhere, while you scale up and down the number of agents or seats based on your customer traffic and business needs. TCN LAUNCHES UNDERSTANDING STIR/SHAKEN BUSINESS GUIDE ST. GEORGE, Utah – June 8, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of “Understanding STIR/SHAKEN,” an online guide that breaks down the most important rules and issues related to the new Secure Telephone Identity Revisited/Signature-based AUTOMATIC DIALER TELEMARKETING SOFTWARE SYSTEM Connect with anyone, anywhere, anytime with TCN's Auto Dialer software. TCN’s Auto Dialer call center solution provides your customers with simple information and multiple options by tying proprietary phone numbers to automated script responsesVOIP ARCHIVES
The Internet of Things and the Future of VoIP. George Orwell’s 1984 is one of the most seminal dystopias in all of literature. Set. Read time: 2 min. October 20, 2015. THE BASICS OF TCPA COMPLIANCE FOR CALL CENTERS Manually dial calls. Obtain proper consent. Maintain “do not call” compliance for your company. Maintain National “do not call” compliance. Use properly equipped vender who has the ability to identify specific numbers (such as cell numbers that should be removed from your call list) Deal with new wireless consent rules immediately. TCPA COMPLIANCE CHECKLIST: A RESOURCE FOR YOUR CALL CENTER General Guidelines Checklist. Train employees about practices that customers could consider unfair or deceptive. If using a prerecorded message, make sure the recipient has an option to opt-out and have their number put on the DNC list. Keep a “Do Not Contact” list for your business contacts and honor requests for five years. 5 BENEFITS OF CALL RECORDING FOR TODAY’S CALL CENTERS The benefits are a win-win situation for both consumers and businesses. Call recording directly impacts expense reports, call center efficiency, and business operations. For instance, call recording ensures compliance in call centers, preventing liability issues and potential litigation. Call recording can also positively affect agent training MANUALLY APPROVED CALLING AND TCPA COMPLIANCE The answer can be found with TCN’s Manually Approved Calling (MAC) feature. It combines predictive and manual dialing so that agents call the right – and approved – people at the right time. When third-party contact data appears on the reviewing agent’s dashboard, the agent examines it, then decides whether to approve or reject the CALL CENTER COMPLIANCE AROUND THE WORLD Mckay Bird is the Chief Marketing Officer for TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Mckay oversees all marketing operations, campaigns and conferences including; content production, email marketing, and other inbound marketing activities. 7 REGULATIONS CALL CENTER MANAGERS NEED TO KNOW 1. Call Centers Cannot Record the CVV2 Number on Credit Cards. According to the Payment Card Industry Data Security Standard (PCI-DSS), all call centers are prohibited from recording CVV2 numbers along with other sensitive data such as full magnetic stripe data and pin numbers.. This rule applies to written information along with recorded calls or other forms of communication. WHAT'S THE DIFFERENCE BETWEEN CALL CENTER ACD AND AN IVR The call center ACD, or automatic call distribution system, is used widely across industries, nearly as frequently as the very popular interactive voice response (IVR) system.. Thanks to advances in cloud contact center tech, these two are frequently paired together for maximum effect. We’ll show you how and why these integrations work at the end of this post.AGENT LOGIN
Sign In. For the time being, you can still log in to your TCN agent account below by entering your username and password. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if you experience any issues. Lost password or need access? Please contact your organization’s TCN administrator. MANAGEMENT LOGIN PAGE For the time being, you can still log in to your TCN management account below by entering your username and password. However, on April 7, 2021, the login process will officially switch to the new TCN Management Login. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if youexperience any
AUTOMATIC DIALER TELEMARKETING SOFTWARE SYSTEM Connect with anyone, anywhere, anytime with TCN's Auto Dialer software. TCN’s Auto Dialer call center solution provides your customers with simple information and multiple options by tying proprietary phone numbers to automated script responses that can increase talk time by more than 300%. Make every call attempt count – perfect for your THE COMPLETE GUIDE TO TCPA COMPLIANCE 1:31. TCN’s platform doesn’t just safeguard call center compliance against the TCPA, designed to help automate compliance and minimize risk as regulations and rulings come and go. Features like Natural Language Compliance and Manually Approved Calling can maintain control when, where, how, and to whom all communications happen. WHAT'S THE DIFFERENCE BETWEEN CALL CENTER ACD AND AN IVR The call center ACD, or automatic call distribution system, is used widely across industries, nearly as frequently as the very popular interactive voice response (IVR) system.. Thanks to advances in cloud contact center tech, these two are frequently paired together for maximum effect. We’ll show you how and why these integrations work at the end of this post. CALL CENTER COMPLIANCE AROUND THE WORLD Mckay Bird is the Chief Marketing Officer for TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Mckay oversees all marketing operations, campaigns and conferences including; content production, email marketing, and other inbound marketing activities.AGENT LOGIN
For the time being, you can still log in to your TCN agent account below by entering your username and password. However, on March 8, 2021, the login process will officially switch to the new TCN Agent Login. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if you experienceany issues.
