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VICIHOST.COM
VICIhost can integrate with many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Teamsupport Insightly Pipedrive Vtiger Zoho Salesforce.com Zendesk SugarCRM LessAnnoyingCRM MailChimp GoogleSheets WordPress
VICIHOST.COM » FEATURES Primary Contact Center Features: (you can click on each feature below to see more information) Inbound, Outbound and Blended call handling, also Inbound Email and Chat. Skills-based routing with agent ranking. Outbound agent-controlled, broadcast and predictive dialing. Integrated call recording. Three-Way calling within the agent screen. VICIHOST.COM » ABOUT US About Us. VICIdial Contact Center Software: The VICIdial Contact Center Suite is Open Source Software that was first built in 2003. It now has over 2,000 features and settings, and is in use at over 14,000 companies in over 100 countries around the world. We have two hosting facilities that our services are supplied from: Our primary facilityVICIHOST
Customer Portal : Login: Password VICIHOST.COM » QUALITY CONTROL MODULE Built in to VICIdial is a Quality Control module, that can allow your supervisors and Quality Control staff to review and code calls after your agents have finished with them. VICIHOST.COM » MONTH-TO-MONTH TERMS, NO LONG-TERM CONTRACTS Month-to-Month Terms, No Long-Term Contracts. We don’t use high-pressure sales tactics at VICIhost, and we only offer month-to-month service. So if you want to cancel your service, you can do so with only a week’s notice. Along with the option to move your VICIdial system to your own hardware, the month-to-month service termskeep your lock
VICIHOST.COM » ZOIPER WEBPHONE AND VICIPHONE WEBRTC PHONE Zoiper Webphone and VICIphone WebRTC phone. With your VICIhost account, you are able to use the Zoiper Webphone at no extra charge, and it can be easily embedded right into your VICIdial Agent Screen. Perhaps the best feature of the Zoiper Webphone, is that it requires no configuration on the Agent workstation, which can greatly reducesupport
VICIHOST.COM » OUTBOUND AGENT-CONTROLLED, BROADCAST AND With VICIdial, there are three main types of outbound dialing: Agent-Controlled, Broadcast and Predictive Dialing Agent-Controlled dialing is also called Manual Dialing. This is where the agent has to click to dial each phone call, either by taking the next lead in a list and dialing it, or entering in a phone number to dial and initiating the phone call. VICIHOST.COM » AGENT AUDIO SOUNDBOARDS Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customer entirely in much more complex audio soundboard setups. We have tested the Agent Soundboard control screen in VICIdial with over 100 audio recordings successfully VICIHOST.COM » CALL QUOTA LEAD RANKING FOR MULTIPLE Call Quota Lead Ranking for multiple contact attempts. Call Quota Lead Ranking was designed to allow for structured recycle dialing of leads where no contact is made over set time periods over a number of consecutive days. This feature set was built specifically for a client that had two main requirements: To be able to dial leads that do notVICIHOST.COM
VICIhost can integrate with many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Teamsupport Insightly Pipedrive Vtiger Zoho Salesforce.com Zendesk SugarCRM LessAnnoyingCRM MailChimp GoogleSheets WordPress
VICIHOST.COM » FEATURES Primary Contact Center Features: (you can click on each feature below to see more information) Inbound, Outbound and Blended call handling, also Inbound Email and Chat. Skills-based routing with agent ranking. Outbound agent-controlled, broadcast and predictive dialing. Integrated call recording. Three-Way calling within the agent screen. VICIHOST.COM » ABOUT US About Us. VICIdial Contact Center Software: The VICIdial Contact Center Suite is Open Source Software that was first built in 2003. It now has over 2,000 features and settings, and is in use at over 14,000 companies in over 100 countries around the world. We have two hosting facilities that our services are supplied from: Our primary facilityVICIHOST
Customer Portal : Login: Password VICIHOST.COM » QUALITY CONTROL MODULE Built in to VICIdial is a Quality Control module, that can allow your supervisors and Quality Control staff to review and code calls after your agents have finished with them. VICIHOST.COM » MONTH-TO-MONTH TERMS, NO LONG-TERM CONTRACTS Month-to-Month Terms, No Long-Term Contracts. We don’t use high-pressure sales tactics at VICIhost, and we only offer month-to-month service. So if you want to cancel your service, you can do so with only a week’s notice. Along with the option to move your VICIdial system to your own hardware, the month-to-month service termskeep your lock
