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ZAMMAD COMMUNITY
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free.UPDATING ZAMMAD
These will provide further information on new feature and fixes, but also technical remarks that may be relevant during an upgrade! Docker Compose. Step 1: Stop Zammad. $ systemctl stop zammad. Step 2: Backup Zammad. See Backup and Restore for more information. Step 3: Update Zammad. Ubuntu / Debian. OpenSUSE / SLES. CONFIGURE DATABASE SERVER Within database.yml (config/ directory) you can define the allowed pool size. By default each Zammad process takes up to 50 connections (pool: 50).. This should be fairly enough for every use case. If you experience database connection timeouts or similar pool errors, this usually indicates to other issues that are relevant to yourPostgreSQL.
TICKET — ZAMMAD DOCUMENTATION ticket.agent (access to all ticket in allocated groups) ticket.customer (access to all ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) Note: As of Zammad 2.6 parameters (sort_by=some_row and order_by=asc or desc) can also be used for sorting.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met:API REFERENCE
API Reference¶. For most users, the sample scripts from the Setup Guide will do the job just fine. But if you want more fine-grained control—for instance, to create high- and low-priority tickets for different types of system events—then you’ll have to customize the data those scripts send to Zammad.DELETING RECORDS
Warning. Customers may not be deleted while they have tickets remaining in the system.. As such, the examples below will delete not only the specified customers, but all tickets associated with them, aswell.
MICROSOFT 365
Note. Microsoft 365 channels are a specialized kind of 📨 email channel. If you’re already familiar with email channels, you can skip most of this—but watch out for the “Accounts” section, which has a few extra quirks due to Microsoft’s strict securitymeasures.
REPORT-PROFILES
Report-Profiles ¶. Report-Profiles. Report profiles are used to restrict / filter report-results. The idea of the profiles is to limit the number of tickets and determine the type of tickets you want to analyze. You can create any number of profiles in the Admin Interfacein the
EMAIL — ZAMMAD DOCUMENTATION 👥 Accounts. Connect Zammad to your email provider so that it can watch your inbox, send auto-replies, and more. (Self-hosted users may have already completed this step during new system setup.) 🗂️Filters
ZAMMAD COMMUNITY
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free.UPDATING ZAMMAD
These will provide further information on new feature and fixes, but also technical remarks that may be relevant during an upgrade! Docker Compose. Step 1: Stop Zammad. $ systemctl stop zammad. Step 2: Backup Zammad. See Backup and Restore for more information. Step 3: Update Zammad. Ubuntu / Debian. OpenSUSE / SLES. CONFIGURE DATABASE SERVER Within database.yml (config/ directory) you can define the allowed pool size. By default each Zammad process takes up to 50 connections (pool: 50).. This should be fairly enough for every use case. If you experience database connection timeouts or similar pool errors, this usually indicates to other issues that are relevant to yourPostgreSQL.
TICKET — ZAMMAD DOCUMENTATION ticket.agent (access to all ticket in allocated groups) ticket.customer (access to all ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) Note: As of Zammad 2.6 parameters (sort_by=some_row and order_by=asc or desc) can also be used for sorting.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met:API REFERENCE
API Reference¶. For most users, the sample scripts from the Setup Guide will do the job just fine. But if you want more fine-grained control—for instance, to create high- and low-priority tickets for different types of system events—then you’ll have to customize the data those scripts send to Zammad.DELETING RECORDS
Warning. Customers may not be deleted while they have tickets remaining in the system.. As such, the examples below will delete not only the specified customers, but all tickets associated with them, aswell.
MICROSOFT 365
Note. Microsoft 365 channels are a specialized kind of 📨 email channel. If you’re already familiar with email channels, you can skip most of this—but watch out for the “Accounts” section, which has a few extra quirks due to Microsoft’s strict securitymeasures.
