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CONTACT US | UKECC
Get consumer advice from the UK European Consumer Centre The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries. * and Iceland, Norway European Consumer Centre Network The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and theCONSUMER TOPICS
Whether you are shopping while abroad or online, you have rights as a consumer for when things dont end up as you planned. The UK International Consumer Centre offers you free advice and assistance on your rights. This section contains advice on the most popular consumer topics handled by the UK International Consumer Centre.SCAMS | UKECC
There are various forms of scams - such as lotteries, prize draws, and investment schemes. Unfortunately it is difficult to stop the scammers so knowing what to look out for might just stop you from getting sucked in. How to Spot a Scam There are a number of signs to look outfor
SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.COMMON SCAMS
Below you will find a list and explanation of some of the common scams we know about. Hopefully this information may just stop you entering into something you don't want to.GOODS AND SERVICES
UK consumers can enjoy protection under various different laws when they buy goods, services and even digital content. The pages in this section will explain your rights inBANKING IN EUROPE
Banking in the EU has become much easier and more user-friendly with the introduction of EC Regulation 2560/2001 which deals with cross-border payments. Protection for cross border payments The European Parliament and the Council of the European Union have adopted the Regulation on cross-border payments in euro (EC) No 2560/2001. TIMESHARE AND HOLIDAY CLUBS Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Contracts are provided to get around the legislation so get clued up on what is covered! What is a 'Timeshare'? Timeshare is the annual right to use accommodation during one or more weeks in a holiday property or several properties.SECTION 75 REFUNDS
When you purchase goods or services with a credit card you are legally provided free protection on your purchases. Extra protection when paying with a credit card In a nutshell the law states that if you pay for something on a credit or store card, and the value is between 100 to £30000, the credit provider is equally liable if you have a problem with the goods or service. UKECC | UKECCCONSUMER TOPICSABOUTCUSTOMER FEEDBACKRESOURCESCORONAVIRUSGOODS AND SERVICES The UK International Consumer Centre provides free advice and assistance to consumers that have problems with purchases made from companies based in another country.. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. These partnerships enable us to get involvedCONTACT US | UKECC
Get consumer advice from the UK European Consumer Centre The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries. * and Iceland, Norway European Consumer Centre Network The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and theCONSUMER TOPICS
Whether you are shopping while abroad or online, you have rights as a consumer for when things dont end up as you planned. The UK International Consumer Centre offers you free advice and assistance on your rights. This section contains advice on the most popular consumer topics handled by the UK International Consumer Centre.SCAMS | UKECC
There are various forms of scams - such as lotteries, prize draws, and investment schemes. Unfortunately it is difficult to stop the scammers so knowing what to look out for might just stop you from getting sucked in. How to Spot a Scam There are a number of signs to look outfor
SHOPPING ONLINE
The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013 provides further rights and protections when buying online or by other distance means. Here you can find out exactly what you can expect when purchasing goods or services online. These rules will apply to all companies based within the EU, Iceland, Norway and the UK.COMMON SCAMS
Below you will find a list and explanation of some of the common scams we know about. Hopefully this information may just stop you entering into something you don't want to.GOODS AND SERVICES
UK consumers can enjoy protection under various different laws when they buy goods, services and even digital content. The pages in this section will explain your rights inBANKING IN EUROPE
Banking in the EU has become much easier and more user-friendly with the introduction of EC Regulation 2560/2001 which deals with cross-border payments. Protection for cross border payments The European Parliament and the Council of the European Union have adopted the Regulation on cross-border payments in euro (EC) No 2560/2001. TIMESHARE AND HOLIDAY CLUBS Timeshares and holiday clubs can provide cheaper holidays but it can be easy to fall into a financial trap. Contracts are provided to get around the legislation so get clued up on what is covered! What is a 'Timeshare'? Timeshare is the annual right to use accommodation during one or more weeks in a holiday property or several properties.SECTION 75 REFUNDS
When you purchase goods or services with a credit card you are legally provided free protection on your purchases. Extra protection when paying with a credit card In a nutshell the law states that if you pay for something on a credit or store card, and the value is between 100 to £30000, the credit provider is equally liable if you have a problem with the goods or service.CONSUMER TOPICS
Whether you are shopping while abroad or online, you have rights as a consumer for when things dont end up as you planned. The UK International Consumer Centre offers you free advice and assistance on your rights. This section contains advice on the most popular consumer topics handled by the UK International Consumer Centre.RESOURCES | UKECC
We aim to equip consumers with the knowledge of their legal rights, where they have experienced issues with a business. We also provide tools and assistance to help consumers resolve their disputes with businesses. Useful Links Where we are not able to assist or where there may be another organisation best placed to advise we will provide contact details of the organisations.GOODS AND SERVICES
UK consumers can enjoy protection under various different laws when they buy goods, services and even digital content. The pages in this section will explain your rights inTRAVEL | UKECC
Consumers based in the UK are protected by a series of EU directives and regulations, covering a wide range of travel topics. These provide protection to passengers if something goes wrong but also detail the obligations of the operators.HOW WE CAN HELP
How we handle your enquiry: Free Advice We can provide free legal and practical advice if you contact us regarding a problem with a purchase if the following applies: You live in the UK You are a consumer (a private individual, rather than a business) You have an issue with a business outside of the UK If in doubt, contact us and we will let you know if we are able to help.BUYING GOODS
Background (The boring bit!) Directive 1999/44/EC on the sale of consumer goods and associated guarantees, commonly referred to as the Consumer Sales Directive, establishes a minimum level of protection for consumers purchasing goods across the EU.All countries in the European Union, plus Iceland and Norway are required to implement this into their domestic law. CONTRACTS FOR SERVICES The Consumer Rights Act 2015 provides consumers with a level of protection when making purchases from a business. When we pay for a service, we can expect that the work will be carried out to an acceptable standard. Here's how to determine if the service meets the requirements and what you can do about it if the service is not up tostandard.