VICIHOST.COM » ZOIPER WEBPHONE AND VICIPHONE WEBRTC PHONE Zoiper Webphone and VICIphone WebRTC phone. With your VICIhost account, you are able to use the Zoiper Webphone at no extra charge, and it can be easily embedded right into your VICIdial Agent Screen. Perhaps the best feature of the Zoiper Webphone, is that it requires no configuration on the Agent workstation, which can greatly reducesupport
VICIHOST.COM » OUTBOUND AGENT-CONTROLLED, BROADCAST AND With VICIdial, there are three main types of outbound dialing: Agent-Controlled, Broadcast and Predictive Dialing Agent-Controlled dialing is also called Manual Dialing. This is where the agent has to click to dial each phone call, either by taking the next lead in a list and dialing it, or entering in a phone number to dial and initiating the phone call. VICIHOST.COM » AGENT AUDIO SOUNDBOARDS Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customer entirely in much more complex audio soundboard setups. We have tested the Agent Soundboard control screen in VICIdial with over 100 audio recordings successfully VICIHOST.COM » CALL QUOTA LEAD RANKING FOR MULTIPLE Call Quota Lead Ranking for multiple contact attempts. Call Quota Lead Ranking was designed to allow for structured recycle dialing of leads where no contact is made over set time periods over a number of consecutive days. This feature set was built specifically for a client that had two main requirements: To be able to dial leads that do not VICIHOST.COM » FEATURES Primary Contact Center Features: (you can click on each feature below to see more information) Inbound, Outbound and Blended call handling, also Inbound Email and Chat. Skills-based routing with agent ranking. Outbound agent-controlled, broadcast and predictive dialing. Integrated call recording. Three-Way calling within the agent screen. VICIHOST.COM » FEATURES Primary Contact Center Features: (you can click on each feature below to see more information) Inbound, Outbound and Blended call handling, also Inbound Email and Chat. Skills-based routing with agent ranking. Outbound agent-controlled, broadcast and predictive dialing. Integrated call recording. Three-Way calling within the agent screen. VICIHOST.COM » ABOUT US About Us. VICIdial Contact Center Software: The VICIdial Contact Center Suite is Open Source Software that was first built in 2003. It now has over 2,000 features and settings, and is in use at over 14,000 companies in over 100 countries around the world. We have two hosting facilities that our services are supplied from: Our primary facility VICIHOST.COM » CONTACT CENTER Agents from dozens of countries around the world on five different continents use our VICIhost call center services. You can have from 5 to 500 agents on a single VICIhost contact center cluster. Load balancing, redundancy and failover are built-in to the VICIhost platform. We also offer Strong Data Encryption to safeguard yourcustomer data
VICIHOST.COM » CONTACT US If you are interested in our hosted contact center solution, or you just have questions, please feel free to call or email us. Phone: +1-888-894-VICI (8424) or +1-863-393-9330 Email: sales@vicidial.com Twitter: @vicihost Please note that we are NOT hiring call center agents at this time. VICIHOST.COM » QUALITY CONTROL MODULE Built in to VICIdial is a Quality Control module, that can allow your supervisors and Quality Control staff to review and code calls after your agents have finished with them. VICIHOST.COM » ABILITY TO HAVE RECORDINGS AUTOMATICALLY Ability to Have Recordings Automatically Transferred to an External FTP Site. With VICIhost, we already archive your agent call recordings to our in-house archive servers. But if you want us to also send them to your own FTP account in a real-time basis, we can set that up for you too. We can also set up processes to export and FTP only VICIHOST.COM » SHARE LEAD DATA ACROSS VICIDIAL CLUSTERS Share lead data across VICIdial clusters instantly when calls are transferred. With VICIdial, you can transfer calls to another separate VICIdial cluster and instantly send the lead data along with the call so the customer information will show to the receiving agent at the same time they receive the phone call. If you have partner companies VICIHOST.COM » NO HIDDEN FEES All of our fees are published right on our Features page, we won’t nickle and dime you, and we won’t throw a lot of extra hidden fees at you either. Most of our features are included at no extra cost. If you want to have inbound phone numbers, we can provide those to you at a an extra monthly cost, or you can bring your own inbound carrier VICIHOST.COM » EASY IMPORTING OF CALLING LISTS THROUGH THE There are several ways to get your calling lists imported into your VICIdial system. The easiest way is through our Web-Based Lead Loader.Through the Web-based Lead Loader you can select what fields you want to import, and even save your import mapping as a template touse in the future.