REPORT-PROFILES
Report-Profiles ¶. Report-Profiles. Report profiles are used to restrict / filter report-results. The idea of the profiles is to limit the number of tickets and determine the type of tickets you want to analyze. You can create any number of profiles in the Admin Interfacein the
EMAIL — ZAMMAD DOCUMENTATION 👥 Accounts. Connect Zammad to your email provider so that it can watch your inbox, send auto-replies, and more. (Self-hosted users may have already completed this step during new system setup.) 🗂️Filters
ZAMMAD COMMUNITY
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met: WELCOME TO ZAMMAD’S DOCUMENTATION! Welcome to Zammad’s documentation! The Zammad documentation consists of three parts: Zammad system installation and configuration (this documentation) Zammad administration ( https://admin-docs.zammad.org) Zammad user documentation ( https://user-docs.zammad.org) CONFIGURE THE WEBSERVER Another way is to use self signed certificates from your own CA. In general you shouldn’t use this option when you have users accessing Zammad that can’t verify your certificates. TICKET — ZAMMAD DOCUMENTATION Below you can find all available ticket-based variables within Zammad. These can be called via Triggers for example. If you’re unsure if Zammad does support variables at the point you’re at, you can try to type :: to check.. The below list gives you an example what kind of data you can expect, it’s not intended to explain the data itself. CALENDARS — ZAMMAD DOCUMENTATION Calendars ¶. Calendars. A calendar is required to: automate ticket escalations, generate reports that only capture activity during business hours, or. set up time-sensitive triggers. Define a “standard”-calendar which system-wide is valid. Only in the specified business hours, MACROS — ZAMMAD DOCUMENTATION Macros¶. Macros are 🖱️ one-click shortcuts for applying changes to a ticket.. If you find yourself making the same changes to lots of tickets (e.g., close-and-tag-as-spam or reassign-to-another-group), you can store those changes in a macro for easy access: TAGS — ZAMMAD DOCUMENTATION 3. by clicking on the tag in the Tag Management Area. In the Tag Management you can find an overview of existing tags used in the system (and a counter how often they are used): For more information about the individual tags, just click on the blue counter: Select one of the tickets that appears below the search box or get a completeoverview
CHAT — ZAMMAD DOCUMENTATION Chat¶. Chat has gotten very important for company and overall customer support. If used properly, support via chat can be a realefficiency booster.
SIGNATURES — ZAMMAD DOCUMENTATION Signatures ¶. Signatures. You can create a separate signature for each group in Zammad. The individual signatures can be created and edited here: Afterwards, the existing (and active) signatures are available in the group editing mask: Each group can be assignedZAMMAD COMMUNITY
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free. CONFIGURE DATABASE SERVER Within database.yml (config/ directory) you can define the allowed pool size. By default each Zammad process takes up to 50 connections (pool: 50).. This should be fairly enough for every use case. If you experience database connection timeouts or similar pool errors, this usually indicates to other issues that are relevant to yourPostgreSQL.
TICKET — ZAMMAD DOCUMENTATION ticket.agent (access to all ticket in allocated groups) ticket.customer (access to all ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) Note: As of Zammad 2.6 parameters (sort_by=some_row and order_by=asc or desc) can also be used for sorting. CONFIGURE THE WEBSERVER Another way is to use self signed certificates from your own CA. In general you shouldn’t use this option when you have users accessing Zammad that can’t verify your certificates.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met:DELETING RECORDS
Warning. Customers may not be deleted while they have tickets remaining in the system.. As such, the examples below will delete not only the specified customers, but all tickets associated with them, aswell.