AWARD-WINNING CLOUD-BASED CALL CENTER SOFTWARE SOLUTIONS TCN delivers award-winning cloud-based call center software solutions. Discover the unlimited benefits of a Contact Center as a Service (CCaaS). Contact us today! CONDUCTING CUSTOMER SURVEYS AT YOUR CALL CENTER Surveys should maintain a simple and understandable scale, a consistent voice (especially in IVR surveys), concise wording, unbiased terms and keywords that matter for actionable results. Among these, maintaining an understandable scale is one of the most important ways that a call center can conduct a successful survey. MULTI-CHANNEL CLOUD CALL CENTER SOLUTION ClearTouch’s cloud call center solution provides a multi-channel experience to its customers. You can support customers from anywhere, while you scale up and down the number of agents or seats based on your customer traffic and business needs.AGENT LOGIN
Sign In. For the time being, you can still log in to your TCN agent account below by entering your username and password. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if you experience any issues. Lost password or need access? Please contact your organization’s TCN administrator. MANAGEMENT LOGIN PAGE For the time being, you can still log in to your TCN management account below by entering your username and password. However, on April 7, 2021, the login process will officially switch to the new TCN Management Login. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if youexperience any
AUTOMATIC DIALER TELEMARKETING SOFTWARE SYSTEM Connect with anyone, anywhere, anytime with TCN's Auto Dialer software. TCN’s Auto Dialer call center solution provides your customers with simple information and multiple options by tying proprietary phone numbers to automated script responses that can increase talk time by more than 300%. Make every call attempt count – perfect for your THE COMPLETE GUIDE TO TCPA COMPLIANCE 1:31. TCN’s platform doesn’t just safeguard call center compliance against the TCPA, designed to help automate compliance and minimize risk as regulations and rulings come and go. Features like Natural Language Compliance and Manually Approved Calling can maintain control when, where, how, and to whom all communications happen. WHAT'S THE DIFFERENCE BETWEEN CALL CENTER ACD AND AN IVR The call center ACD, or automatic call distribution system, is used widely across industries, nearly as frequently as the very popular interactive voice response (IVR) system.. Thanks to advances in cloud contact center tech, these two are frequently paired together for maximum effect. We’ll show you how and why these integrations work at the end of this post. CALL CENTER COMPLIANCE AROUND THE WORLD Mckay Bird is the Chief Marketing Officer for TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Mckay oversees all marketing operations, campaigns and conferences including; content production, email marketing, and other inbound marketing activities.AGENT LOGIN
For the time being, you can still log in to your TCN agent account below by entering your username and password. However, on March 8, 2021, the login process will officially switch to the new TCN Agent Login. Feel free to begin using the new login process at your convenience and let your TCN admin know right away if you experienceany issues.