PACKAGE TRAVEL
As of the 1st July 2018 the Package Travel Directive receives updates to bring it into the 21st Century. The Directive now covers combined travel arrangements as many consumers tailor holidays to their own requirements. The widening of the package travel rules means that travellers will have more options to cancel a contract and get clear advance information on who is ultimately responsible if BUYING DIGITAL CONTENT The Consumer Rights Act 2015 introduces new, specific rights to consumers when purchasing digital content from a business, which didn't exist with previous laws. What is digital content according to the law? Digital content is data which is intended for use in digital form. For example, a gaming content, whether supplied on a disc or in a downloadable format.AIRLINE INSOLVENCY
If your travel plans are disrupted due to your airline going out of business, you will find information on your rights here. Going on holiday is an exciting time but if your airline ceases to operate, you're not left with many options. Skip to main content* Home
* About
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UK EUROPEAN CONSUMER CENTRE Welcome to the website of the UK European Consumer Centre. Please note that due to the effects of Covid-19, we have temporarily closed our phone lines but are happy to help via our online formor via email.
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Complete our form __WHO ARE WE?
The UK European Consumer Centre (UK ECC) is part of the European Consumer Centre Network (ECC-Net) which is a network of consumer centres based in the 27 EU Member States, plus Iceland, Norway, andthe UK.
The 30 Centres work together to provide advice to consumers all over Europe to empower them to enforce their consumer rights. We are not an enforcement body, so do not take action against companies, but often our advice leads to a resolution in the majority of cases that wehandle.
Our service is unique in that we advise only on cross-border consumer matters (where the company you have a complaint against is based in a different European country). And the best thing about our service isthat it's free!
If you need some information or advice on an issue that relates to goods or services bought in another European country, please get in touch with us: eccnet-uk@ec.europa.eu. WHAT ECC-NET CAN DO FOR YOU Our mandate is to deliver free information, advice and assistance on cross-border shopping in the EU, Iceland and Norway.We can:
* Advise you on consumer rights for shopping and travel under EU andnational law;
* Give practical tips to help you save money and avoid problems; * Help you with a complaint against a trader based in another EU country, Iceland or Norway for purchases made abroad – physically oronline;
* Engage with the trader in order to try to resolve the problem: * Advise you on further action if an amicable solution is not possible, such as out-of-court settlements, the European Small Claims’ procedure, or other legal action; * Help you find a suitable organisation to handle your case if it needs to be taken further.We cannot:
* Force traders to act. We rely on persuasion which works in at least half of the cases; * Act as your legal representative; * Handle your complaint if one of the involved parties is outside of the EU, Norway and Iceland. The Most frequent issues the ECC-Net deal with: * Online shopping, covering cooling-off periods, delivery times, and the requirement to provide clear information; * Buying goods and services, rights to repairs, replacements and refunds and the non-discrimination principle; * Air passenger rights related to cancellations, delays and related assistance, denial of boarding and lost or damaged luggage; * Package travel rights to information, to transfer a package to someone else, to a guaranteed price, and to choose an alternative package or a refund if the content changes; * Car rental problems such as unclear information on prices and costs of optional extras, and unfair contract terms; * Timeshares/holiday clubs, including the right to receive all relevant information before signing a contract, cooling-off periods and related payment rules. OTHER SOURCES OF ADVICE__
CITIZENS ADVICE CONSUMER SERVICE Had a problem with a purchase from a trader in the UK? Contact the Citizens Advice consumer service__ __
EUROPEAN CONSUMER CENTRE FOR SERVICES Want advice on how to avoid problems when buying from abroad? Contact the European Consumer Centre for services__
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CHARTERED TRADING STANDARDS INSTITUTE Want to know more about the services offered by the Chartered Trading Standards Institute to support consumers and businesses?__
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CONTACT INFO:
eccnet-uk@ec.europa.euLegal notice
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