API REFERENCE
API Reference¶. For most users, the sample scripts from the Setup Guide will do the job just fine. But if you want more fine-grained control—for instance, to create high- and low-priority tickets for different types of system events—then you’ll have to customize the data those scripts send to Zammad. GRAFANA — ZAMMAD DOCUMENTATION Navigate to → Import and either upload the json file you received or use the grafana.com ID. During importing you can provide a dashboard name and folder. You’ll also be asked to map the data sources to your environment. If you used our data source names above, you can simply search for the same name.REPORT-PROFILES
Report-Profiles ¶. Report-Profiles. Report profiles are used to restrict / filter report-results. The idea of the profiles is to limit the number of tickets and determine the type of tickets you want to analyze. You can create any number of profiles in the Admin Interfacein the
MICROSOFT 365
Note. Microsoft 365 channels are a specialized kind of 📨 email channel. If you’re already familiar with email channels, you can skip most of this—but watch out for the “Accounts” section, which has a few extra quirks due to Microsoft’s strict securitymeasures.
ZAMMAD COMMUNITY
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free. CONFIGURE DATABASE SERVER Within database.yml (config/ directory) you can define the allowed pool size. By default each Zammad process takes up to 50 connections (pool: 50).. This should be fairly enough for every use case. If you experience database connection timeouts or similar pool errors, this usually indicates to other issues that are relevant to yourPostgreSQL.
TICKET — ZAMMAD DOCUMENTATION ticket.agent (access to all ticket in allocated groups) ticket.customer (access to all ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) Note: As of Zammad 2.6 parameters (sort_by=some_row and order_by=asc or desc) can also be used for sorting. CONFIGURE THE WEBSERVER Another way is to use self signed certificates from your own CA. In general you shouldn’t use this option when you have users accessing Zammad that can’t verify your certificates.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met:DELETING RECORDS
Warning. Customers may not be deleted while they have tickets remaining in the system.. As such, the examples below will delete not only the specified customers, but all tickets associated with them, aswell.
API REFERENCE
API Reference¶. For most users, the sample scripts from the Setup Guide will do the job just fine. But if you want more fine-grained control—for instance, to create high- and low-priority tickets for different types of system events—then you’ll have to customize the data those scripts send to Zammad. GRAFANA — ZAMMAD DOCUMENTATION Navigate to → Import and either upload the json file you received or use the grafana.com ID. During importing you can provide a dashboard name and folder. You’ll also be asked to map the data sources to your environment. If you used our data source names above, you can simply search for the same name.REPORT-PROFILES
Report-Profiles ¶. Report-Profiles. Report profiles are used to restrict / filter report-results. The idea of the profiles is to limit the number of tickets and determine the type of tickets you want to analyze. You can create any number of profiles in the Admin Interfacein the
MICROSOFT 365
Note. Microsoft 365 channels are a specialized kind of 📨 email channel. If you’re already familiar with email channels, you can skip most of this—but watch out for the “Accounts” section, which has a few extra quirks due to Microsoft’s strict securitymeasures.
WELCOME TO ZAMMAD’S DOCUMENTATION! Welcome to Zammad’s documentation! The Zammad documentation consists of three parts: Zammad system installation and configuration (this documentation) Zammad administration ( https://admin-docs.zammad.org) Zammad user documentation ( https://user-docs.zammad.org)UPDATING ZAMMAD
These will provide further information on new feature and fixes, but also technical remarks that may be relevant during an upgrade! Docker Compose. Step 1: Stop Zammad. $ systemctl stop zammad. Step 2: Backup Zammad. See Backup and Restore for more information. Step 3: Update Zammad. Ubuntu / Debian. OpenSUSE / SLES. CONFIGURE THE WEBSERVER Another way is to use self signed certificates from your own CA. In general you shouldn’t use this option when you have users accessing Zammad that can’t verify your certificates.INSTALL FROM SOURCE