AWARD-WINNING CLOUD-BASED CALL CENTER SOFTWARE SOLUTIONS TCN delivers award-winning cloud-based call center software solutions. Discover the unlimited benefits of a Contact Center as a Service (CCaaS). Contact us today! CONDUCTING CUSTOMER SURVEYS AT YOUR CALL CENTER Surveys should maintain a simple and understandable scale, a consistent voice (especially in IVR surveys), concise wording, unbiased terms and keywords that matter for actionable results. Among these, maintaining an understandable scale is one of the most important ways that a call center can conduct a successful survey. MULTI-CHANNEL CLOUD CALL CENTER SOLUTION ClearTouch’s cloud call center solution provides a multi-channel experience to its customers. You can support customers from anywhere, while you scale up and down the number of agents or seats based on your customer traffic and business needs. HOW TO UPDATE TRAINING PRACTICES AND MATERIALS TO ADDRESS Regulation F, also known as a CFPB’s debt collection rule, is going to require collection agencies to make changes to their operations. Get familiar with Reg F now! CALL CENTER COMPLIANCE AROUND THE WORLD Mckay Bird is the Chief Marketing Officer for TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Mckay oversees all marketing operations, campaigns and conferences including; content production, email marketing, and other inbound marketing activities.VOIP ARCHIVES
The Internet of Things and the Future of VoIP. George Orwell’s 1984 is one of the most seminal dystopias in all of literature. Set. Read time: 2 min. October 20, 2015. 7 REGULATIONS CALL CENTER MANAGERS NEED TO KNOW 1. Call Centers Cannot Record the CVV2 Number on Credit Cards. According to the Payment Card Industry Data Security Standard (PCI-DSS), all call centers are prohibited from recording CVV2 numbers along with other sensitive data such as full magnetic stripe data and pin numbers.. This rule applies to written information along with recorded calls or other forms of communication. TCN CELEBRATES OUR MERGER WITH GLOBAL CONNECT TCN’s and Global Connect’s merger will deliver a number of benefits, particularly faster feature development such as multi-channel capabilities (SMS, email, etc.), continued product innovation growth and increased market share. Again, TCN is very excited to announce our merger and new partnership with Global Connect, and we look forward to THE DOS AND DON’TS OF CALL CENTER CUSTOMER SERVICE Do: Speak clearly and use a friendly tone. The actual words you use only have a small impact on how someone understands you. Nearly 40% of your words’ meanings come from tone of voice. Sound polite and professional, as well as human. 66% of customers prefer more casual speech when talking with customer service. Smile when you talk tocustomers.
WHAT'S THE DIFFERENCE BETWEEN CALL CENTER ACD AND AN IVR The call center ACD, or automatic call distribution system, is used widely across industries, nearly as frequently as the very popular interactive voice response (IVR) system.. Thanks to advances in cloud contact center tech, these two are frequently paired together for maximum effect. We’ll show you how and why these integrations work at the end of this post. HOW SOFTWARE FOR COLLECTIONS CAN INCREASE PROMISES TO PAY ACA International revealed that there was “$12.07 trillion in outstanding consumer debt” and that “$672 billion of that debt is at some stage of delinquency” for the third quarter of 2016.. To put that number in terms of customers, 77 million people have delinquent debt.That’s 77 million people that collection agencies need to contact and get their debt resolved. DECREASE ROLL RATES WITH COLLECTIONS CONTACT CENTER A roll rate refers to a percentage of consumers who increasingly fail to pay down their debt. (In the financial world, these consumers are said to be “delinquent.”) The consumers “roll” from 30-days late to 60-, 90-, 120-, and 150-days late categories. Consumers eventually reach a “cap” with roll rates; if they roll from thefinal
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the TCPA is a recurring nightmare for most call center managers. Every day, managers grapple with multiple vulnerability points while Congress continues to add shockingly high fines and restrictions. And most federal courts rule against call centers’ innovative attempts to remain compliant. So to say TCPA compliance is a manager’s top priority is an understatement. But managers who try to take on this challenge by themselves face inevitable defeat. Fortunately, managers can rely on cloud contact center software to implement simple tactics for TCPA Compliance. We promise these tactics can shield their call center against most TCPA threats -… Continue Reading »MORE BLOGS
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_TCN was the very best predictive dialer and blast dialer choice for ERI because of the feature to value ratio. They have exactly what we need at a reasonable price. The true differentiator—TCN’s staff is beyond responsive and helpful, even anticipating our needs as our business has changed and grown. Whether it is presenting enhanced TCN capabilities or supporting us on new regulatory requirements for messages – they take our business very personally._ — Katherine Bryan | ERI*
_We’ve been impressed with TCN’s cloud-based call center technology. Utilizing TCN's hosted solution has enabled us to do what we do best—collect and service debt. Our agents like the system and its ease of use. It has also enhanced the level of service we provide through TCN's call recording and enhanced BI reporting._ — Tony Pampena | NCRI Canada*
_Motivated to switch to a solution with automated payment capabilities, TCN’s installation process couldn’t have been easier. The entire process was completed within one hour. We’ve been so pleased with the level of customer service we’ve experienced so far and we look forward to seeing how TCN will continue to streamlineour workflow._