VICIHOST.COM » HIGH-LEVEL DATA ENCRYPTION High-Level Data Encryption. Posted by: mattf | on September 9, 2015. High-Level Data Encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. VICIHOST.COM » CUSTOM DATA FIELD FORMS WITH SWITCHABLE FORMS You will have the ability to use custom data fields, allowing you to collect and display as much data as you want for a specific lead. You also have the ability to switch the custom fields form to a different set of fields at the click of a button all within the agent screen. VICIHOST.COM » FEATURES Primary Contact Center Features: (you can click on each feature below to see more information) Inbound, Outbound and Blended call handling, also Inbound Email and Chat. Skills-based routing with agent ranking. Outbound agent-controlled, broadcast and predictive dialing. Integrated call recording. Three-Way calling within the agent screen. VICIHOST.COM » FEATURES Primary Contact Center Features: (you can click on each feature below to see more information) Inbound, Outbound and Blended call handling, also Inbound Email and Chat. Skills-based routing with agent ranking. Outbound agent-controlled, broadcast and predictive dialing. Integrated call recording. Three-Way calling within the agent screen. VICIHOST.COM » ABOUT US About Us. VICIdial Contact Center Software: The VICIdial Contact Center Suite is Open Source Software that was first built in 2003. It now has over 2,000 features and settings, and is in use at over 14,000 companies in over 100 countries around the world. We have two hosting facilities that our services are supplied from: Our primary facility VICIHOST.COM » CONTACT CENTER Agents from dozens of countries around the world on five different continents use our VICIhost call center services. You can have from 5 to 500 agents on a single VICIhost contact center cluster. Load balancing, redundancy and failover are built-in to the VICIhost platform. We also offer Strong Data Encryption to safeguard yourcustomer data
VICIHOST.COM » CONTACT US If you are interested in our hosted contact center solution, or you just have questions, please feel free to call or email us. Phone: +1-888-894-VICI (8424) or +1-863-393-9330 Email: sales@vicidial.com Twitter: @vicihost Please note that we are NOT hiring call center agents at this time. VICIHOST.COM » QUALITY CONTROL MODULE Built in to VICIdial is a Quality Control module, that can allow your supervisors and Quality Control staff to review and code calls after your agents have finished with them. VICIHOST.COM » ABILITY TO HAVE RECORDINGS AUTOMATICALLY Ability to Have Recordings Automatically Transferred to an External FTP Site. With VICIhost, we already archive your agent call recordings to our in-house archive servers. But if you want us to also send them to your own FTP account in a real-time basis, we can set that up for you too. We can also set up processes to export and FTP only VICIHOST.COM » SHARE LEAD DATA ACROSS VICIDIAL CLUSTERS Share lead data across VICIdial clusters instantly when calls are transferred. With VICIdial, you can transfer calls to another separate VICIdial cluster and instantly send the lead data along with the call so the customer information will show to the receiving agent at the same time they receive the phone call. If you have partner companies VICIHOST.COM » NO HIDDEN FEES All of our fees are published right on our Features page, we won’t nickle and dime you, and we won’t throw a lot of extra hidden fees at you either. Most of our features are included at no extra cost. If you want to have inbound phone numbers, we can provide those to you at a an extra monthly cost, or you can bring your own inbound carrier VICIHOST.COM » EASY IMPORTING OF CALLING LISTS THROUGH THE There are several ways to get your calling lists imported into your VICIdial system. The easiest way is through our Web-Based Lead Loader.Through the Web-based Lead Loader you can select what fields you want to import, and even save your import mapping as a template touse in the future.