Install Ruby Environment. # Add zammad user to RVM group $ usermod -a -G rvm zammad # Install Ruby 2.6.6 $ su - zammad $ rvm install ruby-2.6.6 # Install bundler, rake and rails $ rvm use 2 .6.6 $ gem install bundler rake rails. Install RVM. $ yum install epel-release $ yum install patch autoconf automake bison bzip2 gcc-c++ libffi-devel ZAMMAD - DOCUMENTATION FOR ADMINISTRATORS Apply for a Twitter Developer account. 2. Create a new Twitter app for Zammad. 3. Set your new app’s permissions. 4. Generate a new access token & secret. 5. Set up a dev environment. SET UP ELASTICSEARCH Note. 🧐 To use OSS or not to use Starting with Zammad 4.0 our packages allow you to decide whether to use elasticsearch or elasticsearch-oss. elasticsearch-oss CONFIGURATION VIA ENVIRONMENT VARIABLES Unfortunately, that question has a very long answer that goes beyond the scope of this article. How you set environment variables will depend on how you installed Zammad ( e.g., source, package, or Docker). But for package installations, here’s a short answer: # set OPTION to "value" $ zammad config:set OPTION= value $ systemctlrestart
TICKET ARTICLE
Create¶. Required permission: ticket.agent (access to related ticket) ticket.customer (access to related ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) MACROS — ZAMMAD DOCUMENTATION Macros¶. Macros are 🖱️ one-click shortcuts for applying changes to a ticket.. If you find yourself making the same changes to lots of tickets (e.g., close-and-tag-as-spam or reassign-to-another-group), you can store those changes in a macro for easy access: SIGNATURES — ZAMMAD DOCUMENTATION Signatures ¶. Signatures. You can create a separate signature for each group in Zammad. The individual signatures can be created and edited here: Afterwards, the existing (and active) signatures are available in the group editing mask: Each group can be assignedZAMMAD COMMUNITY
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free. CONFIGURE DATABASE SERVER Within database.yml (config/ directory) you can define the allowed pool size. By default each Zammad process takes up to 50 connections (pool: 50).. This should be fairly enough for every use case. If you experience database connection timeouts or similar pool errors, this usually indicates to other issues that are relevant to yourPostgreSQL.
TICKET — ZAMMAD DOCUMENTATION ticket.agent (access to all ticket in allocated groups) ticket.customer (access to all ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) Note: As of Zammad 2.6 parameters (sort_by=some_row and order_by=asc or desc) can also be used for sorting. CONFIGURE THE WEBSERVER Another way is to use self signed certificates from your own CA. In general you shouldn’t use this option when you have users accessing Zammad that can’t verify your certificates.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met:DELETING RECORDS
Warning. Customers may not be deleted while they have tickets remaining in the system.. As such, the examples below will delete not only the specified customers, but all tickets associated with them, aswell.
API REFERENCE
API Reference¶. For most users, the sample scripts from the Setup Guide will do the job just fine. But if you want more fine-grained control—for instance, to create high- and low-priority tickets for different types of system events—then you’ll have to customize the data those scripts send to Zammad. GRAFANA — ZAMMAD DOCUMENTATION Navigate to → Import and either upload the json file you received or use the grafana.com ID. During importing you can provide a dashboard name and folder. You’ll also be asked to map the data sources to your environment. If you used our data source names above, you can simply search for the same name.REPORT-PROFILES
Report-Profiles ¶. Report-Profiles. Report profiles are used to restrict / filter report-results. The idea of the profiles is to limit the number of tickets and determine the type of tickets you want to analyze. You can create any number of profiles in the Admin Interfacein the
MICROSOFT 365
Note. Microsoft 365 channels are a specialized kind of 📨 email channel. If you’re already familiar with email channels, you can skip most of this—but watch out for the “Accounts” section, which has a few extra quirks due to Microsoft’s strict securitymeasures.
ZAMMAD COMMUNITY
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free. CONFIGURE DATABASE SERVER Within database.yml (config/ directory) you can define the allowed pool size. By default each Zammad process takes up to 50 connections (pool: 50).. This should be fairly enough for every use case. If you experience database connection timeouts or similar pool errors, this usually indicates to other issues that are relevant to yourPostgreSQL.