— Debbie Nobbe | ClaimAid Self Pay Solutions*
_We’ve been impressed with TCN’s VocalVision cloud-based phone service. They have been very willing to customize the solution to meet our employee’s accessibility needs. So, our employees like the system and its ease of use. It has enhanced the level of service we can offer our customers through its call recording and time reporting capabilities. In the future, we plan to use the system to measure and report productivity and utilization metrics, just as we do in our manufacturing environment._ — Jim Kerlin | Beyond Vision*
_What has really helped us is the new TCN interface platform for outbound IVR messaging. With TCN’s outbound ability to utilize customized thresholds for sequential dialing, I get 3 times the link-backs for the same number of accounts. It has made all thedifference for us._
— Ryan Kazmark | PnB Capital NY*
_We have been impressed with the flexibility of TCN’s Platform 3.0 and its excellent customer service. Since partnering with TCN, it’s become clear that our previous dialing platform was just a shell in comparison to the functionality provided by TCN. The gap is so significant that we’ve seen an 80 percent growth rate in outbounddialing rates._
— Dan Kanan | SMA Associates*
_TCN provides us the absolute best system at the best price. As a small business every dollar counts and I’m glad to say TCN has increased our earnings. We look forward to a lasting relationship for years to come. Thanks TCN!_ — Reese T. Basile | National Bureau Collection Corp.*
_As a manager in a contact center environment I see so much value in having agents on the phone, who are fully informed, instantly! TCN makes that happen. The time consuming activities such as dialing, looking up accounts, and leaving messages, are all automated. At RSI we strive to be the best and to use the best systems available. TCN isit._
— Heath Morder | RSI*
_TCN was the very best predictive dialer and blast dialer choice for ERI because of the feature to value ratio. They have exactly what we need at a reasonable price. The true differentiator—TCN’s staff is beyond responsive and helpful, even anticipating our needs as our business has changed and grown. Whether it is presenting enhanced TCN capabilities or supporting us on new regulatory requirements for messages – they take our business very personally._ — Katherine Bryan | ERI*
_We’ve been impressed with TCN’s cloud-based call center technology. Utilizing TCN's hosted solution has enabled us to do what we do best—collect and service debt. Our agents like the system and its ease of use. It has also enhanced the level of service we provide through TCN's call recording and enhanced BI reporting._ — Tony Pampena | NCRI Canada*
_Motivated to switch to a solution with automated payment capabilities, TCN’s installation process couldn’t have been easier. The entire process was completed within one hour. We’ve been so pleased with the level of customer service we’ve experienced so far and we look forward to seeing how TCN will continue to streamlineour workflow._
— Debbie Nobbe | ClaimAid Self Pay Solutions*
_We’ve been impressed with TCN’s VocalVision cloud-based phone service. They have been very willing to customize the solution to meet our employee’s accessibility needs. So, our employees like the system and its ease of use. It has enhanced the level of service we can offer our customers through its call recording and time reporting capabilities. In the future, we plan to use the system to measure and report productivity and utilization metrics, just as we do in our manufacturing environment._ — Jim Kerlin | Beyond Vision*
_What has really helped us is the new TCN interface platform for outbound IVR messaging. With TCN’s outbound ability to utilize customized thresholds for sequential dialing, I get 3 times the link-backs for the same number of accounts. It has made all thedifference for us._
— Ryan Kazmark | PnB Capital NY*
_We have been impressed with the flexibility of TCN’s Platform 3.0 and its excellent customer service. Since partnering with TCN, it’s become clear that our previous dialing platform was just a shell in comparison to the functionality provided by TCN. The gap is so significant that we’ve seen an 80 percent growth rate in outbounddialing rates._
— Dan Kanan | SMA Associates*
_TCN provides us the absolute best system at the best price. As a small business every dollar counts and I’m glad to say TCN has increased our earnings. We look forward to a lasting relationship for years to come. Thanks TCN!_ — Reese T. Basile | National Bureau Collection Corp.*
_As a manager in a contact center environment I see so much value in having agents on the phone, who are fully informed, instantly! TCN makes that happen. The time consuming activities such as dialing, looking up accounts, and leaving messages, are all automated. At RSI we strive to be the best and to use the best systems available. TCN isit._
— Heath Morder | RSIprev
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*
TCN’s ACD technology distributes incoming calls to the most qualified group of #ContactCenteragents based on
customer need, agent skill set and availability. Learn more about our award-winning tech here: https://bit.ly/3cOj6mD1:24PM Apr 27, 2020
*
The #AI -enabled automation of the customer #ContactCenteris one of the AI
use cases that is expected to grow, as businesses scramble to find new ways to enhance customer engagement during this time. Read more industry trends here: https://bit.ly/3aFNUV5@TechTargetNews
12:22PM Apr 27, 2020*
TCN’s platform doesn’t just safeguard #ContactCentercompliance
against the #TCPA , it’s designed to help automate compliance and minimize risk as regulations and rulings come and go. Check out our full suite of compliance tools here: https://bit.ly/3bNeTiI7:23PM Apr 24, 2020
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