VICIHOST.COM » HIGH-LEVEL DATA ENCRYPTION High-Level Data Encryption. Posted by: mattf | on September 9, 2015. High-Level Data Encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. VICIHOST.COM » CUSTOM DATA FIELD FORMS WITH SWITCHABLE FORMS You will have the ability to use custom data fields, allowing you to collect and display as much data as you want for a specific lead. You also have the ability to switch the custom fields form to a different set of fields at the click of a button all within the agent screen.VICIHOST.COM
VICIhost can integrate with many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Teamsupport Insightly Pipedrive Vtiger Zoho Salesforce.com Zendesk SugarCRM LessAnnoyingCRM MailChimp GoogleSheets WordPress
VICIHOST.COM » FEATURES Primary Contact Center Features: (you can click on each feature below to see more information) Inbound, Outbound and Blended call handling, also Inbound Email and Chat. Skills-based routing with agent ranking. Outbound agent-controlled, broadcast and predictive dialing. Integrated call recording. Three-Way calling within the agent screen. VICIHOST.COM » ABOUT US About Us. VICIdial Contact Center Software: The VICIdial Contact Center Suite is Open Source Software that was first built in 2003. It now has over 2,000 features and settings, and is in use at over 14,000 companies in over 100 countries around the world. We have two hosting facilities that our services are supplied from: Our primary facility VICIHOST.COM » MONTH-TO-MONTH TERMS, NO LONG-TERM CONTRACTS Month-to-Month Terms, No Long-Term Contracts. We don’t use high-pressure sales tactics at VICIhost, and we only offer month-to-month service. So if you want to cancel your service, you can do so with only a week’s notice. Along with the option to move your VICIdial system to your own hardware, the month-to-month service termskeep your lock
VICIHOST
Customer Portal : Login: Password VICIHOST.COM » INTEGRATED CALL RECORDING Integrated Call Recording. Full Featured Call Recording is built in to VICIdial. With it you can automatically record all calls going to agents, or let the agents have control over when to start and stop call recordings. You also have the ability to record calls as they come in to your system before they are routed to an agent. Even if thecall
VICIHOST.COM » QUALITY CONTROL MODULE Built in to VICIdial is a Quality Control module, that can allow your supervisors and Quality Control staff to review and code calls after your agents have finished with them. VICIHOST.COM » ZOIPER WEBPHONE AND VICIPHONE WEBRTC PHONE Zoiper Webphone and VICIphone WebRTC phone. With your VICIhost account, you are able to use the Zoiper Webphone at no extra charge, and it can be easily embedded right into your VICIdial Agent Screen. Perhaps the best feature of the Zoiper Webphone, is that it requires no configuration on the Agent workstation, which can greatly reducesupport
VICIHOST.COM » OUTBOUND AGENT-CONTROLLED, BROADCAST AND With VICIdial, there are three main types of outbound dialing: Agent-Controlled, Broadcast and Predictive Dialing Agent-Controlled dialing is also called Manual Dialing. This is where the agent has to click to dial each phone call, either by taking the next lead in a list and dialing it, or entering in a phone number to dial and initiating the phone call. VICIHOST.COM » SKILLS-BASED ROUTING WITH AGENT RANKING Skills-Based Routing with Agent Ranking. With Skills-Based Routing and Agent Ranking, you can have calls and emails go to the agents that can handle them the most efficiently and effectively for their skill sets. For example, let’s say we have three agents that work in the call center at ACME Industries selling widgets: Sally, Harold and Connie.VICIHOST.COM
VICIhost can integrate with many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Teamsupport Insightly Pipedrive Vtiger Zoho Salesforce.com Zendesk SugarCRM LessAnnoyingCRM MailChimp GoogleSheets WordPress
VICIHOST.COM » FEATURES Primary Contact Center Features: (you can click on each feature below to see more information) Inbound, Outbound and Blended call handling, also Inbound Email and Chat. Skills-based routing with agent ranking. Outbound agent-controlled, broadcast and predictive dialing. Integrated call recording. Three-Way calling within the agent screen. VICIHOST.COM » ABOUT US About Us. VICIdial Contact Center Software: The VICIdial Contact Center Suite is Open Source Software that was first built in 2003. It now has over 2,000 features and settings, and is in use at over 14,000 companies in over 100 countries around the world. We have two hosting facilities that our services are supplied from: Our primary facility VICIHOST.COM » MONTH-TO-MONTH TERMS, NO LONG-TERM CONTRACTS Month-to-Month Terms, No Long-Term Contracts. We don’t use high-pressure sales tactics at VICIhost, and we only offer month-to-month service. So if you want to cancel your service, you can do so with only a week’s notice. Along with the option to move your VICIdial system to your own hardware, the month-to-month service termskeep your lock