TICKET — ZAMMAD DOCUMENTATION ticket.agent (access to all ticket in allocated groups) ticket.customer (access to all ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) Note: As of Zammad 2.6 parameters (sort_by=some_row and order_by=asc or desc) can also be used for sorting. CONFIGURE THE WEBSERVER Another way is to use self signed certificates from your own CA. In general you shouldn’t use this option when you have users accessing Zammad that can’t verify your certificates.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met:DELETING RECORDS
Warning. Customers may not be deleted while they have tickets remaining in the system.. As such, the examples below will delete not only the specified customers, but all tickets associated with them, aswell.
API REFERENCE
API Reference¶. For most users, the sample scripts from the Setup Guide will do the job just fine. But if you want more fine-grained control—for instance, to create high- and low-priority tickets for different types of system events—then you’ll have to customize the data those scripts send to Zammad. GRAFANA — ZAMMAD DOCUMENTATION Navigate to → Import and either upload the json file you received or use the grafana.com ID. During importing you can provide a dashboard name and folder. You’ll also be asked to map the data sources to your environment. If you used our data source names above, you can simply search for the same name.REPORT-PROFILES
Report-Profiles ¶. Report-Profiles. Report profiles are used to restrict / filter report-results. The idea of the profiles is to limit the number of tickets and determine the type of tickets you want to analyze. You can create any number of profiles in the Admin Interfacein the
MICROSOFT 365
Note. Microsoft 365 channels are a specialized kind of 📨 email channel. If you’re already familiar with email channels, you can skip most of this—but watch out for the “Accounts” section, which has a few extra quirks due to Microsoft’s strict securitymeasures.
WELCOME TO ZAMMAD’S DOCUMENTATION! Welcome to Zammad’s documentation! The Zammad documentation consists of three parts: Zammad system installation and configuration (this documentation) Zammad administration ( https://admin-docs.zammad.org) Zammad user documentation ( https://user-docs.zammad.org)UPDATING ZAMMAD
These will provide further information on new feature and fixes, but also technical remarks that may be relevant during an upgrade! Docker Compose. Step 1: Stop Zammad. $ systemctl stop zammad. Step 2: Backup Zammad. See Backup and Restore for more information. Step 3: Update Zammad. Ubuntu / Debian. OpenSUSE / SLES. CONFIGURE THE WEBSERVER Another way is to use self signed certificates from your own CA. In general you shouldn’t use this option when you have users accessing Zammad that can’t verify your certificates.INSTALL FROM SOURCE
Install Ruby Environment. # Add zammad user to RVM group $ usermod -a -G rvm zammad # Install Ruby 2.6.6 $ su - zammad $ rvm install ruby-2.6.6 # Install bundler, rake and rails $ rvm use 2 .6.6 $ gem install bundler rake rails. Install RVM. $ yum install epel-release $ yum install patch autoconf automake bison bzip2 gcc-c++ libffi-devel ZAMMAD - DOCUMENTATION FOR ADMINISTRATORS Apply for a Twitter Developer account. 2. Create a new Twitter app for Zammad. 3. Set your new app’s permissions. 4. Generate a new access token & secret. 5. Set up a dev environment. SET UP ELASTICSEARCH Note. 🧐 To use OSS or not to use Starting with Zammad 4.0 our packages allow you to decide whether to use elasticsearch or elasticsearch-oss. elasticsearch-oss CONFIGURATION VIA ENVIRONMENT VARIABLES Unfortunately, that question has a very long answer that goes beyond the scope of this article. How you set environment variables will depend on how you installed Zammad ( e.g., source, package, or Docker). But for package installations, here’s a short answer: # set OPTION to "value" $ zammad config:set OPTION= value $ systemctlrestart
TICKET ARTICLE
Create¶. Required permission: ticket.agent (access to related ticket) ticket.customer (access to related ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) MACROS — ZAMMAD DOCUMENTATION Macros¶. Macros are 🖱️ one-click shortcuts for applying changes to a ticket.. If you find yourself making the same changes to lots of tickets (e.g., close-and-tag-as-spam or reassign-to-another-group), you can store those changes in a macro for easy access: SIGNATURES — ZAMMAD DOCUMENTATION Signatures ¶. Signatures. You can create a separate signature for each group in Zammad. The individual signatures can be created and edited here: Afterwards, the existing (and active) signatures are available in the group editing mask: Each group can be assigned CONFIGURE DATABASE SERVER Within database.yml (config/ directory) you can define the allowed pool size. By default each Zammad process takes up to 50 connections (pool: 50).. This should be fairly enough for every use case. If you experience database connection timeouts or similar pool errors, this usually indicates to other issues that are relevant to yourPostgreSQL.
UPDATING ZAMMAD
These will provide further information on new feature and fixes, but also technical remarks that may be relevant during an upgrade! Docker Compose. Step 1: Stop Zammad. $ systemctl stop zammad. Step 2: Backup Zammad. See Backup and Restore for more information. Step 3: Update Zammad. Ubuntu / Debian. OpenSUSE / SLES. TICKET — ZAMMAD DOCUMENTATION ticket.agent (access to all ticket in allocated groups) ticket.customer (access to all ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) Note: As of Zammad 2.6 parameters (sort_by=some_row and order_by=asc or desc) can also be used for sorting.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met:REPORT-PROFILES
Report-Profiles ¶. Report-Profiles. Report profiles are used to restrict / filter report-results. The idea of the profiles is to limit the number of tickets and determine the type of tickets you want to analyze. You can create any number of profiles in the Admin Interfacein the
API REFERENCE
API Reference¶. For most users, the sample scripts from the Setup Guide will do the job just fine. But if you want more fine-grained control—for instance, to create high- and low-priority tickets for different types of system events—then you’ll have to customize the data those scripts send to Zammad. MACROS — ZAMMAD DOCUMENTATION Macros¶. Macros are 🖱️ one-click shortcuts for applying changes to a ticket.. If you find yourself making the same changes to lots of tickets (e.g., close-and-tag-as-spam or reassign-to-another-group), you can store those changes in a macro for easy access:MICROSOFT 365
Note. Microsoft 365 channels are a specialized kind of 📨 email channel. If you’re already familiar with email channels, you can skip most of this—but watch out for the “Accounts” section, which has a few extra quirks due to Microsoft’s strict securitymeasures.
DELETING RECORDS
Warning. Customers may not be deleted while they have tickets remaining in the system.. As such, the examples below will delete not only the specified customers, but all tickets associated with them, aswell.
CALENDARS — ZAMMAD DOCUMENTATION Calendars ¶. Calendars. A calendar is required to: automate ticket escalations, generate reports that only capture activity during business hours, or. set up time-sensitive triggers. Define a “standard”-calendar which system-wide is valid. Only in the specified business hours, CONFIGURE DATABASE SERVER Within database.yml (config/ directory) you can define the allowed pool size. By default each Zammad process takes up to 50 connections (pool: 50).. This should be fairly enough for every use case. If you experience database connection timeouts or similar pool errors, this usually indicates to other issues that are relevant to yourPostgreSQL.
UPDATING ZAMMAD
These will provide further information on new feature and fixes, but also technical remarks that may be relevant during an upgrade! Docker Compose. Step 1: Stop Zammad. $ systemctl stop zammad. Step 2: Backup Zammad. See Backup and Restore for more information. Step 3: Update Zammad. Ubuntu / Debian. OpenSUSE / SLES. TICKET — ZAMMAD DOCUMENTATION ticket.agent (access to all ticket in allocated groups) ticket.customer (access to all ticket with customer_id ** current_user.id || organization_id ** current_user.organization_id) Note: As of Zammad 2.6 parameters (sort_by=some_row and order_by=asc or desc) can also be used for sorting.BACKUP AND RESTORE
Migrating from another Zammad-Host¶. Migration between different Zammad installations is very easy. Before you migrate, please ensure the following requirenments are met:REPORT-PROFILES
Report-Profiles ¶. Report-Profiles. Report profiles are used to restrict / filter report-results. The idea of the profiles is to limit the number of tickets and determine the type of tickets you want to analyze. You can create any number of profiles in the Admin Interfacein the
API REFERENCE
API Reference¶. For most users, the sample scripts from the Setup Guide will do the job just fine. But if you want more fine-grained control—for instance, to create high- and low-priority tickets for different types of system events—then you’ll have to customize the data those scripts send to Zammad. MACROS — ZAMMAD DOCUMENTATION Macros¶. Macros are 🖱️ one-click shortcuts for applying changes to a ticket.. If you find yourself making the same changes to lots of tickets (e.g., close-and-tag-as-spam or reassign-to-another-group), you can store those changes in a macro for easy access:MICROSOFT 365
Note. Microsoft 365 channels are a specialized kind of 📨 email channel. If you’re already familiar with email channels, you can skip most of this—but watch out for the “Accounts” section, which has a few extra quirks due to Microsoft’s strict securitymeasures.