VICIHOST
Customer Portal : Login: Password VICIHOST.COM » INTEGRATED CALL RECORDING Integrated Call Recording. Full Featured Call Recording is built in to VICIdial. With it you can automatically record all calls going to agents, or let the agents have control over when to start and stop call recordings. You also have the ability to record calls as they come in to your system before they are routed to an agent. Even if thecall
VICIHOST.COM » QUALITY CONTROL MODULE Built in to VICIdial is a Quality Control module, that can allow your supervisors and Quality Control staff to review and code calls after your agents have finished with them. VICIHOST.COM » ZOIPER WEBPHONE AND VICIPHONE WEBRTC PHONE Zoiper Webphone and VICIphone WebRTC phone. With your VICIhost account, you are able to use the Zoiper Webphone at no extra charge, and it can be easily embedded right into your VICIdial Agent Screen. Perhaps the best feature of the Zoiper Webphone, is that it requires no configuration on the Agent workstation, which can greatly reducesupport
VICIHOST.COM » OUTBOUND AGENT-CONTROLLED, BROADCAST AND With VICIdial, there are three main types of outbound dialing: Agent-Controlled, Broadcast and Predictive Dialing Agent-Controlled dialing is also called Manual Dialing. This is where the agent has to click to dial each phone call, either by taking the next lead in a list and dialing it, or entering in a phone number to dial and initiating the phone call. VICIHOST.COM » SKILLS-BASED ROUTING WITH AGENT RANKING Skills-Based Routing with Agent Ranking. With Skills-Based Routing and Agent Ranking, you can have calls and emails go to the agents that can handle them the most efficiently and effectively for their skill sets. For example, let’s say we have three agents that work in the call center at ACME Industries selling widgets: Sally, Harold and Connie. VICIHOST.COM » CONTACT US If you are interested in our hosted contact center solution, or you just have questions, please feel free to call or email us. Phone: +1-888-894-VICI (8424) or +1-863-393-9330 Email: sales@vicidial.com Twitter: @vicihost Please note that we are NOT hiring call center agents at this time. VICIHOST.COM » ABILITY TO HAVE RECORDINGS AUTOMATICALLY Ability to Have Recordings Automatically Transferred to an External FTP Site. With VICIhost, we already archive your agent call recordings to our in-house archive servers. But if you want us to also send them to your own FTP account in a real-time basis, we can set that up for you too. We can also set up processes to export and FTP onlyVICIHOST
Customer Portal : Login: Password VICIHOST.COM » SINGLE SERVER GUARANTEED TO HANDLE AT LEAST Single Server Guaranteed to Handle at Least 25 Agents at 3:1 Line Ratio. We guarantee that our dialer servers will be able to handle 25 agents and 100 telco lines. Depending on what kind of call handling you are doing, you will probably be able to handle more than that. Once you outgrow a single server, we can quickly and easily addanother
VICIHOST.COM » SHARE LEAD DATA ACROSS VICIDIAL CLUSTERS Share lead data across VICIdial clusters instantly when calls are transferred. With VICIdial, you can transfer calls to another separate VICIdial cluster and instantly send the lead data along with the call so the customer information will show to the receiving agent at the same time they receive the phone call. If you have partner companies VICIHOST.COM » REAL-TIME REPORTS WITH “CLICK-TO-LISTEN” TO Real-Time Reports with “Click-to-Listen” to Monitor Agent Phone Calls. Supervisors and managers have access to Real-Time Reports that will show them the status of agents and calls in the system.These reports also can show custom call counts for the day so far VICIHOST.COM » NO HIDDEN FEES All of our fees are published right on our Features page, we won’t nickle and dime you, and we won’t throw a lot of extra hidden fees at you either. Most of our features are included at no extra cost. If you want to have inbound phone numbers, we can provide those to you at a an extra monthly cost, or you can bring your own inbound carrier VICIHOST.COM » AGENT AUDIO SOUNDBOARDS Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customer entirely in much more complex audio soundboard setups. We have tested the Agent Soundboard control screen in VICIdial with over 100 audio recordings successfully VICIHOST.COM » SCHEDULED CALLBACKS: AGENT-ONLY AND ANYONE Agents can schedule a callback with a customer, and either reserve that callback for themselves, or allow any agent to take the callback when the scheduled time arrives. For Agent-Only callbacks, there is a flashing notification in the agent screen that lets agents know they have callbacks that have triggered, so they can call them back. VICIHOST.COM » VICIHOST DEDICATED HOSTING VICIhost Dedicated Hosting. Posted by: mattf | on May 15, 2014. You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundantpower
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HOSTED CONTACT CENTER SOLUTION* Home
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VICIHOST DEDICATED HOSTING You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call Readthe Rest…
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CRM INTEGRATION
VICIhost can integrate with many popular CRM systems, providing you with a seemless user interface tied into your back-end customer management systems. Here are a few of the CRM systemsRead the Rest…
*
HIGH-LEVEL DATA ENCRYPTION High-Level Data Encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. WeRead the Rest…
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AGENTS ANYWHERE
Your agents can work from almost anywhere! Agents can work from home or in a central call center, all they need is an internet connection, a computer and a headset Read theRest…
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AGENT AUDIO SOUNDBOARDS Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customerRead the Rest…
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INBOUND CALLS, OUTBOUND CALLS, EMAIL AND WEBSITE CUSTOMER CHAT Let your agents handle inbound and outbound phone calls as well as inbound email and website customer chat all together in the same web-based agent interface. VICIdial was built withRead the Rest…
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VICIHOST DEDICATED HOSTING You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call Readthe Rest…
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CRM INTEGRATION
VICIhost can integrate with many popular CRM systems, providing you with a seemless user interface tied into your back-end customer management systems. Here are a few of the CRM systemsRead the Rest…
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DEDICATED CONTACT CENTER HOSTING FULLY FEATURED CONTACT CENTER VICIhost offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, PBX functionality and much more... Read More ...
AGENTS ANYWHERE
Your agents can work from home or a central Call Center. All they need is an internet connection, a computer and a headset. ... Read More ... VICIDIAL CALL CENTER SOFTWARE The VICIdial Contact Center Suite is in use at thousands of companies around the world. VICIhost is run by the creators and maintainers of VICIdial. ... Read More ...CRM INTEGRATION
VICIhost can integrate with many popular CRM systems, providing you with a seemless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Teamsupport Insightly Pipedrive Vtiger Zoho Salesforce.com Zendesk SugarCRM LessAnnoyingCRM And, if your CRM allows web-based integrations, we can probably interoperate with it too! CRM integrationRead the Rest… HIGH-LEVEL DATA ENCRYPTION High-Level Data Encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield thatRead the Rest…AGENTS ANYWHERE
Your agents can work from almost anywhere! Agents can work from home or in a central call center, all they need is an internet connection, a computer and a headset or phone. We have clients with hundreds of at-home agents, all on the same VICIhost cluster. Agents from dozens of countries around the world on five different continents use ourReadthe Rest…
AGENT AUDIO SOUNDBOARDS Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customer entirely in much more complex audio soundboard setups. We have tested the Agent Soundboard control screen in VICIdial with over 100 audio recordings successfully, and the system is capable ofRead the Rest… INBOUND CALLS, OUTBOUND CALLS, EMAIL AND WEBSITE CUSTOMER CHAT Let your agents handle inbound and outbound phone calls as well as inbound email and website customer chat all together in the same web-based agent interface. VICIdial was built with blended contact handling in mind, so no need to have agents log out to change from inbound to outbound, and no need for a second application for email handling orRead the Rest… VICIHOST DEDICATED HOSTING You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work. For more information about ourRead the Rest… > Have your Call Center hosted on dedicated hardware in our private > cloud of hundreds of servers 2019: VICIhost.com, All Rights ReservedDetails
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