DELETING RECORDS
Warning. Customers may not be deleted while they have tickets remaining in the system.. As such, the examples below will delete not only the specified customers, but all tickets associated with them, aswell.
CALENDARS — ZAMMAD DOCUMENTATION Calendars ¶. Calendars. A calendar is required to: automate ticket escalations, generate reports that only capture activity during business hours, or. set up time-sensitive triggers. Define a “standard”-calendar which system-wide is valid. Only in the specified business hours,ZAMMAD COMMUNITY
Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free.UPDATING ZAMMAD
These will provide further information on new feature and fixes, but also technical remarks that may be relevant during an upgrade! Docker Compose. Step 1: Stop Zammad. $ systemctl stop zammad. Step 2: Backup Zammad. See Backup and Restore for more information. Step 3: Update Zammad. Ubuntu / Debian. OpenSUSE / SLES. WELCOME TO ZAMMAD’S DOCUMENTATION! Welcome to Zammad’s documentation! The Zammad documentation consists of three parts: Zammad system installation and configuration (this documentation) Zammad administration ( https://admin-docs.zammad.org) Zammad user documentation ( https://user-docs.zammad.org) CONFIGURE THE WEBSERVER Another way is to use self signed certificates from your own CA. In general you shouldn’t use this option when you have users accessing Zammad that can’t verify your certificates. ZAMMAD AGENT DOCUMENTATION Zammad Agent Documentation¶. Basics ¶. What is a Ticket? Finding Tickets. by Browsing; by Searching; Servicing Tickets TICKET — ZAMMAD DOCUMENTATION Below you can find all available ticket-based variables within Zammad. These can be called via Triggers for example. If you’re unsure if Zammad does support variables at the point you’re at, you can try to type :: to check.. The below list gives you an example what kind of data you can expect, it’s not intended to explain the data itself. CALENDARS — ZAMMAD DOCUMENTATION Calendars ¶. Calendars. A calendar is required to: automate ticket escalations, generate reports that only capture activity during business hours, or. set up time-sensitive triggers. Define a “standard”-calendar which system-wide is valid. Only in the specified business hours, HOW TO CREATE AN APP PASSWORD FOR GMAIL To use Zammad with a 2FA-enabled email account, you’ll need to generate a separate app password for Zammad to use instead of your normal password. (Note that Google will automatically revoke all app passwords if you ever change your normal password; you can also manually revoke app passwords if you suspect they have beencompromised.)
SETUP GUIDE
Setup Guide¶. Whenever the Checkmk integration is enabled, Zammad listens for messages on its API and over email. As long as those messages follow the required format, Zammad will create new tickets (or find and update existing ones) based on the message contents.ACCOUNT SETUP
Account Setup¶. After you’ve registered Zammad as an OAuth app in your Azure Portal, you can begin connecting Microsoft accounts to Zammad.. ☠️ But first, a word of warning! The import process does things you might not expect:Home & Download
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part of it! Documentation Zammad 3.1 has been released WELCOME TO THE ZAMMAD COMMUNITY Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free.DOWNLOAD ZAMMAD
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